Gianpaolo Basile

CSEF - University of Naples Federico II

PhD

Via Giovanni Paolo II, 132

Fisciano, Salerno 84084

Italy

  • CSEF - University of Naples Federico II

SCHOLARLY PAPERS

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Scholarly Papers (3)

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1.

Designing a Mobile App for Museums According to the Drivers of Visitor Satisfaction

Recent Advances in Business Management and Marketing - Proceedings of the 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC '13). Dubrovnik, Croatia, WSEAS Press, June 25-27, 2013
Number of pages: 8 Posted: 18 Feb 2020
Federica Palumbo, Gandolfo Dominici and Gianpaolo Basile
University of Rome "La Sapienza", University of Palermo - d/SEAS and CSEF - University of Naples Federico II
Downloads 911 (40,294)

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museum marketing, mobile app, mobile tourism, mobile app marketing, Kano Model, customer satisfaction, cultural tourism, museum technology

2.

Viable Systems Approach and Consumer Culture Theory: A Conceptual Framework

Journal of Organizational Transformation & Social Change, Vol. 10 No. 3, November, 2013, 262–285
Number of pages: 24 Posted: 05 Nov 2013
Gandolfo Dominici, Gianpaolo Basile and Federica Palumbo
University of Palermo - d/SEAS, CSEF - University of Naples Federico II and University of Rome "La Sapienza"
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viable systems approach (VSA), consumer culture theory (CCT), brand community, sub-culture of consumption, consonance-resonance

3.

The Drivers of Customer Satisfaction for Academic Library Services: Managerial Hints from an Empirical Study on Two Italian University Libraries Using the Kano Model

Int. J. Management in Education, Forthcoming
Posted: 10 Feb 2015
Gandolfo Dominici, Gianpaolo Basile and Federica Palumbo
University of Palermo - d/SEAS, CSEF - University of Naples Federico II and University of Rome "La Sapienza"

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customer satisfaction, management in education, academic library services, library management, Kano model; service quality, user satisfaction