Mark van Dam

MRT Rechtsbijstand

Lawyer

Postbus 729

Hoogeveen, 7900 AS

Netherlands

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

'If It's Easy to Read, It's Easy to Claim' — The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

J Consum Policy 2016 (DOI 10.1007/s10603-016-9317-9)
Number of pages: 11 Posted: 05 Apr 2016
Willem H. Van Boom, Pieter Desmet and Mark van Dam
Leiden Law School, Erasmus University Rotterdam (EUR) - Erasmus School of Law and MRT Rechtsbijstand
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Citation 1

Abstract:

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Plain language, Reading ease, General contract terms, Conflict engagement