Rafael Lopez

Universidad Complutense de Madrid

Campus de Somosaguas

Madrid

Spain

SCHOLARLY PAPERS

8

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783

CITATIONS
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in Total Papers Citations

6

Scholarly Papers (8)

1.

Customer Satisfaction of Mobile-Internet Users: An Empirical Approximation for the Case of Spain

Number of pages: 25 Posted: 26 Sep 2012
Universidad Nacional de Educación a Distancia (UNED), Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Complutense de Madrid (UCM) and Universidad Complutense de Madrid
Downloads 197 (152,113)
Citation 1

Abstract:

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Mobile Internet, ordered probability models, satisfaction, OLS, Ordered Probit, Ordered Logit

2.

Drivers and Barriers to Cross-Border E-Commerce: Evidence from Spanish Household Behavior

Number of pages: 18 Posted: 16 Jan 2018
Instituto Complutense de Análisis Económico | ICAE, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Nacional de Educación a Distancia (UNED), Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics) and Universidad Complutense de Madrid
Downloads 147 (196,372)
Citation 1

Abstract:

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cross-border e-commerce; domestic e-commerce; digital skills; customer reviews; logistic model

3.

Defensa de los consumidores individuales de telefonía móvil en España - De la calidad técnica a la calidad del servicio (Consumer Protection in Spain's Private Mobile Phone Industry - From Technical Quality to Service Quality)

Number of pages: 24 Posted: 24 Mar 2013
Universidad Complutense de Madrid, Universidad Nacional de Educación a Distancia (UNED) and Complutense University of Madrid - Facultad de Económicas y Empresariales
Downloads 132 (214,250)

Abstract:

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Consumer Protection, Mobile Telecommunications, Service Quality, Regulation

4.

Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection

Number of pages: 22 Posted: 08 Oct 2012
Universidad Complutense de Madrid, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Nacional de Educación a Distancia (UNED) and Universidad Complutense de Madrid (UCM)
Downloads 107 (250,104)
Citation 2

Abstract:

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mobile telecommunications, consumer protection, game theory, customer services, competition, oligopoly, market failure, experience goods, incomplete information

5.

Satisfaction of Individual Mobile Phone Users in Spain

Number of pages: 32 Posted: 10 Apr 2013
Universidad Complutense de Madrid (UCM), Universidad Nacional de Educación a Distancia (UNED), Complutense University of Madrid - Facultad de Económicas y Empresariales and Universidad Complutense de Madrid
Downloads 97 (267,288)

Abstract:

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Consumer satisfaction, mobile phones, residential consumers, survey data, econometric models

6.

Models for Individual Adoption of eCommerce, eBanking and eGovernment in Spain

Number of pages: 21 Posted: 07 Aug 2017
Universidad Nacional de Educación a Distancia (UNED), Universidad Complutense de Madrid, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics) and Instituto Complutense de Análisis Económico | ICAE
Downloads 70 (325,376)
Citation 2

Abstract:

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ECommerce; eBanking; eGovernment; logistic model; digital divide

7.

Adoption of E-Commerce by Individuals and Digital Divide: Evidence from Spain

Number of pages: 31 Posted: 03 Apr 2019 Last Revised: 04 Apr 2019
Instituto Complutense de Análisis Económico | ICAE, Universidad Complutense de Madrid and Complutense University of Madrid - Facultad de Económicas y Empresariales
Downloads 22 (509,703)

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e-commerce, digital divide, linear probability model, logistic regression, Heckman’s sample selection correction, polychoric correlation, digital skills, time and regional dummies, pool data, utility maximization framework

8.

E-Commerce and Digital Divide in Spain Using Individual Panel Data 2008-2016

Number of pages: 30 Posted: 23 May 2019
Complutense University of Madrid - Facultad de Económicas y Empresariales, Instituto Complutense de Análisis Económico | ICAE, Universidad Complutense de Madrid, Universidad Nacional de Educación a Distancia (UNED) and Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics)
Downloads 11 (568,516)

Abstract:

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e-commerce; digital divide; TIC-H survey; individual annual panel data; logistic regression; dynamic model; Heckman selection model