Birgit Muskat

Australian National University - Research School of Management

SCHOLARLY PAPERS

27

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2,890

SSRN CITATIONS
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Top 49,366

in Total Papers Citations

6

CROSSREF CITATIONS

7

Scholarly Papers (27)

1.

Mixed Methods: Combining Expert Interviews, Cross-Impact Analysis and Scenario Development

The Electronic Journal of Business Research Methods, Volume 10, Issue 1, 2012 (pp 09-21)
Number of pages: 13 Posted: 25 May 2013
University of Canberra, University of New South Wales (UNSW) and Australian National University - Research School of Management
Downloads 1,659 (15,000)

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research methods, mixed methods, expert interviews, cross-impact analysis, scenario building

2.

Integrating Tourism into Disaster Recovery Management

Muskat B, Nakanishi H & Blackman D. 2014. Integrating Tourism into Disaster Recovery Management. In: B. Ritchie & K. Campiranon, CABI (Eds), Tourism Crisis and Disaster Management in Asia-Pacific, pp. 97-115.
Number of pages: 30 Posted: 24 Dec 2015
Australian National University - Research School of Management, University of Canberra and University of New South Wales (UNSW)
Downloads 323 (130,372)

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Disaster recovery, tourism, lifecycle model, Great Japan Earthquake

3.

Understanding the Relationships between Tourists' Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41–54. DOI: 10.1177/0047287515620567
Number of pages: 48 Posted: 24 May 2016 Last Revised: 31 Aug 2017
University of Canterbury, University of London - School of Management, Australian National University - Research School of Management and Università degli Studi di Sassari - Department of Economics and Business
Downloads 88 (388,210)
Citation 2

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Tourists' Emotions, Tourists' Experiences, Perceived Overall Image, Satisfaction, Behavioral Intentions

4.

A Systematic Review of Quality of Student Experience in Higher Education

Tan, A. H. T., Muskat, B., Zehrer, A. (2016), "A Systematic Review of Quality of Student Experience in Higher Education", International Journal of Quality and Service Sciences, Vol. 8 Iss 2, pp. 209-228.
Number of pages: 29 Posted: 24 May 2016 Last Revised: 22 Dec 2016
Adrian Heng Tsai Tan, Birgit Muskat and Anita Zehrer
Curtin University (Singapore), Australian National University - Research School of Management and Management Center Innsbruck (MCI)
Downloads 81 (407,837)
Citation 1

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Service Experience, Learning Experience, Higher Education, Service Quality, Singapore, Literature Review

5.

Qualitative Interpretive Mobile Ethnography

Muskat, B., Muskat, M., & Zehrer, A. (2018). Qualitative interpretive mobile ethnography. Anatolia: An International Journal of Tourism and Hospitality Research, 29(1): 98–107. DOI: 10.1080/13032917.2017.1396482
Number of pages: 17 Posted: 29 Nov 2017 Last Revised: 24 May 2018
Birgit Muskat, Matthias Muskat and Anita Zehrer
Australian National University - Research School of Management, University of Canberra and Management Center Innsbruck (MCI)
Downloads 64 (463,020)

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Qualitative Research, Service Design, Mobile Ethnography, Interpretive Research, Validity Criteria

6.

Word-of-Mouth Amplified – An Exploration of Hotel Customer Feedback Websites

Bouvain, P., Muskat, M., & Muskat, B. (2011). Word-of-mouth amplified – An exploration of hotel customer feedback websites. Dialogmarketing Perspektiven 2010/2011 (pp. 21–52). Wiesbaden, Germany: Gabler.
Number of pages: 28 Posted: 22 Nov 2016
Petra Bouvain, Matthias Muskat and Birgit Muskat
University of Canberra, University of Canberra and Australian National University - Research School of Management
Downloads 64 (463,020)

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7.

Tourism Development in Australia

Muskat, B., & Muskat, M. (2016). Tourism Development in Australia. In H. Siller & A. Zehrer (Eds.), Entrepreneurship und Tourismus: Unternehmerisches Denken und Erfolgskonzepte aus der Praxis (2nd ed.) (pp. 207–218). Vienna, Austria: Linde
Number of pages: 15 Posted: 21 Nov 2016
Birgit Muskat and Matthias Muskat
Australian National University - Research School of Management and University of Canberra
Downloads 62 (470,443)

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8.

