Antonio Moreno

Harvard University - Technology & Operations Management Unit

SCHOLARLY PAPERS

20

DOWNLOADS
Rank 5,166

SSRN RANKINGS

Top 5,166

in Total Papers Downloads

14,981

SSRN CITATIONS
Rank 5,230

SSRN RANKINGS

Top 5,230

in Total Papers Citations

311

CROSSREF CITATIONS

35

Scholarly Papers (20)

1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 3,214 (7,224)
Citation 96

Abstract:

Loading...

Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 1,925 (16,225)
Citation 63

Abstract:

Loading...

Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

3.

Customer Supercharging in Experience-Centric Channels

Number of pages: 21 Posted: 28 Oct 2018 Last Revised: 31 Jul 2019
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,449 (25,172)
Citation 19

Abstract:

Loading...

Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

4.

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

Number of pages: 27 Posted: 06 Oct 2013 Last Revised: 28 Jun 2016
Itai Gurvich, Martin Lariviere and Antonio Moreno
Northwestern University, Northwestern University - Kellogg School of Management and Harvard University - Technology & Operations Management Unit
Downloads 1,439 (25,437)
Citation 13

Abstract:

Loading...

strategic servers, on-demand economy, independent capacity, distributed systems, service operations, Uber

5.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,389 (26,819)
Citation 73

Abstract:

Loading...

retail operations, inventory availability, empirical operations management, business analytics, online retail

6.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and The University of Texas at Austin - McCombs School of Business
Downloads 828 (55,892)
Citation 27

Abstract:

Loading...

retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

7.

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research (2022).
Number of pages: 35 Posted: 31 Oct 2018 Last Revised: 01 Aug 2022
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Ohio State University (OSU) - Fisher College of Business and Harvard University - Technology & Operations Management Unit
Downloads 695 (70,465)
Citation 9

Abstract:

Loading...

in-process delays, service operations, online retail, website speed, abandonment

8.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Emory University - Goizueta Business School and Harvard University - Technology & Operations Management Unit
Downloads 638 (78,577)
Citation 11

Abstract:

Loading...

Wisdom of crowds, demand forecasting, price forecasting

9.
Downloads 613 (82,538)
Citation 1

Abstract:

Loading...

inventory record inaccuracy, inventory management, retail

10.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 582 (88,208)
Citation 10

Abstract:

Loading...

social media, Facebook, sales forecast, machine learning, random forest

Abstract:

Loading...

Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

12.

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

Number of pages: 33 Posted: 24 Sep 2022 Last Revised: 04 May 2023
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Ohio State University (OSU) - Fisher College of Business and Harvard University - Technology & Operations Management Unit
Downloads 433 (126,325)

Abstract:

Loading...

algorithms, algorithmic curation, online marketplaces, empirical operations, Buybox

13.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University
Downloads 407 (135,619)
Citation 2

Abstract:

Loading...

omnichannel, marketing-operations interface, managerial biases, conjoint analysis

14.

Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets

Harvard Business School Marketing Unit Working Paper No. 19-030, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-030
Number of pages: 49 Posted: 19 Oct 2018
Chaitanya Bandi, Antonio Moreno, Donald Ngwe and Zhiji Xu
Operations Department, Kellogg School of Management, Northwestern University, Harvard University - Technology & Operations Management Unit, Microsoft Corporation and Northwestern University - Kellogg School of Management
Downloads 363 (154,242)
Citation 5

Abstract:

Loading...

cash on delivery; dynamic pricing; emerging markets; online retail; opportunistic returns; payment methods; strategic customer behavior

15.

Strategically Giving Service: The Effect of Real-Time Information on Service Efficiency

Number of pages: 38 Posted: 27 Oct 2018
Nil Karacaoglu, Antonio Moreno and Can Ozkan
Ohio State University (OSU) - Fisher College of Business, Harvard University - Technology & Operations Management Unit and Northwestern University - Kellogg School of Management
Downloads 254 (223,881)
Citation 3

Abstract:

Loading...

strategic servers, on-demand services, competition, real-time information, service efficiency

16.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Gallino, Santiago, and Antonio Moreno. "The value of fit information in online retail: Evidence from a randomized field experiment." Manufacturing & Service Operations Management 20, no. 4 (2018): 767-787.
Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 16 Aug 2022
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 116 (439,888)
Citation 8

Abstract:

Loading...

Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

17.

The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

Number of pages: 42 Posted: 20 Nov 2023
Caleb Kwon, Antonio Moreno and Ananth Raman
Harvard University - Technology & Operations Management Unit, Harvard University - Technology & Operations Management Unit and Harvard University - Technology & Operations Management Unit
Downloads 111 (454,685)

Abstract:

Loading...

18.

Operational Consequences of Customer Interaction Design: Evidence From Last-Mile Delivery Services

Number of pages: 35 Posted: 08 Feb 2023 Last Revised: 17 Sep 2023
Natalie Epstein, Santiago Gallino and Antonio Moreno
Harvard Business School, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 87 (534,955)

Abstract:

Loading...

service operations, last-mile delivery, coordination, interaction design

19.

The Effects of Product Line Breadth: Evidence from the Automotive Industry

Posted: 08 Apr 2013
Antonio Moreno and Christian Terwiesch
Harvard University - Technology & Operations Management Unit and University of Pennsylvania - Operations & Information Management Department

Abstract:

Loading...

empirical operations management, marketing strategy, variety, product line breadth, pricing, automotive industry

20.

Doing Business with Strangers: Reputation in Online Service Marketplaces

Posted: 02 Feb 2013 Last Revised: 14 May 2020
Antonio Moreno and Christian Terwiesch
Harvard University - Technology & Operations Management Unit and University of Pennsylvania - Operations & Information Management Department

Abstract:

Loading...

online service markets, online labor markets, reputation, service procurement, procurement auctions