Dr. Madan

Rukmini Devi Institute of Advanced Studies

Associate Professor

Madhuban Chowk,

Rohini, Delhi, DE 110085

India

SCHOLARLY PAPERS

4

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Scholarly Papers (4)

1.

Determinants of Customer Satisfaction in Telecom Industry - A Study of Indian Telecom Industry

Number of pages: 12 Posted: 04 Jul 2013
G. S. Popli and Dr. Madan
Delhi School of Business and Rukmini Devi Institute of Advanced Studies
Downloads 2,043 (7,435)

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Customer Satisfaction, Cellular Industry, Determinants of customer satisfaction, Telecom industry

2.

Challenges of Economic Recession and Investment Scenario in Real Estate Sector of India

Number of pages: 15 Posted: 20 Mar 2013 Last Revised: 19 Sep 2015
G. S. Popli, Dr. Madan and Ram Singh
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 376 (82,416)
Citation 1

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real estate, property, investment cycle, scenario planning

3.

Gap Analysis in Service Through SERVQUAL: A Study of Organised Retail Outlets in the National Capital Region of Delhi, India

Number of pages: 16 Posted: 03 Oct 2013
G. S. Popli, Dr. Madan and Ram Singh
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 281 (113,859)

Abstract:

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SERVQUAL, Service Quality, Customer Satisfaction, Environment

4.

An Empirical Study on the Importance of Retail Supply Chain Management in the New Business Environment of India

Number of pages: 18 Posted: 31 Jan 2013
G. S. Popli, Dr. Madan and Gajendra Jaiswal
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 253 (127,149)

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consumer durable, unorganised retailers, supply strategies, consumer behavior