Innovation in Tourism Firms

Zehrer, A., Muskat, B., & Muskat, M. (2016). Innovation in Tourism Firms. In E. Innerhofer & H. Pechlaner (Eds.), Competence-Based Innovation in Hospitality and Tourism (pp. 81–94). Farnham, Surrey, UK: Gower.
Number of pages: 13 Posted: 22 Nov 2016
Anita Zehrer, Birgit Muskat and Matthias Muskat
Management Center Innsbruck (MCI), Australian National University - Research School of Management and University of Canberra
Downloads 57 (489,654)

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9.

Knowledge Transfer and Organizational Memory: An Events Perspective

Muskat, B., & Deery, M. (2017). Knowledge transfer and organizational memory: An events perspective. Event Management 21(4), 431–447. DOI:10.3727/152599517X14998876105765
Number of pages: 30 Posted: 29 Nov 2017
Birgit Muskat
Australian National University - Research School of Management
Downloads 55 (497,605)
Citation 1

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Knowledge Transfer, Volunteers, Tacit Knowledge, Organizational Memory, Event Organizations

10.

A Power Perspective on Knowledge Transfer in Internal Succession of Small Family Businesses

Muskat, B., & Zehrer, A. (2017). A power perspective on knowledge transfer in internal succession of small family businesses, Journal of Small Business and Entrepreneurship 29(5), 333–350. DOI: 10.1080/08276331.2017.1345208
Number of pages: 33 Posted: 29 Aug 2017
Birgit Muskat and Anita Zehrer
Australian National University - Research School of Management and Management Center Innsbruck (MCI)
Downloads 52 (510,072)

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small family businesses, knowledge transfer, power theory, internal succession, familiness

11.

Quality of Work Life and Generation Y: How Gender and Organizational Type Moderate Job Satisfaction

Muskat, B., & Reitsamer, B. (2020). Quality of work life and Generation Y: How gender and organizational type moderate job satisfaction. Personnel Review, 49(1), 265-283.
Number of pages: 36 Posted: 16 Mar 2020
Birgit Muskat and B. Reitsamer
Australian National University - Research School of Management and affiliation not provided to SSRN
Downloads 49 (523,152)

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12.

Understanding the Cultural Antecedents of Quality Management in Tourism

Muskat, B. Muskat, M., Blackman, D. (2013) "Understanding the Cultural Antecedents of Quality Management in Tourism", Managing Service Quality, Vol. 23 Iss: 2, pp.131-148
Number of pages: 27 Posted: 14 Mar 2013
Australian National University - Research School of Management, University of Canberra and University of New South Wales (UNSW)
Downloads 46 (536,746)

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Culture, Germany, Holistic quality management, Total quality management, Tourism, Tourism organizations

13.

Talent in Hospitality Entrepreneurship: A Conceptualization and Research Agenda

Muskat, B., Lockstone-Binney, L., Ong, F., & Andresen, M. (2019). Talent in Hospitality Entrepreneurship: A conceptualization and research agenda, International Journal of Contemporary Hospitality Management. 10.1108/IJCHM-10-2018-0867.
Number of pages: 32 Posted: 09 Jul 2019
Birgit Muskat, L. Lockstone-Binney, F. Ong and M. Andresen
Australian National University - Research School of Management, affiliation not provided to SSRN, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 44 (546,179)

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talent, hospitality, entrepreneurs, changing job landscape, careers

14.

Employee Empowerment: The Rhetoric and the Reality

Muskat, B. (2011) "Employee Empowerment: The Rhetoric and the Reality", Managing Service Quality: An International Journal, Vol. 21 Iss: 6, pp. 688–690
Number of pages: 3 Posted: 26 May 2016
Birgit Muskat
Australian National University - Research School of Management
Downloads 44 (546,179)

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Employee empowerment, People‐oriented leadership, Participative decision‐making

15.

