Esam Mustafa

Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business

Parit Raja

Batu Pahat, Johor 86400

Malaysia

SCHOLARLY PAPERS

6

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SSRN CITATIONS

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CROSSREF CITATIONS

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Scholarly Papers (6)

1.

Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework

Elixir Human Resource Management, Vol. 51, pp. 11029-11033, 2012
Number of pages: 5 Posted: 13 Jan 2013
Esam Mustafa and Abdul Talib Bon
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship
Downloads 1,745 (15,254)
Citation 1

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top management, TQM, service organizations, Malaysia

2.

Role of Employee Empowerment in Organization Performance: A Review

Research Journal of Social Science & Management (RJSSM), Volume 2, Number 6, October 2012, pp. 79-83
Number of pages: 5 Posted: 12 Jan 2013
Esam Mustafa and Abdul Talib Bon
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship
Downloads 1,140 (28,782)

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Employee empowerment, TQM, review

3.

Total Quality Management Practices in Service Organizations in Malaysia: A Review

International Conference of Technology Management, Business and Entrepreneurship 2012 (ICTMBE2012), Melaka, Malaysia 18-19 Dec 2012
Number of pages: 7 Posted: 13 Jan 2013
Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship, Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM)
Downloads 337 (136,209)

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TQM practices, service organizations, Malaysia, literature review

4.

Recent and Influential Studies on TQM-Innovation Relationship: A Review

International Journal of Manage.Studies, Statistics & Applied Economics (IJMSAE), Vol. 2, No. 2, pp. 147-162, December 2012
Number of pages: 17 Posted: 13 Jan 2013
Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship, Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM)
Downloads 276 (167,874)

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TQM, innovation, relationship, review

5.

Impact of Customer Orientation on Innovation: Literature Review

Proceedings National Graduate Conference 2012 (NatGrad2012), November 2012
Number of pages: 3 Posted: 12 Jan 2013
Esam Mustafa and Abdul Talib Bon
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship
Downloads 163 (273,628)

Abstract:

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Customer orientation, TQM practices, Innovation, Literature review

6.

Optimizing Service Innovation Through Strategies: A Review

Posted: 13 Jan 2013
Esam Mustafa and Abdul Talib Bon
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship

Abstract:

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innovation, service innovation strategies, review