Frank K. Y. Chan

ESSEC Business School

3 Avenue Bernard Hirsch

CS 50105 CERGY

CERGY, CERGY PONTOISE CEDEX 95021

France

SCHOLARLY PAPERS

13

DOWNLOADS
Rank 15,692

SSRN RANKINGS

Top 15,692

in Total Papers Downloads

5,763

SSRN CITATIONS
Rank 12,726

SSRN RANKINGS

Top 12,726

in Total Papers Citations

79

CROSSREF CITATIONS

36

Scholarly Papers (13)

1.

Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads

MIS Quarterly, Vol. 43, No. 3 (2019), pp. 903-927.
Number of pages: 45 Posted: 24 Sep 2019 Last Revised: 06 Oct 2021
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arkansas, ESSEC Business School, HKUST Business School and University of Utah - Department of Operations and Information Systems
Downloads 2,234 (12,343)
Citation 1

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family-to-work conflict, Internet addiction, parent-child attachment, parent-child dyads, job satisfaction, organizational commitment, work exhaustion, dark side of IT

2.

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology

Journal of the Association for Information Systems, Vol. 11, No. 10, pp. 519-549, 2010
Number of pages: 31 Posted: 26 Dec 2011
ESSEC Business School, HKUST Business School, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, University of Utah - Department of Operations and Information Systems and Hong Kong University of Science and Technology
Downloads 1,881 (16,190)
Citation 4

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technology adoption, mandatory adoption, electronic government, new product launch, citizen satisfaction, smart card, UTAUT

3.

Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework

Decision Support Systems, Vol. 46, No. 4, pp. 803–814, 2009
Number of pages: 12 Posted: 26 Dec 2011
Frank K. Y. Chan and James Y.L. Thong
ESSEC Business School and HKUST Business School
Downloads 225 (243,053)
Citation 4

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web site development, systems development methods, agile methods, knowledge management, framework

4.

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Information Systems Research, Vol. 27, No. 1 (2016), pp. 87-111.
Number of pages: 26 Posted: 02 Apr 2016 Last Revised: 06 Oct 2021
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School and University of Utah - Department of Operations and Information Systems
Downloads 204 (266,295)
Citation 8

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e-services, electronic government, uncertainty reduction, transparency, trust, technology adoption, citizen satisfaction, public management

5.

Extending the Two-Stage Information Systems Continuance Model: Incorporating UTAUT Predictors and the Role of Context

Information Systems Journal, Vol. 21, No. 6, pp. 527–555, 2011
Number of pages: 29 Posted: 26 Dec 2011
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Utah - Department of Operations and Information Systems and University of Arizona - Department of Management Information Systems
Downloads 203 (267,414)
Citation 3

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expectation-confirmation theory, two-stage model of IS continuance, unified theory of acceptance and use of technology (UTAUT), e-government, technology adoption, technology acceptance model

6.

Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective

Public Administration Review, Vol. 81, No. 5, 2021, pp. 874-894. https://doi.org/10.1111/puar.13308
Number of pages: 22 Posted: 29 Dec 2020 Last Revised: 07 Oct 2021
ESSEC Business School, HKUST Business School, University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 188 (286,627)

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service design, citizen satisfaction, e-government, service quality

7.

Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team Member Exchange on Developer Satisfaction in Agile Development Teams

MIS Quarterly, 47, 3 (2023), pp. 1239-1270.
Number of pages: 32 Posted: 05 Oct 2023
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, Frankfurt School of Finance & Management, ESSEC Business School, University of Memphis, University of Mannheim and The Boeing Company
Downloads 161 (328,203)

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Leader-member exchange differentiation, LMX differentiation, team-member exchange, TMX, agile software development, developer satisfaction, social exchange theory, team processes, mixed methods

8.

A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research

Information Systems Research, Vol. 25, No. 1 (2014), pp. 111-136
Number of pages: 37 Posted: 08 Jan 2015 Last Revised: 12 Oct 2021
University of Nevada, Las Vegas, ESSEC Business School, HKUST Business School, University of Findlay and University of North Texas
Downloads 145 (357,810)
Citation 8

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theory development; contextualization, context-specific model; general model; technology adoption; technology acceptance model

9.

Designing E-Government Services: Key Service Attributes and Citizens’ Preference Structures

Journal of Operations Management, Vol. 30, Nos. 1-2, pp. 116-133, 2012
Number of pages: 44 Posted: 23 Feb 2012 Last Revised: 07 Oct 2021
Viswanath Venkatesh, Frank K. Y. Chan and James Y.L. Thong
Virginia Polytechnic Institute and State University - Pamplin College of Business, ESSEC Business School and HKUST Business School
Downloads 137 (374,052)
Citation 8

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IT service management and design, technology-based self-services, public management, service attributes, web survey, conjoint experiment, e-government

10.

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Journal of the American Society for Information Science and Technology, Vol. 60, No. 2, pp. 292–306, 2009
Number of pages: 15 Posted: 26 Dec 2011
University of Utah - Department of Operations and Information Systems, University of Arizona - Department of Management Information Systems, HKUST Business School, ESSEC Business School and Hong Kong University of Science and Technology
Downloads 130 (389,662)
Citation 4

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online services, service quality, electronic government, e-service, service characteristics, technology characteristics, continuance intention

11.

Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective

Journal of Business Ethics, 168, 3, (2021), pp. 539-564.
Number of pages: 27 Posted: 24 Sep 2020 Last Revised: 16 Oct 2021
Weiyin Hong, Frank K. Y. Chan and James Y.L. Thong
Hong Kong University of Science & Technology (HKUST), ESSEC Business School and HKUST Business School
Downloads 110 (441,483)
Citation 6

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Internet Privacy Concern, Multidimensional Development Theory, Individual Factors, Information Management, Interaction Management, Information Disclosure, Privacy Protection, Social Presence

12.

How Agile Software Development Methods Reduce Work Exhaustion: Insights on Role Perceptions and Organizational Skills

Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoehle, H., and Spohrer, K. "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4 (2020), pp. 733-761.
Number of pages: 29 Posted: 02 Jul 2020 Last Revised: 06 Oct 2021
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Arkansas - Department of Information Systems and Frankfurt School of Finance & Management
Downloads 89 (509,794)

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Agile methods, systems development, XP, job demand-control model, role conflict, role ambiguity, work exhaustion, organizational skills, random coefficient modeling

13.

Customers’ Tolerance for Validation in Omnichannel Retail Stores: Enabling Logistics and Supply Chain Analytics

The International Journal of Logistics Management, Vol. 29, No. 2, pp. 704-722, 2018
Number of pages: 33 Posted: 14 Jan 2021
University of Arkansas - Department of Information Systems, University of Arkansas - Department of Supply Chain Management, ESSEC Business School and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 56 (656,412)

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North America, survey, information technology, omnichannel, retail logistics