Federica Palumbo

University of Rome "La Sapienza"

PhD Student

Piazzale Aldo Moro 5

Roma, Rome 00185

Italy

http://www.managementuniroma1.it/

SCHOLARLY PAPERS

5

DOWNLOADS

536

CITATIONS

0

Scholarly Papers (5)

1.

Designing a Mobile App for Museums According to the Drivers of Visitor Satisfaction

Recent Advances in Business Management and Marketing - Proceedings of the 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC '13). Dubrovnik, Croatia, WSEAS Press, June 25-27, 2013
Number of pages: 8 Posted: 26 Jul 2013
Federica Palumbo, Gandolfo Dominici and Gianpaolo Basile
University of Rome "La Sapienza", Università di Palermo and University of Salerno
Downloads 132 (80,230)

Abstract:

museum marketing, mobile app, mobile tourism, mobile app marketing, Kano Model, customer satisfaction, cultural tourism, museum technology

2.

How to Build an E-Learning Product: Factors for Student/Customer Satisfaction

Dominici, G.; Palumbo, F. How to build an e-learning product: Factors for student/customer satisfaction. Business Horizons. Vol. 56 Issue 1 pp. 87-96
Number of pages: 26 Posted: 22 Mar 2012 Last Revised: 17 Mar 2013
Gandolfo Dominici and Federica Palumbo
Università di Palermo and University of Rome "La Sapienza"
Downloads 54 (240,920)

Abstract:

Customer Satisfaction, Kano Model, New Product Development, E-learning, Student Satisfaction, Course Design

3.

University Incubator as Catalyst of Resources for Academic Spin-Offs: The Case of Arca Consortium

Recent Advances in Business Management and Marketing - Proceedings of the 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC '13). Dubrovnik, Croatia. WSEAS Press, June 25-27, 2013, (ISSN: 2227-460X, ISBN: 978-960-474-306-3)
Number of pages: 10 Posted: 26 Jul 2013
Federica Palumbo and Gandolfo Dominici
University of Rome "La Sapienza" and Università di Palermo
Downloads 41 (269,230)

Abstract:

academic spin-off, university incubator, ARCA Consortium, University of Palermo

4.

Viable Systems Approach and Consumer Culture Theory: A Conceptual Framework

Journal of Organizational Transformation & Social Change, Vol. 10 No. 3, November, 2013, 262–285,
Number of pages: 24 Posted: 05 Nov 2013
Gandolfo Dominici, Gianpaolo Basile and Federica Palumbo
Università di Palermo, University of Salerno and University of Rome "La Sapienza"
Downloads 31 (319,066)

Abstract:

viable systems approach (VSA), consumer culture theory (CCT), brand community, sub-culture of consumption, consonance-resonance

5.

The Drivers of Customer Satisfaction for Academic Library Services: Managerial Hints from an Empirical Study on Two Italian University Libraries Using the Kano Model

Int. J. Management in Education, Forthcoming
Posted: 10 Feb 2015
Gandolfo Dominici, Gianpaolo Basile and Federica Palumbo
Università di Palermo, University of Salerno and University of Rome "La Sapienza"

Abstract:

customer satisfaction, management in education, academic library services, library management, Kano model; service quality, user satisfaction