Sue A. Brown

University of Arizona - Department of Management Information Systems

AZ

United States

SCHOLARLY PAPERS

20

DOWNLOADS
Rank 15,821

SSRN RANKINGS

Top 15,821

in Total Papers Downloads

5,835

SSRN CITATIONS
Rank 8,594

SSRN RANKINGS

Top 8,594

in Total Papers Citations

166

CROSSREF CITATIONS

27

Scholarly Papers (20)

1.

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology

Journal of the Association for Information Systems, Vol. 11, No. 10, pp. 519-549, 2010
Number of pages: 31 Posted: 26 Dec 2011
ESSEC Business School, HKUST Business School, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, University of Utah - Department of Operations and Information Systems and Hong Kong University of Science and Technology
Downloads 1,933 (15,918)
Citation 4

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technology adoption, mandatory adoption, electronic government, new product launch, citizen satisfaction, smart card, UTAUT

2.

Guidelines for Conducting Mixed-methods Research: An Extension and Illustration

Venkatesh, V., Brown, S.A., and Sullivan, Y.W. 'Guidelines for Conducting Mixed-methods Research: An Extension and Illustration,' Journal of the AIS (17:7), 2016, 435-495. https://doi.org/10.17705/1jais.00433
Number of pages: 77 Posted: 28 Jan 2022
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems and Binghamton University
Downloads 1,338 (28,011)
Citation 11

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mixed methods research, meta-inferences, research design, qualitative, quantitative

3.

User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach

MIS Quarterly, Vol. 41, No. 3, pp. 703-727, 2017
Number of pages: 42 Posted: 16 Oct 2020
Australian National University (ANU) - College of Business and Economics, University of Arkansas - Department of Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Arizona - Department of Management Information Systems
Downloads 695 (69,341)
Citation 5

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Data Breach, Security, Service Recovery, Compensation, Sony

4.

Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems

Venkatesh, V., Brown, S.A., and Bala, H. “Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems,” MIS Quarterly (37:1), 2013, 21-54. https://doi.org/10.25300/MISQ/2013/37.1.02
Number of pages: 67 Posted: 25 Apr 2022
Viswanath Venkatesh, Sue A. Brown and Hillol Bala
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 377 (145,776)
Citation 24

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5.

Extending the Two-Stage Information Systems Continuance Model: Incorporating UTAUT Predictors and the Role of Context

Information Systems Journal, Vol. 21, No. 6, pp. 527–555, 2011
Number of pages: 29 Posted: 26 Dec 2011
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Utah - Department of Operations and Information Systems and University of Arizona - Department of Management Information Systems
Downloads 210 (265,000)
Citation 3

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expectation-confirmation theory, two-stage model of IS continuance, unified theory of acceptance and use of technology (UTAUT), e-government, technology adoption, technology acceptance model

6.

Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective

Public Administration Review, Vol. 81, No. 5, 2021, pp. 874-894. https://doi.org/10.1111/puar.13308
Number of pages: 22 Posted: 29 Dec 2020 Last Revised: 07 Oct 2021
ESSEC Business School, HKUST Business School, University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 204 (273,384)

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service design, citizen satisfaction, e-government, service quality

7.

Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle

Brown, S.A. and Venkatesh, V. “Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle,” MIS Quarterly (29:3), 2005, 399-426. http://dx.doi.org/10.2307/25148690
Number of pages: 47 Posted: 20 Apr 2022
Sue A. Brown and Viswanath Venkatesh
University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 190 (291,687)
Citation 18

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Adoption, Technology Adoption, Household, Personal Computers

8.

Designing Collaborative Systems to Enhance Team Performance

Journal of the Association for Information Systems, Vol. 12, No. 8, pp. 556-584, 2011
Number of pages: 29 Posted: 16 Oct 2020
Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Arizona - Department of Management Information Systems
Downloads 161 (335,541)
Citation 3

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collaborative technologies, design features, collaboration know-how, absorptive capacity, team performance

9.

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Journal of the American Society for Information Science and Technology, Vol. 60, No. 2, pp. 292–306, 2009
Number of pages: 15 Posted: 26 Dec 2011
University of Utah - Department of Operations and Information Systems, University of Arizona - Department of Management Information Systems, HKUST Business School, ESSEC Business School and Hong Kong University of Science and Technology
Downloads 134 (389,046)
Citation 4

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online services, service quality, electronic government, e-service, service characteristics, technology characteristics, continuance intention

10.

Effects of Customer Compensation on Justice Perceptions: A Longitudinal Study of Target’s Data Breach

Hoehle, H., Venkatesh, V., Tepper, B., Brown, S.A., and Kude, T.C. “Effects of Customer Compensation on Justice Perceptions: A Longitudinal Study of Target’s Data Breach,” MIS Quarterly, Forthcoming.
Number of pages: 66 Posted: 17 Dec 2021
University of Arkansas - Department of Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, Ohio State University (OSU) - Department of Management Sciences and ESSEC Business School
Downloads 124 (413,033)

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Data security breach, compensation, justice, Target

11.

