Neeru Malhotra

Aston University - Aston Business School

Aston Triangle

Birmingham, B47ET

United Kingdom

SCHOLARLY PAPERS

3

DOWNLOADS

387

SSRN CITATIONS

0

CROSSREF CITATIONS

5

Scholarly Papers (3)

1.

Insights into the Indian Call Centre Industry: Can Internal Marketing Help Tackle High Employee Turnover?

Journal of Services Marketing, Vol. 23, No. 5, pp. 351-362.
Number of pages: 12 Posted: 03 Nov 2012
Aston University, Loyola University of Chicago, Aston University - Aston Business School and Clayton State University - University System of Georgia
Downloads 226 (176,185)

Abstract:

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call centres, employees, employee turnover, internal marketing, India, human resource management

2.

Antecedents and Consequences of Service Quality in Consumer Evaluation of Self-Service Internet Technologies

Service Industries Journal, Vol. 28, No. 1, pp. 117-138, January 2008
Number of pages: 23 Posted: 03 Nov 2012
Prem Shamdasani, Avinandan Mukherjee and Neeru Malhotra
National University of Singapore (NUS) - NUS Business School, Clayton State University - University System of Georgia and Aston University - Aston Business School
Downloads 131 (281,015)

Abstract:

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self-service, internet technologies, service quality, antecedents, consequences

3.

Power Perceptions and Modes of Complaining in Higher Education

Service Industries Journal, Vol. 29, No. 11, pp. 1615-1633, 2009
Number of pages: 20 Posted: 03 Nov 2012
Avinandan Mukherjee, Mary Beth Pinto and Neeru Malhotra
Clayton State University - University System of Georgia, Pennsylvania State University and Aston University - Aston Business School
Downloads 30 (593,131)

Abstract:

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power perceptions, complaining behaviour, higher education, canonical correlation