Dezhi Yin

University of South Florida

Tampa, FL 33620

United States

  • University of South Florida

SCHOLARLY PAPERS

10

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Rank 17,961

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Top 17,961

in Total Papers Downloads

4,939

SSRN CITATIONS
Rank 14,051

SSRN RANKINGS

Top 14,051

in Total Papers Citations

76

CROSSREF CITATIONS

22

Scholarly Papers (10)

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1.

Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews

MIS Quarterly, Vol. 38, No. 2, pp. 539-560, 2014
Number of pages: 22 Posted: 12 May 2013 Last Revised: 28 Oct 2015
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 1,782 (16,974)
Citation 13

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discrete emotions, anxiety, anger, seller reviews, review helpfulness, online word-of-mouth, electronic commerce, consumer decision-making

2.

Anger in Consumer Reviews: Unhelpful but Persuasive?

MIS Quarterly, Forthcoming, Georgia Tech Scheller College of Business Research Paper No. 3588859
Number of pages: 74 Posted: 28 May 2020
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 993 (40,126)
Citation 5

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anger, online reviews, review helpfulness, consumer attitudes, online word-of-mouth, discrete emotions, emotions as social information

3.

When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth

Information Systems Research, Vol. 27, No. 1, pp. 131-144, 2016
Number of pages: 15 Posted: 06 Nov 2015 Last Revised: 23 Mar 2016
Dezhi Yin, Sabyasachi Mitra and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 885 (47,105)
Citation 22

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positive-negative asymmetry, negativity effect, positivity effect, confirmation bias, online word-of-mouth, product review, review rating, review helpfulness

4.

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Forthcoming, Information Systems Research.
Number of pages: 37 Posted: 12 Oct 2022
Elizabeth Han, Dezhi Yin and Han Zhang
McGill University, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 525 (93,848)

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emotional artificial intelligence, conversation agent, chatbot , customer service, emotional contagion, expectation-disconfirmation, relationship norm orientation

5.

Focus Within or On Others: The Impact of Reviewers’ Attentional Focus on Review Helpfulness

Information Systems Research, Forthcoming
Number of pages: 52 Posted: 18 Feb 2021
Zhanfei Lei, Dezhi Yin and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 186 (277,157)
Citation 4

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attentional focus, review two-sidedness, perceived review helpfulness, empathic concern, persuasion motives, online reviews, online word-of-mouth

6.

Positive or Negative Reviews? Consumers’ Selective Exposure in Seeking and Evaluating Online Reviews

Journal of the Association for Information Systems, Forthcoming
Number of pages: 43 Posted: 17 May 2023
Zhanfei Lei, Dezhi Yin and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 147 (338,648)

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7.

Keep Your Cool or Let it Out: Nonlinear Effects of Expressed Arousal on Perceptions of Consumer Reviews

Journal of Marketing Research, Vol. 54, No. 3, pp. 447-463, 2017, Georgia Tech Scheller College of Business Research Paper No. 2016-057
Number of pages: 17 Posted: 17 Oct 2016 Last Revised: 27 May 2017
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 137 (357,897)
Citation 7

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Word-of-mouth, Arousal, Emotion, Helpfulness, Consumer reviews

8.

Helpful or Unhelpful: An Empirical Investigation of Review Readers’ Vote Casting

Number of pages: 38 Posted: 09 Feb 2022 Last Revised: 06 Sep 2023
Yinan Yu, Dezhi Yin, Warut Khern-am-nuai, Alain Pinsonneault and Zaiyan Wei
University of Oklahoma, University of South Florida, McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Purdue University - Daniels School of Business
Downloads 129 (374,751)

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online reviews, review helpfulness, review evaluation, voter, wisdom of the crowds

9.

More than Words in Medical Question-and-Answer Sites: A Content-Context Congruence Perspective

Information Systems Research, Forthcoming, Georgia Tech Scheller College of Business Research Paper No. 3588773
Number of pages: 49 Posted: 28 May 2020
Chih-Hung Peng, Dezhi Yin and Han Zhang
National Chengchi University (NCCU) - College of Commerce, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 96 (463,296)

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medical Q&A, answer helpfulness, user-generated content, content-context congruence, fit, concreteness, emotional intensity, construal level

10.

Swayed by the Reviews: Disentangling the Effects of Average Ratings and Individual Reviews in Online Word-of-Mouth

Production and Operations Management, Forthcoming. , Georgia Tech Scheller College of Business Research Paper No. 4054080
Number of pages: 39 Posted: 14 Apr 2022
Zhanfei Lei, Dezhi Yin, Sabyasachi Mitra and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida, University of Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 59 (610,348)
Citation 2

Abstract:

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average ratings; individual reviews; information accessibility; consumer decision-making; online word-of-mouth