Yong-Pin Zhou

University of Washington - Department of Information Systems and Operations Management

Associate Professor

BOx 353226, Foster School of Business

University of Washington

Seattle, WA Washington 98195-3226

United States

http://faculty.washington.edu/yongpin

SCHOLARLY PAPERS

6

DOWNLOADS
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SSRN RANKINGS

Top 33,076

in Total Papers Downloads

3,339

TOTAL CITATIONS
Rank 24,280

SSRN RANKINGS

Top 24,280

in Total Papers Citations

51

Scholarly Papers (6)

1.

Inventory Fulfillment Strategies for an Omni-Channel Retailer

Number of pages: 33 Posted: 17 Sep 2015 Last Revised: 26 Sep 2015
University of Washington- Department of Information Systems and Operations Management, University of Washington, Seattle and University of Washington - Department of Information Systems and Operations Management
Downloads 1,050 (46,518)
Citation 9

Abstract:

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Inventory Rationing, Online Order Fulfillment, Heuristics, Inventory Stocking Policy

2.

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 42 Posted: 09 Sep 2020 Last Revised: 09 Jul 2021
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
McDonough School of Business, Georgetown University, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 714 (78,654)
Citation 22

Abstract:

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms

3.

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Management Science
Number of pages: 47 Posted: 06 Jan 2019 Last Revised: 06 Oct 2020
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 520 (117,559)
Citation 3

Abstract:

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just-in-time scheduling, server productivity, staffing flexibility, restaurant operations

4.

Impact of Supply Chain Transparency on Sustainability Under NGO Scrutiny

Production and Operations Management, https://doi.org/10.1111/poms.12973
Number of pages: 38 Posted: 07 Apr 2015 Last Revised: 09 Jul 2019
Shi Chen, Qinqin Zhang and Yong-Pin Zhou
University of Washington - Foster School of Business, Microsoft Corporation and University of Washington - Department of Information Systems and Operations Management
Downloads 501 (122,966)
Citation 8

Abstract:

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Supply Chain Transparency, Social and Environmental Sustainability, Disclosure of Supplier List, Asymmetric Information and Signaling

5.

Racial and Gender Biases in Customer Satisfaction Surveys: Causal Evidence from a Restaurant Chain

University of Miami Business School Research Paper No. 4418420, Georgetown McDonough School of Business Research Paper No. 4420106
Number of pages: 48 Posted: 26 Apr 2023 Last Revised: 16 May 2025
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 389 (165,374)

Abstract:

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Gender and Racial Biases, Customer Satisfaction, Restaurant Operations, Empirical Operations

6.

Pooling Agents for Customer-Intensive Services

Operations Research, Forthcoming, Georgetown McDonough School of Business Research Paper No. 4002005
Number of pages: 48 Posted: 06 Jan 2022 Last Revised: 08 Feb 2023
Tianjin University - College of Management and Economics, University of California, Berkeley - Haas School of Business, Georgetown University - McDonough School of Business, Georgetown University - McDonough School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 165 (390,749)
Citation 9

Abstract:

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quality-speed tradeoff, pooling, pay-for-performance, strategic server, customer satisfaction, agent payoff