Rafael Lopez

Universidad Complutense de Madrid

Campus de Somosaguas

Madrid

Spain

SCHOLARLY PAPERS

8

DOWNLOADS

1,088

SSRN CITATIONS

0

CROSSREF CITATIONS

2

Scholarly Papers (8)

1.

Customer Satisfaction of Mobile-Internet Users: An Empirical Approximation for the Case of Spain

Number of pages: 25 Posted: 26 Sep 2012
Universidad Nacional de Educación a Distancia (UNED), Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Complutense de Madrid (UCM) and Universidad Complutense de Madrid
Downloads 239 (159,594)
Citation 1

Abstract:

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Mobile Internet, ordered probability models, satisfaction, OLS, Ordered Probit, Ordered Logit

2.

Drivers and Barriers to Cross-Border E-Commerce: Evidence from Spanish Household Behavior

Number of pages: 18 Posted: 16 Jan 2018
Instituto Complutense de Análisis Económico | ICAE, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Nacional de Educación a Distancia (UNED), Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics) and Universidad Complutense de Madrid
Downloads 224 (169,819)

Abstract:

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cross-border e-commerce; domestic e-commerce; digital skills; customer reviews; logistic model

3.

Defensa de los consumidores individuales de telefonía móvil en España - De la calidad técnica a la calidad del servicio (Consumer Protection in Spain's Private Mobile Phone Industry - From Technical Quality to Service Quality)

Number of pages: 24 Posted: 24 Mar 2013
Universidad Complutense de Madrid, Universidad Nacional de Educación a Distancia (UNED) and Complutense University of Madrid - Facultad de Económicas y Empresariales
Downloads 143 (251,567)

Abstract:

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Consumer Protection, Mobile Telecommunications, Service Quality, Regulation

4.

Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection

Number of pages: 22 Posted: 08 Oct 2012
Universidad Complutense de Madrid, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Nacional de Educación a Distancia (UNED) and Universidad Complutense de Madrid (UCM)
Downloads 111 (303,578)
Citation 1

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mobile telecommunications, consumer protection, game theory, customer services, competition, oligopoly, market failure, experience goods, incomplete information

5.

Adoption of E-Commerce by Individuals and Digital Divide: Evidence from Spain

Number of pages: 31 Posted: 01 Jan 2020
Instituto Complutense de Análisis Económico | ICAE, Universidad Complutense de Madrid and Complutense University of Madrid - Facultad de Económicas y Empresariales
Downloads 105 (315,401)

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e-commerce, digital divide, linear probability model, logistic regression, Heckman’s sample selection correction, polychoric correlation, digital skills, time and regional dummies, pool data, utility maximization framework

6.

Satisfaction of Individual Mobile Phone Users in Spain

Number of pages: 32 Posted: 10 Apr 2013
Universidad Complutense de Madrid (UCM), Universidad Nacional de Educación a Distancia (UNED), Complutense University of Madrid - Facultad de Económicas y Empresariales and Universidad Complutense de Madrid
Downloads 104 (317,488)

Abstract:

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Consumer satisfaction, mobile phones, residential consumers, survey data, econometric models

7.

Models for Individual Adoption of eCommerce, eBanking and eGovernment in Spain

Number of pages: 21 Posted: 07 Aug 2017
Universidad Nacional de Educación a Distancia (UNED), Universidad Complutense de Madrid, Complutense University of Madrid - Facultad de Económicas y Empresariales, Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics) and Instituto Complutense de Análisis Económico | ICAE
Downloads 85 (360,923)

Abstract:

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ECommerce; eBanking; eGovernment; logistic model; digital divide

8.

E-Commerce and Digital Divide in Spain Using Individual Panel Data 2008-2016

Number of pages: 30 Posted: 01 Jan 2020
Complutense University of Madrid - Facultad de Económicas y Empresariales, Instituto Complutense de Análisis Económico | ICAE, Universidad Complutense de Madrid, Universidad Nacional de Educación a Distancia (UNED) and Universidad Complutense de Madrid (UCM) - Department of Fundamentals of Economic Analysis II (Quantitative Economics)
Downloads 77 (382,471)
Citation 1

Abstract:

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e-commerce; digital divide; TIC-H survey; individual annual panel data; logistic regression; dynamic model; Heckman selection model