Suzana Markovic

Faculty of Tourism and Hospitality Management

University of Rijeka

Primorska 42

P.O. Box 97

Opatija, 51410

Croatia

SCHOLARLY PAPERS

7

DOWNLOADS
Rank 10,740

SSRN RANKINGS

Top 10,740

in Total Papers Downloads

4,316

CITATIONS

7

Scholarly Papers (7)

1.

What are the Key Dimensions of Restaurant Service Quality? An Empirical Study in the City Restaurant Settings

Sustainable Tourism: Socio-Cultural, Environmental and Economics Impact, pp. 235-249, 2011, Tourism in South East Europe 2011
Number of pages: 15 Posted: 24 Oct 2012
Suzana Markovic, Sanja Raspor Jankovic and Jelena Dorcic
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management, Opatija
Downloads 1,208 (16,184)

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Restaurant service quality, Service quality dimensions, Servqual, Dineserv, Statistical analysis

2.

Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry

Tourism & Hospitality Management, Vol. 19, No. 2, 2013
Number of pages: 16 Posted: 19 Dec 2013
Suzana Markovic and Sanja Raspor Jankovic
Faculty of Tourism and Hospitality Management and Polytechnic of Rijeka
Downloads 1,047 (20,044)

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service quality, customer satisfaction, SERVQUAL, statistical analysis, hotel industry, Croatia

3.

Service Quality and Customer Satisfaction in the Health Care Industry - Towards Health Tourism Market

Tourism & Hospitality Management, Vol. 20, No. 2, 2014
Number of pages: 16 Posted: 16 Dec 2014
Suzana Markovic, Dina Lončarić and Damir Lončarić
Faculty of Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija and Thalassotherapia Crikvenica
Downloads 802 (29,466)

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service quality, customer satisfaction, SERVQUAL, health care industry, health tourism

4.

Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Suzana Markovic, Sanja Raspor Jankovic and Klaudio Segaric
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
Downloads 476 (58,601)

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Srvice quality, SERVQUAL, DINESERV, statistical analysis, restaurant industry

5.

Museum Service Quality Measurement Using the Histoqual Model

2nd International Scientific Conference Tourism in South East Europe 2013
Number of pages: 16 Posted: 05 Jul 2013
Suzana Markovic, Sanja Raspor Jankovic and Jelena Komšić
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
Downloads 461 (60,990)

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service quality, HISTOQUAL, statistical analysis, museum, sustainable tourism, Croatia

6.

Visitor Satisfaction and Loyalty Measurement of a Local Food Festival: Application of FESTPERF Scale

3rd International Scientific Conference Tourism in Southern and Eastern Europe 2015
Number of pages: 14 Posted: 31 Jul 2015
Suzana Markovic, Jelena Dorcic and Monika Krnetić
Faculty of Tourism and Hospitality Management, Faculty of Tourism and Hospitality Management, Opatija and University of Rijeka Faculty of Tourism and Hospitality Management, Opatija
Downloads 211 (143,557)

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FESTPERF scale, food festival, festival satisfaction, festival loyalty, statistical analysis

7.

Health Tourism, Customer Satisfaction and Quality of Life: The Role of Specialty Hospitals

3rd International Scientific Conference Tourism in Southern and Eastern Europe 2015
Number of pages: 15 Posted: 31 Jul 2015
Dina Lončarić, Damir Lončarić and Suzana Markovic
University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, Thalassotherapia Crikvenica and Faculty of Tourism and Hospitality Management
Downloads 111 (245,264)

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Health tourism, quality of life, life satisfaction, customer satisfaction, customer loyalty, specialty hospital