Ivyanno U. Canny

MHMK - University for Media and Communication, Berlin

M33 Höfe

Mehringdamm 33

Berlin, 10961

Germany

SCHOLARLY PAPERS

3

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Scholarly Papers (3)

1.

The Role of Food Quality, Service Quality, and Physical Environment on Customer Satisfaction and Future Behavioral Intentions in Casual Dining Restaurant

The 7th National Research Management Conference, Sriwijaya University - Palembang, Indonesia (27-28 November 2013).
Number of pages: 10 Posted: 04 Dec 2013
Ivyanno U. Canny
MHMK - University for Media and Communication, Berlin
Downloads 1,298 (16,235)
Citation 1

Abstract:

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food quality, service quality, physical environment, customer satisfaction, future behavioral intentions

2.

An Application of Situational Crisis Communication Theory on Germanwings Flight 9525 Crisis Communication

Number of pages: 18 Posted: 08 Feb 2016
Ivyanno U. Canny
MHMK - University for Media and Communication, Berlin
Downloads 778 (34,205)

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communication, crisis communication, situational crisis communication theory, crisis response strategy

3.

Service Quality, Tourist Satisfaction and Future Behavioral Intentions on Culture Heritage Tourism: An Empirical Study of Domestic Local Tourist at Borobudur Temple

The 3rd International Conference on Business, Economics and Tourism Management, Vol. 50, pp.89-97, 2012
Number of pages: 9 Posted: 18 Apr 2013
Ivyanno U. Canny
MHMK - University for Media and Communication, Berlin
Downloads 627 (45,767)

Abstract:

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domestic local tourist, service quality, SERVQUAL, tourist satisfaction, future behavioral intentions