Frank K. Y. Chan

ESSEC Business School

3 Avenue Bernard Hirsch

CS 50105 CERGY

CERGY, CERGY PONTOISE CEDEX 95021

France

  • ESSEC Business School

SCHOLARLY PAPERS

14

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8,343

TOTAL CITATIONS
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Top 12,360

in Total Papers Citations

56

Scholarly Papers (14)

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1.

Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads

MIS Quarterly, Vol. 43, No. 3 (2019), pp. 903-927.
Number of pages: 45 Posted: 24 Sep 2019 Last Revised: 06 Oct 2021
Viswanath Venkatesh, Tracy Sykes, Frank K. Y. Chan, James Y.L. Thong and Paul J. H. Hu
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arkansas, ESSEC Business School, HKUST Business School and University of Utah - Department of Operations and Information Systems
Downloads 2,700 (10,949)
Citation 1

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family-to-work conflict, Internet addiction, parent-child attachment, parent-child dyads, job satisfaction, organizational commitment, work exhaustion, dark side of IT

2.

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology

Journal of the Association for Information Systems, Vol. 11, No. 10, pp. 519-549, 2010
Number of pages: 31 Posted: 26 Dec 2011
Frank K. Y. Chan, James Y.L. Thong, Viswanath Venkatesh, Sue A. Brown, Paul J. H. Hu and Kar Yan Tam
ESSEC Business School, HKUST Business School, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, University of Utah - Department of Operations and Information Systems and Hong Kong University of Science and Technology
Downloads 2,316 (14,040)
Citation 4

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technology adoption, mandatory adoption, electronic government, new product launch, citizen satisfaction, smart card, UTAUT

3.

Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework

Decision Support Systems, Vol. 46, No. 4, pp. 803–814, 2009
Number of pages: 12 Posted: 26 Dec 2011
Frank K. Y. Chan and James Y.L. Thong
ESSEC Business School and HKUST Business School
Downloads 591 (100,650)
Citation 6

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web site development, systems development methods, agile methods, knowledge management, framework

4.

Extending the Two-Stage Information Systems Continuance Model: Incorporating UTAUT Predictors and the Role of Context

Information Systems Journal, Vol. 21, No. 6, pp. 527–555, 2011
Number of pages: 29 Posted: 26 Dec 2011
Viswanath Venkatesh, James Y.L. Thong, Frank K. Y. Chan, Paul J. H. Hu and Sue A. Brown
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Utah - Department of Operations and Information Systems and University of Arizona - Department of Management Information Systems
Downloads 542 (112,835)
Citation 3

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expectation-confirmation theory, two-stage model of IS continuance, unified theory of acceptance and use of technology (UTAUT), e-government, technology adoption, technology acceptance model

5.

Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team Member Exchange on Developer Satisfaction in Agile Development Teams

MIS Quarterly, 47, 3 (2023), pp. 1239-1270.
Number of pages: 32 Posted: 05 Oct 2023
Viswanath Venkatesh, James Y.L. Thong, Kai Spohrer, Frank K. Y. Chan, Ankur Arora, Hartmut Hoehle and Srinivasan Venkatraman
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, Frankfurt School of Finance & Management, ESSEC Business School, University of Memphis, University of Mannheim and The Boeing Company
Downloads 481 (129,563)

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Leader-member exchange differentiation, LMX differentiation, team-member exchange, TMX, agile software development, developer satisfaction, social exchange theory, team processes, mixed methods

6.

Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective

Public Administration Review, Vol. 81, No. 5, 2021, pp. 874-894. https://doi.org/10.1111/puar.13308
Number of pages: 22 Posted: 29 Dec 2020 Last Revised: 07 Oct 2021
Frank K. Y. Chan, James Y.L. Thong, Sue A. Brown and Viswanath Venkatesh
ESSEC Business School, HKUST Business School, University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 272 (244,786)

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service design, citizen satisfaction, e-government, service quality

7.

Design Characteristics and Service Experience With E-government Services: A Public Value Perspective

International Journal of Information Management, Volume 80, February 2025. https://doi.org/10.1016/j.ijinfomgt.2024.102834
Number of pages: 41 Posted: 25 Sep 2024 Last Revised: 14 May 2025
Frank K. Y. Chan, James Y.L. Thong, Sue A. Brown and Viswanath Venkatesh
ESSEC Business School, HKUST Business School, University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 263 (254,279)

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e-government, public value, UTAUT, technology adoption, service design, service quality, continuance intention

8.

