Ernest Kwan

affiliation not provided to SSRN

SCHOLARLY PAPERS

2

DOWNLOADS

800

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (2)

1.

USAA: Organizing for Innovation and Superior Customer Service

MIT Sloan Research Paper No. 4937-11
Number of pages: 23 Posted: 10 Jan 2012
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), University of Texas at Austin and affiliation not provided to SSRN
Downloads 689 (39,654)

Abstract:

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IT organization structure, IT innovation, business transformation, shared services, IT metrics

2.

Credit Suisse: Engineering a Global Financial Services Business

MIT Sloan Research Paper No. 4938-11, CISR Working Paper No. 383
Number of pages: 20 Posted: 14 Jan 2012
Jeanne W. Ross, Ari D. Levy and Ernest Kwan
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 111 (264,304)

Abstract:

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IT skills, business engineering, business analysis, business transformation