Rosa Guzzo

University of Rome Tor Vergata

PhD

Via di Tor Vergata

Rome, Lazio 00133

Italy

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Customer Satisfaction in the Hotel Industry: A Case Study from Sicily

International Journal of Marketing Studies, Vol. 2, No. 2, pp. 3-12, 2010
Number of pages: 10 Posted: 02 Dec 2011
Gandolfo Dominici and Rosa Guzzo
University of Palermo - d/SEAS and University of Rome Tor Vergata
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Abstract:

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Customer satisfaction, Hotel industry, Service quality