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Information Systems Research, Vol. 27, No. 1 (2016), pp. 87-111.
Number of pages: 26 Posted: 02 Apr 2016 Last Revised: 06 Oct 2021
Viswanath Venkatesh, James Y.L. Thong, Frank K. Y. Chan and Paul J. H. Hu
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School and University of Utah - Department of Operations and Information Systems
Downloads 242 (273,159)
Citation 11

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e-services, electronic government, uncertainty reduction, transparency, trust, technology adoption, citizen satisfaction, public management

9.

Designing E-Government Services: Key Service Attributes and Citizens’ Preference Structures

Journal of Operations Management, Vol. 30, Nos. 1-2, pp. 116-133, 2012
Number of pages: 44 Posted: 23 Feb 2012 Last Revised: 07 Oct 2021
Viswanath Venkatesh, Frank K. Y. Chan and James Y.L. Thong
Virginia Polytechnic Institute and State University - Pamplin College of Business, ESSEC Business School and HKUST Business School
Downloads 233 (286,061)
Citation 11

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IT service management and design, technology-based self-services, public management, service attributes, web survey, conjoint experiment, e-government

10.

A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research

Information Systems Research, Vol. 25, No. 1 (2014), pp. 111-136
Number of pages: 37 Posted: 08 Jan 2015 Last Revised: 12 Oct 2021
Weiyin Hong, Frank K. Y. Chan, James Y.L. Thong, Lewis C. Chasalow and Gurpreet Dhillon
University of Nevada, Las Vegas, ESSEC Business School, HKUST Business School, University of Findlay and University of North Texas
Downloads 185 (352,560)
Citation 8

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theory development; contextualization, context-specific model; general model; technology adoption; technology acceptance model

11.

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Journal of the American Society for Information Science and Technology, Vol. 60, No. 2, pp. 292–306, 2009
Number of pages: 15 Posted: 26 Dec 2011
Paul J. H. Hu, Sue A. Brown, James Y.L. Thong, Frank K. Y. Chan and Kar Yan Tam
University of Utah - Department of Operations and Information Systems, University of Arizona - Department of Management Information Systems, HKUST Business School, ESSEC Business School and Hong Kong University of Science and Technology
Downloads 178 (364,849)
Citation 4

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online services, service quality, electronic government, e-service, service characteristics, technology characteristics, continuance intention

12.

How Agile Software Development Methods Reduce Work Exhaustion: Insights on Role Perceptions and Organizational Skills

Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoehle, H., and Spohrer, K. "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4 (2020), pp. 733-761.
Number of pages: 29 Posted: 02 Jul 2020 Last Revised: 06 Oct 2021
Viswanath Venkatesh, James Y.L. Thong, Frank K. Y. Chan, Hartmut Hoehle and Kai Spohrer
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Arkansas, Fayetteville - Department of Information Systems and Frankfurt School of Finance & Management
Downloads 131 (471,790)

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Agile methods, systems development, XP, job demand-control model, role conflict, role ambiguity, work exhaustion, organizational skills, random coefficient modeling

13.

Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective

Journal of Business Ethics, 168, 3, (2021), pp. 539-564.
Number of pages: 27 Posted: 24 Sep 2020 Last Revised: 16 Oct 2021
Weiyin Hong, Frank K. Y. Chan and James Y.L. Thong
Hong Kong University of Science & Technology (HKUST), ESSEC Business School and HKUST Business School
Downloads 130 (474,684)
Citation 8

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Internet Privacy Concern, Multidimensional Development Theory, Individual Factors, Information Management, Interaction Management, Information Disclosure, Privacy Protection, Social Presence

14.

Customers’ Tolerance for Validation in Omnichannel Retail Stores: Enabling Logistics and Supply Chain Analytics

The International Journal of Logistics Management, Vol. 29, No. 2, pp. 704-722, 2018
Number of pages: 33 Posted: 14 Jan 2021
Hartmut Hoehle, John Aloysius, Frank K. Y. Chan and Viswanath Venkatesh
University of Arkansas, Fayetteville - Department of Information Systems, University of Arkansas, Fayetteville - Department of Supply Chain Management, ESSEC Business School and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 79 (668,986)

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North America, survey, information technology, omnichannel, retail logistics