Willy Seancho

Universitas Pembangunan Jaya, Tangerang

Bintaro Jaya

Tangerang

Indonesia

SCHOLARLY PAPERS

2

DOWNLOADS

1,077

SSRN CITATIONS

0

CROSSREF CITATIONS

3

Scholarly Papers (2)

1.

Consumer Behaviors and Customer Satisfaction: Any Value Created?

Society of Interdisciplinary Business Research, Vol 1, No. 1, June 7-9, 2012, Paper # 2012-048, Bangkok: Thailand. ISSN # 2223-5078
Number of pages: 15 Posted: 13 Jun 2012
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, International University Liaison Indonesia (IULI), Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 863 (34,611)

Abstract:

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consumer behavior, customer satisfaction, service quality, value-based management, micro/small organizations

2.

Maintaining Customers: Evidence of CRM in Indonesian Automotive Industry

JAMS - Journal of Management Studies, Vol. 1, No. 1, November 2012, pp. 128-146 (ISSN # 2302-8122)
Number of pages: 19 Posted: 20 Feb 2013
PT. CIMB Niaga, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 214 (177,584)

Abstract:

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marketing strategy, customer maintenance, customer relationship management, CRM, customer satisfaction, automotive, Indonesia