Ken Moon

University of Pennsylvania - The Wharton School

Jon M. Huntsman Hall

3730 Walnut St.

Philadelphia, PA 19104-6365

United States

  • University of Pennsylvania - The Wharton School

SCHOLARLY PAPERS

11

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SSRN CITATIONS
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Top 20,621

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35

CROSSREF CITATIONS

14

Scholarly Papers (11)

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1.

Manufacturing Productivity with Worker Turnover

Number of pages: 69 Posted: 25 Sep 2018 Last Revised: 22 Feb 2023
Ken Moon, Patrick Bergemann, Daniel Brown, Andrew Chen, James Chu, Ellen Eisen, Gregory Fischer, Prashant Kumar Loyalka, Sungmin Rho and Joshua Cohen
University of Pennsylvania - The Wharton School, University of Chicago - Booth School of Business, University of California, Berkeley, Apple Inc., Stanford University, Department of Sociology, Students, University of California, Berkeley, London School of Economics & Political Science (LSE), Stanford University - Freeman Spogli Institute for International Studies, Graduate Institute of International and Development Studies (IHEID) and Apple University
Downloads 806 (47,666)
Citation 5

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Data-driven workforce planning, Empirical operations management, Employee turnover, Experience-Based Equilibrium, Production planning, Productivity, Reinforcement learning, Stochastic optimization, Structural estimation

2.

Does Fake News Create Echo Chambers?

Number of pages: 37 Posted: 29 Jun 2022
Jiding Zhang, Ken Moon and Senthil K. Veeraraghavan
NYU Shanghai, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Operations, Information and Decisions
Downloads 634 (65,533)

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Digital operations, Echo chambers, Marketplace for news, Natural experiment, Platforms, Structural estimation

3.

Growth and Customer Loyalty: Evidence from the App Economy

Stanford University Graduate School of Business Research Paper No. 16-24
Number of pages: 40 Posted: 10 May 2016 Last Revised: 24 Nov 2016
Haim Mendelson and Ken Moon
Stanford University - Stanford Graduate School of Business and University of Pennsylvania - The Wharton School
Downloads 467 (95,666)
Citation 2

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App economy; Customer acquisition; Customer loyalty; Empirical operations management; Service operations; Service Profit Chain

4.

Randomized Markdowns and Online Monitoring

Management Science, Forthcoming
Number of pages: 80 Posted: 03 Apr 2015 Last Revised: 07 Sep 2016
Ken Moon, Kostas Bimpikis and Haim Mendelson
University of Pennsylvania - The Wharton School, Stanford Graduate School of Business and Stanford University - Stanford Graduate School of Business
Downloads 467 (95,666)
Citation 22

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Continuous-time stochastic game, Dynamic consumer behavior, Price commitment, Price discrimination, Revenue Management, Structural estimation

5.

When to Be Agile: Ratings and Version Updates in Mobile Apps

Number of pages: 43 Posted: 06 Nov 2019 Last Revised: 06 Apr 2021
Gad Allon, Georgios Askalidis, Randall Berry, Nicole Immorlica, Ken Moon and Amandeep Singh
University of Pennsylvania - The Wharton School, affiliation not provided to SSRN, Northwestern University, Microsoft Research, University of Pennsylvania - The Wharton School and University of Washington - Michael G. Foster School of Business
Downloads 454 (98,860)
Citation 2

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Agile product development, Empirical operations management, Mobile apps, Online marketplace, Product quality and reviews, Product versioning, Sequential innovation, Structural estimation

6.

Matching in Labor Marketplaces: The Role of Experiential Information

Number of pages: 58 Posted: 27 Mar 2020
Elena Belavina, Karan Girotra, Ken Moon and Jiding Zhang
Cornell SC Johnson College of Business, Cornell Tech, University of Pennsylvania - The Wharton School and NYU Shanghai
Downloads 440 (102,565)
Citation 1

Abstract:

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Choice modeling and estimation, Empirical operations management, Information friction, Market intermediaries, Marketplace design, Matching with costly inspection, Online labor markets

7.

Responsible Sourcing: The First Step Is the Hardest

Number of pages: 37 Posted: 29 Aug 2020 Last Revised: 16 Nov 2021
Pia Ramchandani, Hamsa Bastani and Ken Moon
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 416 (109,523)
Citation 3

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certifications, corporate social responsibility, human rights, labor abuse, sustainable sourcing

8.

Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry

Management Science, Forthcoming.
Number of pages: 72 Posted: 14 Jul 2021 Last Revised: 02 Mar 2023
Jong Myeong Lim, Ken Moon and Sergei Savin
Dartmouth College - Tuck School of Business, University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 363 (127,904)

Abstract:

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structural estimation, performance-based incentives, hospital regulation

9.

The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers

Number of pages: 40 Posted: 28 Apr 2020 Last Revised: 04 Aug 2021
Ken Moon, Prashant Kumar Loyalka, Patrick Bergemann and Joshua Cohen
University of Pennsylvania - The Wharton School, Stanford University - Freeman Spogli Institute for International Studies, University of Chicago - Booth School of Business and Apple University
Downloads 325 (144,129)
Citation 1

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Data-driven workforce planning, Empirical operations management, Employee turnover, People operations, Product quality, Productivity, Quality management, Supply chain management

10.

Managing Market Thickness in Online Business-to-Business Markets

Kelley School of Business Research Paper No. 19-51, Stanford University Graduate School of Business Research Paper No. 3442379
Number of pages: 68 Posted: 25 Aug 2019 Last Revised: 26 Jun 2020
Kostas Bimpikis, Wedad J. Elmaghraby, Ken Moon and Wenchang Zhang
Stanford Graduate School of Business, University of Maryland - Robert H. Smith School of Business, University of Pennsylvania - The Wharton School and Indiana University, Kelley School of Business
Downloads 292 (161,281)
Citation 14

Abstract:

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Online markets; Market clearing; Market thickness, Matching supply with demand; Natural experiment; Structural estimation

11.

Strategic Choices and Routing Within Service Networks: Modeling and Estimation Using Machine Learning

Number of pages: 51 Posted: 16 Apr 2021 Last Revised: 28 Feb 2023
Ken Moon
University of Pennsylvania - The Wharton School
Downloads 194 (239,475)

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Adversarial estimation; Consumer choice; Empirical operations management, Machine learning, Marketplace design, Neural networks, Queueing, Service networks, Structural estimation