Generation Y: Evaluating Services Experiences Through Mobile Ethnography

Muskat, M., Muskat, B., Zehrer, A. & Johns R. (2013). Generation Y: Evaluating services experiences through mobile ethnography. Tourism Review, 68(3): 55–71. DOI: 10.1108/TR-02-2013-0007.
Number of pages: 35 Posted: 25 Oct 2017
University of Canberra, Australian National University - Research School of Management, Management Center Innsbruck (MCI) and Independent
Downloads 32 (610,122)

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Generation Y, mobile ethnography, service experiences, service design, museums

16.

The Nexus between Sustainable Practices in Hotels and Future Gen Y Hospitality Students’ Career Path Decisions

Goh, E., Muskat, B., & Tan, A. (2017). The Nexus between Sustainable Practices in Hotels and Future Gen Y Hospitality Students’ Career Path Decisions. Journal of Teaching in Travel & Tourism, 1-17. DOI: 10.1080/15313220.2017.1362971
Number of pages: 27 Posted: 13 Sep 2017 Last Revised: 27 Nov 2017
Edmund Goh, Birgit Muskat and Adrian Heng Tsai Tan
Edith Cowan University - School of Business & Law, Australian National University - Research School of Management and Curtin University (Singapore)
Downloads 27 (641,827)

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sustainability practices, attitudes, hospitality and tourism, future workforce, sustainability in education

17.

The Role of Empathy in the Service Experience

Number of pages: 40 Posted: 09 Jul 2019
Adrian Heng Tsai Tan, Birgit Muskat and Raechel Johns
Curtin University (Singapore), Australian National University - Research School of Management and Independent
Downloads 25 (655,672)

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service experience, empathy, service-dominant logic, co-creation, higher education

18.

Services Research in Tourism: Advocating the Integration of the Supplier Side

Zehrer, A., Muskat, B., & Muskat, M. (2014). Services research in tourism: Advocating the integration of the supplier side. Journal of Vacation Marketing, 20(4): 353–363.
Number of pages: 11 Posted: 26 May 2016 Last Revised: 31 Aug 2017
Anita Zehrer, Birgit Muskat and Matthias Muskat
Management Center Innsbruck (MCI), Australian National University - Research School of Management and University of Canberra
Downloads 24 (662,873)
Citation 1

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Conceptual article, enablers of services in tourism, service design, service quality, supplier perspective, tourism services research

19.

Predictivity of Tourism Demand Data

Zhang, Y., Li, G., Muskat, B., Vu, H. Q., & Law, R. (2021). Predictivity of tourism demand data. Annals of Tourism Research, 89, 103234, doi: 10.1016/j.annals.2021.103234
Number of pages: 26 Posted: 22 Jun 2021
Yishuo Zhang, Gang Li, Birgit Muskat, Quan Vu and Rob Law
Chinese Academy of Sciences (CAS), Deakin University, Australian National University - Research School of Management, Deakin University and Macao University of Science and Technology (MUST)
Downloads 18 (708,291)

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Data Characteristics, Entropy, Predictivity, Tourism Demand Forecasting

20.

A Serious Leisure Perspective of Culinary Tourism Co-Creation: The Influence of Prior Knowledge, Physical Environment and Service Quality

Prayag, G., Gannon, M.J, Muskat, B., Taheri, B. (2020). A serious leisure perspective of culinary tourism co-creation: the influence of prior knowledge, physical environment and service quality. International Journal of Contemporary Hospitality Management, 32(7), 2453-2472.
Number of pages: 33 Posted: 23 Jun 2021
University of Canterbury, Independent, Australian National University - Research School of Management and Heriot-Watt University
Downloads 16 (724,440)

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co-creation; culinary tourism; physical environment; serious leisure; service quality; prior knowledge

21.

