Sanja Raspor Jankovic

Polytechnic of Rijeka

Polytechnic of Rijeka

Vukovarska 58

Rijeka, 51000

Croatia

SCHOLARLY PAPERS

4

DOWNLOADS
Rank 14,914

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Top 14,914

in Total Papers Downloads

3,164

CITATIONS

2

Scholarly Papers (4)

1.

What are the Key Dimensions of Restaurant Service Quality? An Empirical Study in the City Restaurant Settings

Sustainable Tourism: Socio-Cultural, Environmental and Economics Impact, pp. 235-249, 2011, Tourism in South East Europe 2011
Number of pages: 15 Posted: 24 Oct 2012
Suzana Markovic, Sanja Raspor Jankovic and Jelena Dorcic
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management, Opatija
Downloads 1,201 (16,212)

Abstract:

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Restaurant service quality, Service quality dimensions, Servqual, Dineserv, Statistical analysis

2.

Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry

Tourism & Hospitality Management, Vol. 19, No. 2, 2013
Number of pages: 16 Posted: 19 Dec 2013
Suzana Markovic and Sanja Raspor Jankovic
Faculty of Tourism and Hospitality Management and Polytechnic of Rijeka
Downloads 1,038 (20,128)
Citation 2

Abstract:

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service quality, customer satisfaction, SERVQUAL, statistical analysis, hotel industry, Croatia

3.

Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Suzana Markovic, Sanja Raspor Jankovic and Klaudio Segaric
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
Downloads 476 (58,198)
Citation 5

Abstract:

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Srvice quality, SERVQUAL, DINESERV, statistical analysis, restaurant industry

4.

Museum Service Quality Measurement Using the Histoqual Model

2nd International Scientific Conference Tourism in South East Europe 2013
Number of pages: 16 Posted: 05 Jul 2013
Suzana Markovic, Sanja Raspor Jankovic and Jelena Komšić
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
Downloads 449 (62,679)

Abstract:

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service quality, HISTOQUAL, statistical analysis, museum, sustainable tourism, Croatia