Frank K. Y. Chan

ESSEC Business School

3 Avenue Bernard Hirsch

CS 50105 CERGY

CERGY, CERGY PONTOISE CEDEX 95021

France

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 21,168

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Top 21,168

in Total Papers Downloads

2,916

SSRN CITATIONS
Rank 15,959

SSRN RANKINGS

Top 15,959

in Total Papers Citations

35

CROSSREF CITATIONS

36

Scholarly Papers (12)

1.

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology

Journal of the Association for Information Systems, Vol. 11, No. 10, pp. 519-549, 2010
Number of pages: 31 Posted: 26 Dec 2011
ESSEC Business School, HKUST Business School, Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arizona - Department of Management Information Systems, University of Utah - Department of Operations and Information Systems and Hong Kong University of Science and Technology
Downloads 1,329 (18,228)
Citation 4

Abstract:

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technology adoption, mandatory adoption, electronic government, new product launch, citizen satisfaction, smart card, UTAUT

2.

Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads

MIS Quarterly, Vol. 43, No. 3 (2019), pp. 903-927.
Number of pages: 60 Posted: 24 Sep 2019
Virginia Polytechnic Institute and State University - Pamplin College of Business, University of Arkansas, ESSEC Business School, HKUST Business School and University of Utah - Department of Operations and Information Systems
Downloads 851 (34,779)
Citation 1

Abstract:

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family-to-work conflict, Internet addiction, parent-child attachment, parent-child dyads, job satisfaction, organizational commitment, work exhaustion, dark side of IT

3.

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Information Systems Research, Vol. 27, No. 1 (2016), pp. 87-111.
Number of pages: 45 Posted: 02 Apr 2016
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School and University of Utah - Department of Operations and Information Systems
Downloads 137 (257,365)
Citation 7

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e-services, electronic government, uncertainty reduction, transparency, trust, technology adoption, citizen satisfaction, public management

4.

Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework

Decision Support Systems, Vol. 46, No. 4, pp. 803–814, 2009
Number of pages: 12 Posted: 26 Dec 2011
Frank K. Y. Chan and James Y.L. Thong
ESSEC Business School and HKUST Business School
Downloads 137 (257,365)
Citation 1

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web site development, systems development methods, agile methods, knowledge management, framework

5.

Extending the Two-Stage Information Systems Continuance Model: Incorporating UTAUT Predictors and the Role of Context

Information Systems Journal, Vol. 21, No. 6, pp. 527–555, 2011
Number of pages: 29 Posted: 26 Dec 2011
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Utah - Department of Operations and Information Systems and University of Arizona - Department of Management Information Systems
Downloads 96 (330,778)
Citation 3

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expectation-confirmation theory, two-stage model of IS continuance, unified theory of acceptance and use of technology (UTAUT), e-government, technology adoption, technology acceptance model

6.

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Journal of the American Society for Information Science and Technology, Vol. 60, No. 2, pp. 292–306, 2009
Number of pages: 15 Posted: 26 Dec 2011
University of Utah - Department of Operations and Information Systems, University of Arizona - Department of Management Information Systems, HKUST Business School, ESSEC Business School and Hong Kong University of Science and Technology
Downloads 93 (337,562)
Citation 4

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online services, service quality, electronic government, e-service, service characteristics, technology characteristics, continuance intention

7.

Designing E-Government Services: Key Service Attributes and Citizens’ Preference Structures

Journal of Operations Management, Vol. 30, Nos. 1-2, pp. 116-133, 2012
Number of pages: 18 Posted: 23 Feb 2012
Viswanath Venkatesh, Frank K. Y. Chan and James Y.L. Thong
Virginia Polytechnic Institute and State University - Pamplin College of Business, ESSEC Business School and HKUST Business School
Downloads 77 (378,290)
Citation 5

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IT service management and design, technology-based self-services, public management, service attributes, web survey, conjoint experiment, e-government

8.

A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research

Information Systems Research, Vol. 25, No. 1 (2014), pp. 111-136
Number of pages: 63 Posted: 08 Jan 2015
University of Nevada, Las Vegas, ESSEC Business School, HKUST Business School, University of Findlay and Virginia Commonwealth University
Downloads 69 (401,935)
Citation 8

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theory development; contextualization, context-specific model; general model; technology adoption; technology acceptance model

9.

Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective

Journal of Business Ethics, 168, 3, (2021), pp. 539-564.
Number of pages: 40 Posted: 24 Sep 2020 Last Revised: 05 Feb 2021
Weiyin Hong, Frank K. Y. Chan and James Y.L. Thong
Hong Kong University of Science & Technology (HKUST), ESSEC Business School and HKUST Business School
Downloads 42 (503,221)

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Internet Privacy Concern, Multidimensional Development Theory, Individual Factors, Information Management, Interaction Management, Information Disclosure, Privacy Protection, Social Presence

10.

Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective

Public Administration Review, Forthcoming, https://doi.org/10.1111/puar.13308
Number of pages: 42 Posted: 29 Dec 2020
ESSEC Business School, HKUST Business School, University of Arizona - Department of Management Information Systems and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 35 (536,998)

Abstract:

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service design, citizen satisfaction, e-government, service quality

11.

How Agile Software Development Methods Reduce Work Exhaustion: Insights on Role Perceptions and Organizational Skills

Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoehle, H., and Spohrer, K. "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4 (2020), pp. 733-761.
Number of pages: 37 Posted: 02 Jul 2020
Virginia Polytechnic Institute and State University - Pamplin College of Business, HKUST Business School, ESSEC Business School, University of Arkansas - Department of Information Systems and affiliation not provided to SSRN
Downloads 35 (536,998)

Abstract:

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Agile methods, systems development, XP, job demand-control model, role conflict, role ambiguity, work exhaustion, organizational skills, random coefficient modeling

12.

Customers’ Tolerance for Validation in Omnichannel Retail Stores: Enabling Logistics and Supply Chain Analytics

The International Journal of Logistics Management, Vol. 29, No. 2, pp. 704-722, 2018
Number of pages: 33 Posted: 14 Jan 2021
University of Arkansas - Department of Information Systems, University of Arkansas - Department of Supply Chain Management, ESSEC Business School and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 15 (664,127)

Abstract:

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North America, survey, information technology, omnichannel, retail logistics