Georgios Zervas

Questrom School of Business, Boston University

Assistant Professor of Marketing

United States

http://people.bu.edu/zg

  • Questrom School of Business, Boston University

SCHOLARLY PAPERS

10

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37,453

SSRN CITATIONS
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SSRN RANKINGS

Top 7,357

in Total Papers Citations

124

CROSSREF CITATIONS

28

Scholarly Papers (10)

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1.

The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry

Boston U. School of Management Research Paper No. 2013-16
Number of pages: 45 Posted: 14 Dec 2013 Last Revised: 19 Nov 2016
Georgios Zervas, Davide Proserpio and John Byers
Questrom School of Business, Boston University, Marshall School of Business, University of Southern California and Boston University - Department of Computer Science
Downloads 23,406 (101)
Citation 64

Abstract:

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sharing economy, Airbnb, hotels, competition, peer-to-peer markets

2.

A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average

Number of pages: 22 Posted: 25 Jan 2015 Last Revised: 12 Apr 2015
Georgios Zervas, Davide Proserpio and John Byers
Questrom School of Business, Boston University, Marshall School of Business, University of Southern California and Boston University - Department of Computer Science
Downloads 8,560 (660)
Citation 7

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airbnb, reputation, online reviews, sharing economy

3.

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

Harvard Business School NOM Unit Working Paper No. 14-006
Number of pages: 35 Posted: 13 Jul 2013 Last Revised: 05 May 2015
Michael Luca and Georgios Zervas
Harvard University - Business School (HBS) and Questrom School of Business, Boston University
Downloads 3,018 (3,999)
Citation 92

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4.

Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews

Forthcoming, Marketing Science
Number of pages: 43 Posted: 13 Nov 2014 Last Revised: 08 Nov 2016
Davide Proserpio and Georgios Zervas
Marshall School of Business, University of Southern California and Questrom School of Business, Boston University
Downloads 1,180 (18,405)
Citation 20

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online reviews, management responses, reputation

5.

Understanding Emerging Threats to Online Advertising

Boston U. School of Management Research Paper No. 2505643
Number of pages: 26 Posted: 06 Oct 2014 Last Revised: 29 Jun 2016
Ceren Budak, Sharad Goel, Justin M. Rao and Georgios Zervas
University of Michigan at Ann Arbor, Stanford University, Microsoft Research and Questrom School of Business, Boston University
Downloads 916 (26,722)
Citation 2

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e-commerce, privacy, competition, advertising

6.

You Get What You Give: Theory and Evidence of Reciprocity in the Sharing Economy

Number of pages: 44 Posted: 17 Jul 2018
Davide Proserpio, Wendy Xu and Georgios Zervas
Marshall School of Business, University of Southern California, Boston University and Questrom School of Business, Boston University
Downloads 140 (221,969)
Citation 5

Abstract:

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Airbnb, Sharing Economy, Reputation, Online Reviews, Reciprocity

7.

Interacting User-Generated Content Technologies: How Questions and Answers Affect Consumer Reviews

Number of pages: 52 Posted: 11 Sep 2018 Last Revised: 08 Dec 2019
Shrabastee Banerjee, Chrysanthos Dellarocas and Georgios Zervas
Boston University - Department of Marketing, Boston University, Questrom School of Business - Department of Information Systems and Questrom School of Business, Boston University
Downloads 128 (238,111)
Citation 2

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e-commerce, user-generated content, Q&As, reputation systems

8.

The Groupon Effect on Yelp Ratings: A Root Cause Analysis

Number of pages: 21 Posted: 06 Feb 2015
John Byers, Michael Mitzenmacher and Georgios Zervas
Boston University - Department of Computer Science, Harvard University and Questrom School of Business, Boston University
Downloads 44 (437,678)
Citation 5

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groupon, yelp, reputation, daily deals

9.

The Supply and Demand Effects of Review Platforms

Number of pages: 29 Posted: 23 Oct 2019
Gregory Lewis and Georgios Zervas
Microsoft Corporation - Microsoft Research New England and Questrom School of Business, Boston University
Downloads 42 (445,716)
Citation 1

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10.

Information Asymmetries in Pay-Per-Bid Auctions

Number of pages: 10 Posted: 07 Feb 2015
John Byers, Michael Mitzenmacher and Georgios Zervas
Boston University - Department of Computer Science, Harvard University and Questrom School of Business, Boston University
Downloads 19 (564,352)
Citation 3

Abstract:

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pay per bid auctions, swoopo