Zhe Qu

Fudan University

Assistant Professor

No. 670, Guoshun Road

No.670 Guoshun Road

Shanghai, 200433

China

SCHOLARLY PAPERS

4

DOWNLOADS

1,175

SSRN CITATIONS

3

CROSSREF CITATIONS

1

Scholarly Papers (4)

1.

Machines versus Humans: The Impact of AI Chatbot Disclosure on Customer Purchases

Luo, X, Tong S, Fang Z, Qu Z. (2019), “Machines versus Humans: The Impact of AI Chatbot Disclosure on Customer Purchases,” Marketing Science, Forthcoming. , Fox School of Business Research Paper, Nanyang Business School Research Paper No. 20-33
Number of pages: 31 Posted: 13 Aug 2019 Last Revised: 22 Nov 2021
Temple University, Nanyang Business School, Nanyang Technological University, Sichuan University - Business School and Fudan University
Downloads 846 (42,497)

Abstract:

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artificial intelligence, chatbot, conversational commerce, new technology, disclosure

2.

Artificial Intelligence Coaches for Sales Agents: Caveats and Solutions

Journal of Marketing, Forthcoming
Number of pages: 51 Posted: 21 Nov 2020
Temple University, Fox School of Business, Temple University, Sichuan University - Business School and Fudan University
Downloads 176 (246,692)
Citation 3

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Artificial Intelligence, AI Coach, Salesforce Management, Sales Training, New Technology, Aversion, Information Overload

3.

Implications of Online Social Activities for E-Tailers’ Business Performance

European Journal of Marketing, Forthcoming
Number of pages: 36 Posted: 20 Feb 2012
Fudan University, Fudan University - School of Management, School of Business and East China University of Science and Technology (ECUST)
Downloads 153 (277,134)
Citation 1

Abstract:

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E-tailer, online retailer, social network, social commerce, friendship tie, advice tie, social capital

4.

Consumers Watch and Talk: The Mediating Role of Electronic Word-of-Mouth Behavior between Firms’ Strategic Actions and Online Performance

Posted: 23 Apr 2014
Fudan University, Nanjing University, Fudan University and Georgia State University

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electronic word-of-mouth, strategic actions, firm performance, mediating effect, Internet firms, consumer information processing