Perceived Quality, Authenticity, and Price in Tourists’ Dining Experiences: Testing Competing Models of Satisfaction and Behavioral Intentions

Muskat, B., Hörtnagl, T., Prayag, G., & Wagner, S. (2019). Tourists’ Dining Experiences and Behavioral Intentions: The Mediating Effects of Customer Satisfaction. Journal of Vacation Marketing, Forthcoming
Number of pages: 44 Posted: 30 Apr 2019
Australian National University - Research School of Management, Management Center Innsbruck (MCI), University of Canterbury and Management Center Innsbruck (MCI)
Downloads 16 (724,440)

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Authenticity, behavioral intentions, customer satisfaction, hierarchical latent model, perceived quality, PLS-SEM, price, tourists’ dining experiences

22.

Emotions in Organization-Public Relationships: Proposing a New Determinant

Muskat B. 2014. Emotions in organization-public relationships: Proposing a new determinant. Public Relations Review. 40(5): 832-834.
Number of pages: 3 Posted: 22 Dec 2015 Last Revised: 31 Aug 2017
Birgit Muskat
Australian National University - Research School of Management
Downloads 14 (741,565)

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OPR, Emotions, Exploratory qualitative study, Australia, Murray Darling Basin

23.

Improving the Resident–Tourist Relationship in Urban Hotspots

Vu, Q. H., Muskat, B., Li, G. & Law, R. (2021). Improving the resident–tourist relationship in urban hotspots, Journal of Sustainable Tourism, 29(4), 595-615.
Number of pages: 26 Posted: 22 Jun 2021
Quan Vu, Birgit Muskat, Gang Li and Rob Law
Deakin University, Australian National University - Research School of Management, Deakin University and Macao University of Science and Technology (MUST)
Downloads 12 (759,481)

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urban tourism, hotspots, sustainable tourism planning, social media data, data analytics, topic modelling, venue check-ins, Paris

24.

Knowledge Sharing and Power in the Event Workforce

Muskat, B., & Mair, J. (2019). Knowledge sharing and power in the event workforce. Event Management: An International Journal. doi:10.3727/152599519X15506259856228
Number of pages: 24 Posted: 27 Nov 2019
Birgit Muskat and J. Mair
Australian National University - Research School of Management and affiliation not provided to SSRN
Downloads 9 (786,885)

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Event workforce, Volunteers, Heterogeneous teams, Knowledge Sharing, Power Theory

25.

How Do Europeans Travel in Australia? Examining Cultural Convergence in Travel Behaviour

Muskat B, Muskat M & Richardson A. 2014. How do Europeans travel in Australia? Examining cultural convergence in travel behaviour, Journal of Vacation Marketing, 20(1): 55-64.
Number of pages: 11 Posted: 22 Dec 2015 Last Revised: 02 Mar 2019
Birgit Muskat, Matthias Muskat and Alice Richardson
Australian National University - Research School of Management, University of Canberra and University of Canberra
Downloads 9 (786,885)

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Australia, converging cultures, correspondence analysis, European travel behaviour, globalisation

26.

Which Travel Risks Are More Salient for Destination Choice? An Examination of the Tourist’s Decision-Making Process

Karl, M., Muskat, B., & Ritchie B. (2020). Which travel risks are more salient for destination choice? An examination of the tourist’s decision-making process, Journal of Destination Marketing & Management, doi: 10.1016/j.jdmm.2020.100487
Posted: 23 Jun 2021
Marion Karl, Birgit Muskat and Brent Ritchie
Ludwig Maximilian University of Munich (LMU), Australian National University - Research School of Management and University of Queensland

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Destination choice, Risk perception, Tourist typology, Travel behaviour, Travel decision-making

27.

Innovation capability and culture: How time orientation shapes owner–managers’ perceptions Innovation capability and culture: How time orientation shapes owner–managers’ perceptions

Muskat, B., Hörtnagl, T., Peters, M. & Zehrer, A. (2021). Innovation capability and culture: How time-orientation shapes owner-managers’ perceptions. Journal of Hospitality and Tourism Management, 47, 217-227, doi: 10.1016/j.jhtm.2021.03.018
Posted: 15 Jun 2021
Australian National University - Research School of Management, Management Center Innsbruck (MCI), affiliation not provided to SSRN and Management Center Innsbruck (MCI)

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Innovation capability, SMEs, Time orientation, Long term– and short term–oriented culture, Australia, DACH country cluster