Klaudio Segaric

Faculty of Tourism and Hospitality Management

University of Rijeka

Primorska 42

P.O. Box 97

Opatija, 51410

Croatia

SCHOLARLY PAPERS

1

DOWNLOADS

485

SSRN CITATIONS

0

CROSSREF CITATIONS

5

Scholarly Papers (1)

1.

Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Suzana Markovic, Sanja Raspor Jankovic and Klaudio Segaric
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
Downloads 485 (62,257)

Abstract:

Loading...

Srvice quality, SERVQUAL, DINESERV, statistical analysis, restaurant industry