Giovanni Di Trapani

Istituto di Ricerca su Innovazione e Servizi per lo Sviluppo

CNR - IRISS

via Card. G. Sanfelice, 8

Napoli, Napoli 80133

Italy

http://https://www.iriss.cnr.it/

Pegaso Telematic University

Professor

Piazza Trieste E Trento, 48

Naples, Napoli 80132

Italy

http://https://www.unipegaso.it/

SCHOLARLY PAPERS

1

DOWNLOADS
Rank 42,671

SSRN RANKINGS

Top 42,671

in Total Papers Downloads

1,228

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Ideas:
“  The main scientific interests are related to innovation and the management of services, the role of ICT and smart technologies in the production and distribution of services and innovation for the development of insurance services and risk management. In the last few years I am committed to deepening the economic impact of natural disasters by assuming the application of a NatCat insurance model.  ”

Scholarly Papers (1)

1.

The Customer Satisfaction in the Insurance Industry

Number of pages: 12 Posted: 13 Sep 2012
Antonio Coviello and Giovanni Di Trapani
Italian National Research Council (CNR) - Institute for Service Industry Research (IRAT) and Istituto di Ricerca su Innovazione e Servizi per lo Sviluppo
Downloads 1,228 (19,196)

Abstract:

Loading...

customer satisfaction, insurance, ICT