Yong-Pin Zhou

University of Washington - Department of Information Systems and Operations Management

Associate Professor

BOx 353226, Foster School of Business

University of Washington

Seattle, WA Washington 98195-3226

United States

http://faculty.washington.edu/yongpin

  • University of Washington - Department of Information Systems and Operations Management

SCHOLARLY PAPERS

6

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3,339

TOTAL CITATIONS
Rank 24,280

SSRN RANKINGS

Top 24,280

in Total Papers Citations

51

Scholarly Papers (6)

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1.

Inventory Fulfillment Strategies for an Omni-Channel Retailer

Number of pages: 33 Posted: 17 Sep 2015 Last Revised: 26 Sep 2015
Elnaz Jalilipour Alishah, Kamran Moinzadeh and Yong-Pin Zhou
University of Washington- Department of Information Systems and Operations Management, University of Washington, Seattle and University of Washington - Department of Information Systems and Operations Management
Downloads 1,050 (46,518)
Citation 9

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Inventory Rationing, Online Order Fulfillment, Heuristics, Inventory Stocking Policy

2.

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 42 Posted: 09 Sep 2020 Last Revised: 09 Jul 2021
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
McDonough School of Business, Georgetown University, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 714 (78,654)
Citation 22

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms

3.

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Management Science
Number of pages: 47 Posted: 06 Jan 2019 Last Revised: 06 Oct 2020
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 520 (117,559)
Citation 3

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just-in-time scheduling, server productivity, staffing flexibility, restaurant operations

4.

Impact of Supply Chain Transparency on Sustainability Under NGO Scrutiny

Production and Operations Management, https://doi.org/10.1111/poms.12973
Number of pages: 38 Posted: 07 Apr 2015 Last Revised: 09 Jul 2019
Shi Chen, Qinqin Zhang and Yong-Pin Zhou
University of Washington - Foster School of Business, Microsoft Corporation and University of Washington - Department of Information Systems and Operations Management
Downloads 501 (122,966)
Citation 8

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Supply Chain Transparency, Social and Environmental Sustainability, Disclosure of Supplier List, Asymmetric Information and Signaling

5.

Racial and Gender Biases in Customer Satisfaction Surveys: Causal Evidence from a Restaurant Chain

University of Miami Business School Research Paper No. 4418420, Georgetown McDonough School of Business Research Paper No. 4420106
Number of pages: 48 Posted: 26 Apr 2023 Last Revised: 16 May 2025
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 389 (165,374)

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Gender and Racial Biases, Customer Satisfaction, Restaurant Operations, Empirical Operations

6.

Pooling Agents for Customer-Intensive Services

Operations Research, Forthcoming, Georgetown McDonough School of Business Research Paper No. 4002005
Number of pages: 48 Posted: 06 Jan 2022 Last Revised: 08 Feb 2023
Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ulku and Yong-Pin Zhou
Tianjin University - College of Management and Economics, University of California, Berkeley - Haas School of Business, Georgetown University - McDonough School of Business, Georgetown University - McDonough School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 165 (390,749)
Citation 9

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quality-speed tradeoff, pooling, pay-for-performance, strategic server, customer satisfaction, agent payoff