Klaudio Segaric

Faculty of Tourism and Hospitality Management

University of Rijeka

Primorska 42

P.O. Box 97

Opatija, 51410

Croatia

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Scholarly Papers (1)

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Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Suzana Markovic, Sanja Raspor Jankovic and Klaudio Segaric
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
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Citation 5

Abstract:

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Srvice quality, SERVQUAL, DINESERV, statistical analysis, restaurant industry