Bozena Pawlowska

University of Warmia and Mazury in Olsztyn (UWM)

ul. Oczapowskiego 2

Warszawska 98

Olsztyn, 10-719

Poland

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

The Role of Customer Satisfaction in the Quality Management Systems: A Crosscultural Study

International Journal of Management and Marketing Research, Vol. 4, No. 3, pp. 57-74
Number of pages: 18 Posted: 06 Jan 2012
Penn State Greater Allegheny, University of Warmia and Mazury in Olsztyn (UWM) and University of Warmia and Mazury in Olsztyn (UWM)
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Abstract:

Customer satisfaction, quality management systems, food industry in Poland and the USA