A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges

MIS Quarterly, Vol. 25, No. 1, pp. 71-102, 2001
Number of pages: 32 Posted: 16 Oct 2020
Viswanath Venkatesh and Sue A. Brown
Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Arizona - Department of Management Information Systems
Downloads 112 (445,470)
Citation 20

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theory of planned behavior, adoption, household, intention, behavior

12.

Technology Adoption Decisions in the Household: A Seven-model Comparison

Brown, S.A., Venkatesh, V., and Hoehle, H. “Technology Adoption Decisions in the Household: A Seven-model Comparison,” Journal of the Association for Information Science and Technology (66:9), 2015, 1933-1949. https://doi.org/10.1002/asi.23305
Number of pages: 45 Posted: 18 Nov 2021
University of Arizona - Department of Management Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Arkansas - Department of Information Systems
Downloads 64 (627,771)
Citation 2

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Technology adoption, household technology purchase decision, model of adoption of technology in households

13.

Predicting Collaboration Technology Use: Integrating Technology Adoption and Collaboration Research

Journal of MIS (27:2), 2010, 9-53. https://doi.org/10.2753/MIS0742-1222270201
Number of pages: 56 Posted: 20 Apr 2022
University of Arizona - Department of Management Information Systems, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 62 (637,872)
Citation 11

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14.

Going Beyond Intention: Integrating Behavioral Expectation into the Unified Theory of Acceptance and Use of Technology

Journal of the Association for Information Science and Technology, Vol. 68, No. 3, pp. 623-637, 2017
Number of pages: 31 Posted: 14 Jan 2021
Georgia State University, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Arizona - Department of Management Information Systems
Downloads 58 (658,995)
Citation 6

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15.

Expectation Confirmation in Information Systems Research: A Test of Six Competing Models

Brown, S.A., Venkatesh, V., and Goyal, S. 'Expectation Confirmation in Information Systems Research: A Test of Six Competing Models,' MIS Quarterly (38:3), 2014, 729-756. https://doi.org/10.25300/MISQ/2014/38.3.05
Number of pages: 74 Posted: 26 Jan 2022
University of Arizona - Department of Management Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Louisville
Downloads 54 (687,173)
Citation 5

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expectations, disconfirmation, software use, polynomial modeling, response surface analysis

16.

Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation

Venkatesh, V., Brown, S.A., Maruping, L.M., and Bala, H. “Predicting Different Conceptualizations of System Use: The Competing Roles of Behavioral Intention, Facilitating Conditions, and Behavioral Expectation,” MIS Quarterly (32:3), 2008, 483-502.
Number of pages: 46 Posted: 18 Apr 2022
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, Georgia State University and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 41 (764,776)
Citation 16

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17.

Expectation Confirmation: An Examination of Three Competing Models

Organizational Behavior and Human Decision Processes (105:1), 2008, 52-66. https://doi.org/10.1016/j.obhdp.2006.09.008
Number of pages: 46 Posted: 18 Apr 2022
University of Arizona - Department of Management Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Maryland and Indiana University
Downloads 31 (841,428)
Citation 7

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18.

Expectation Confirmation in Technology Use

Brown, S.A., Venkatesh, V., and Goyal, S. 'Expectation Confirmation in Technology Use,' Information Systems Research (23:2), 2012, 474-487. https://doi.org/10.1287/isre.1110.0357
Number of pages: 35 Posted: 20 Apr 2022
University of Arizona - Department of Management Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Louisville
Downloads 27 (875,535)
Citation 9

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19.

Bringing Non-Adopters Along: The Challenge Facing the PC Industry

Brown, S.A. and Venkatesh, V. “Bringing Non-Adopters Along: The Challenge Facing the PC Industry,” Communications of the ACM (46:4), 2003, 76-80. https://doi.org/10.1145/641205.641208
Number of pages: 16 Posted: 18 Apr 2022
Sue A. Brown and Viswanath Venkatesh
University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 10 (1,040,274)
Citation 4

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20.

Household Technology Use: An Integrated Math Lifecycle View

Brown, S.A., Venkatesh, V., and Bala, H. “Household Technology Use: Integrating Household Life Cycle and the Model of Adoption of Technology in Households,” The Information Society (22:4), 2006, 205-218. https://doi.org/10.1080/01972240600791333
Number of pages: 29 Posted: 18 Apr 2022
Sue A. Brown, Viswanath Venkatesh and Hillol Bala
University of Arizona - Department of Management Information Systems, Virginia Polytechnic Institute and State University - Pamplin College of Business and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 10 (1,040,274)

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Attitudes, Behavior, Beliefs, Technology adoption, Household, Household life cycle, Model of adoption of technology in households (MATH), Personal computer, Use