Georgios Zervas

Questrom School of Business, Boston University

Assistant Professor of Marketing

United States

http://people.bu.edu/zg

  • Questrom School of Business, Boston University

SCHOLARLY PAPERS

13

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41,183

SSRN CITATIONS
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SSRN RANKINGS

Top 4,612

in Total Papers Citations

225

CROSSREF CITATIONS

66

Scholarly Papers (13)

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1.

The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry

Boston U. School of Management Research Paper No. 2013-16
Number of pages: 45 Posted: 14 Dec 2013 Last Revised: 19 Nov 2016
Georgios Zervas, Davide Proserpio and John Byers
Questrom School of Business, Boston University, Marshall School of Business, University of Southern California and Boston University - Department of Computer Science
Downloads 24,691 (156)
Citation 114

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sharing economy, Airbnb, hotels, competition, peer-to-peer markets

2.

A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average

Number of pages: 19 Posted: 25 Jan 2015 Last Revised: 29 Dec 2020
Georgios Zervas, Davide Proserpio and John Byers
Questrom School of Business, Boston University, Marshall School of Business, University of Southern California and Boston University - Department of Computer Science
Downloads 9,504 (893)
Citation 147

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airbnb, reputation, online reviews, sharing economy

3.

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

Harvard Business School NOM Unit Working Paper No. 14-006
Number of pages: 35 Posted: 13 Jul 2013 Last Revised: 05 May 2015
Michael Luca and Georgios Zervas
Harvard University - Business School (HBS) and Questrom School of Business, Boston University
Downloads 3,318 (5,444)
Citation 132

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4.

Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews

Forthcoming, Marketing Science
Number of pages: 43 Posted: 13 Nov 2014 Last Revised: 08 Nov 2016
Davide Proserpio and Georgios Zervas
Marshall School of Business, University of Southern California and Questrom School of Business, Boston University
Downloads 1,368 (22,028)
Citation 35

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online reviews, management responses, reputation

5.

Understanding Emerging Threats to Online Advertising

Boston U. School of Management Research Paper No. 2505643
Number of pages: 26 Posted: 06 Oct 2014 Last Revised: 29 Jun 2016
Ceren Budak, Sharad Goel, Justin M. Rao and Georgios Zervas
University of Michigan at Ann Arbor, Stanford University, Microsoft Research and Questrom School of Business, Boston University
Downloads 967 (36,511)
Citation 6

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e-commerce, privacy, competition, advertising

6.

Interacting User-Generated Content Technologies: How Questions and Answers Affect Consumer Reviews

Number of pages: 56 Posted: 11 Sep 2018 Last Revised: 30 Sep 2020
Shrabastee Banerjee, Chrysanthos Dellarocas and Georgios Zervas
Tilburg University - Department of Marketing, Boston University, Questrom School of Business - Department of Information Systems and Questrom School of Business, Boston University
Downloads 346 (132,731)
Citation 2

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e-commerce, user-generated content, Q&As, reputation systems

7.

Learning Product Characteristics and Consumer Preferences from Search Data

Number of pages: 47 Posted: 03 Jun 2021 Last Revised: 08 Oct 2021
Luis Armona, Gregory Lewis and Georgios Zervas
Harvard University - Harvard Kennedy School (HKS), Microsoft Corporation - Microsoft Research New England and Questrom School of Business, Boston University
Downloads 345 (133,201)

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E-Commerce, Search, Demand Estimation, Transfer Learning, Embeddings

8.

You Get What You Give: Theory and Evidence of Reciprocity in the Sharing Economy

Number of pages: 44 Posted: 17 Jul 2018
Davide Proserpio, Wendy (Xun) Xu and Georgios Zervas
Marshall School of Business, University of Southern California, Hong Kong University of Science and Technology and Questrom School of Business, Boston University
Downloads 238 (194,963)
Citation 14

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Airbnb, Sharing Economy, Reputation, Online Reviews, Reciprocity

9.

Reference Price Effects in Search Aggregators

Number of pages: 54 Posted: 06 Apr 2022 Last Revised: 02 Feb 2023
Shrabastee Banerjee, Anita Rao and Georgios Zervas
Tilburg University - Department of Marketing, McDonough School of Business, Georgetown University and Questrom School of Business, Boston University
Downloads 154 (287,666)

Abstract:

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Reference price, Field experiment, Price obfuscation

10.

The Supply and Demand Effects of Review Platforms

Number of pages: 29 Posted: 23 Oct 2019
Gregory Lewis and Georgios Zervas
Microsoft Corporation - Microsoft Research New England and Questrom School of Business, Boston University
Downloads 153 (290,783)
Citation 1

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11.

The Groupon Effect on Yelp Ratings: A Root Cause Analysis

Number of pages: 21 Posted: 06 Feb 2015
John Byers, Michael Mitzenmacher and Georgios Zervas
Boston University - Department of Computer Science, Harvard University and Questrom School of Business, Boston University
Downloads 62 (521,710)
Citation 6

Abstract:

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groupon, yelp, reputation, daily deals

12.

Information Asymmetries in Pay-Per-Bid Auctions

Number of pages: 10 Posted: 07 Feb 2015
John Byers, Michael Mitzenmacher and Georgios Zervas
Boston University - Department of Computer Science, Harvard University and Questrom School of Business, Boston University
Downloads 34 (665,495)
Citation 3

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pay per bid auctions, swoopo

13.

Consumer Reviews and Regulation: Evidence from NYC Restaurants

Downloads 3 (937,244)

Consumer Reviews and Regulation: Evidence from NYC Restaurants

NBER Working Paper No. w29715
Number of pages: 45 Posted: 07 Feb 2022 Last Revised: 11 Sep 2022
Chiara Farronato and Georgios Zervas
Harvard University and Questrom School of Business, Boston University
Downloads 3 (976,626)
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Consumer Reviews and Regulation: Evidence from NYC Restaurants

CEPR Discussion Paper No. DP17102
Number of pages: 60 Posted: 29 Mar 2022
Chiara Farronato and Georgios Zervas
Harvard University and Questrom School of Business, Boston University
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Online Reviews, Regulation