Ken Moon

University of Pennsylvania - The Wharton School

Jon M. Huntsman Hall

3730 Walnut St.

Philadelphia, PA 19104-6365

United States

SCHOLARLY PAPERS

14

DOWNLOADS
Rank 12,922

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Top 12,922

in Total Papers Downloads

7,095

SSRN CITATIONS
Rank 16,951

SSRN RANKINGS

Top 16,951

in Total Papers Citations

66

CROSSREF CITATIONS

17

Scholarly Papers (14)

1.

Does Fake News Create Echo Chambers?

Number of pages: 54 Posted: 29 Jun 2022 Last Revised: 30 Oct 2023
Arizona State University (ASU) - Department of Information Systems, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Operations, Information and Decisions
Downloads 1,058 (39,730)

Abstract:

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Digital operations, Echo chambers, Marketplace for news, Natural experiment, Platforms, Structural estimation

2.

Manufacturing Productivity with Worker Turnover

Number of pages: 69 Posted: 25 Sep 2018 Last Revised: 22 Feb 2023
University of Pennsylvania - The Wharton School, University of Chicago - Booth School of Business, University of California, Berkeley, Apple Inc., Stanford University, Department of Sociology, Students, University of California, Berkeley, London School of Economics & Political Science (LSE), Stanford University - Freeman Spogli Institute for International Studies, Graduate Institute of International and Development Studies (IHEID) and Apple University
Downloads 1,014 (42,281)
Citation 5

Abstract:

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Data-driven workforce planning, Empirical operations management, Employee turnover, Experience-Based Equilibrium, Production planning, Productivity, Reinforcement learning, Stochastic optimization, Structural estimation

3.

Responsible Sourcing: The First Step Is the Hardest

Number of pages: 37 Posted: 29 Aug 2020 Last Revised: 16 Nov 2021
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 644 (77,600)
Citation 4

Abstract:

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certifications, corporate social responsibility, human rights, labor abuse, sustainable sourcing

4.

Matching in Labor Marketplaces: The Role of Experiential Information

Number of pages: 47 Posted: 27 Mar 2020 Last Revised: 15 Jun 2023
University of Pennsylvania - The Wharton School, Arizona State University (ASU) - Department of Information Systems, Cornell SC Johnson College of Business and Cornell Tech
Downloads 581 (88,494)
Citation 1

Abstract:

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Choice modeling and estimation, Empirical operations management, Information friction, Market intermediaries, Marketplace design, Matching with costly inspection, Online labor markets

5.

Growth and Customer Loyalty: Evidence from the App Economy

Stanford University Graduate School of Business Research Paper No. 16-24
Number of pages: 40 Posted: 10 May 2016 Last Revised: 24 Nov 2016
Haim Mendelson and Ken Moon
Stanford University - Stanford Graduate School of Business and University of Pennsylvania - The Wharton School
Downloads 513 (103,104)
Citation 2

Abstract:

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App economy; Customer acquisition; Customer loyalty; Empirical operations management; Service operations; Service Profit Chain

6.

When to Be Agile: Ratings and Version Updates in Mobile Apps

Number of pages: 43 Posted: 06 Nov 2019 Last Revised: 06 Apr 2021
University of Pennsylvania - The Wharton School, affiliation not provided to SSRN, Northwestern University, Microsoft Research, University of Pennsylvania - The Wharton School and University of Washington - Michael G. Foster School of Business
Downloads 500 (106,435)
Citation 2

Abstract:

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Agile product development, Empirical operations management, Mobile apps, Online marketplace, Product quality and reviews, Product versioning, Sequential innovation, Structural estimation

7.

Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry

Management Science, Forthcoming.
Number of pages: 72 Posted: 14 Jul 2021 Last Revised: 02 Mar 2023
University of Miami - Department of Management Science, University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 492 (108,491)

Abstract:

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structural estimation, performance-based incentives, hospital regulation

8.

Randomized Markdowns and Online Monitoring

Management Science, Forthcoming
Number of pages: 80 Posted: 03 Apr 2015 Last Revised: 07 Sep 2016
University of Pennsylvania - The Wharton School, Stanford Graduate School of Business and Stanford University - Stanford Graduate School of Business
Downloads 484 (110,616)
Citation 29

Abstract:

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Continuous-time stochastic game, Dynamic consumer behavior, Price commitment, Price discrimination, Revenue Management, Structural estimation

9.

The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers

Number of pages: 40 Posted: 28 Apr 2020 Last Revised: 04 Aug 2021
University of Pennsylvania - The Wharton School, Stanford University - Freeman Spogli Institute for International Studies, University of Chicago - Booth School of Business and Apple University
Downloads 423 (129,633)
Citation 8

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Data-driven workforce planning, Empirical operations management, Employee turnover, People operations, Product quality, Productivity, Quality management, Supply chain management

10.

Measuring Strategic Behavior by Gig Economy Workers: Multihoming and Repositioning

Number of pages: 31 Posted: 25 Apr 2023
Gad Allon, Daniel Chen and Ken Moon
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 380 (146,489)

Abstract:

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Empirical operations, gig economy, behavioral operations, structural estimation, online platforms

11.

Managing Market Thickness in Online Business-to-Business Markets

Kelley School of Business Research Paper No. 19-51, Stanford University Graduate School of Business Research Paper No. 3442379
Number of pages: 68 Posted: 25 Aug 2019 Last Revised: 26 Jun 2020
Stanford Graduate School of Business, University of Maryland - Robert H. Smith School of Business, University of Pennsylvania - The Wharton School and Indiana University, Kelley School of Business
Downloads 346 (162,401)
Citation 23

Abstract:

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Online markets; Market clearing; Market thickness, Matching supply with demand; Natural experiment; Structural estimation

12.

Strategic Path Selection in Service Networks: Leveraging Machine Learning to Estimate Combinatorially Complex Preferences for Consumption and Waiting

Number of pages: 73 Posted: 16 Apr 2021 Last Revised: 28 Feb 2024
Ken Moon
University of Pennsylvania - The Wharton School
Downloads 284 (200,010)

Abstract:

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Adversarial estimation; Consumer choice; Empirical operations management, Machine learning, Marketplace design, Neural networks, Queueing, Service networks, Structural estimation

13.

Managing Multihoming Workers in the Gig Economy

Number of pages: 40 Posted: 16 Jul 2023 Last Revised: 21 Dec 2023
University of Pennsylvania - The Wharton School, Desautels Faculty of Management, McGill University, University of Pennsylvania - The Wharton School and Massachusetts Institute of Technology (MIT) - School of Engineering
Downloads 237 (239,508)
Citation 1

Abstract:

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gig economy, multihoming, structural estimation, applied generative adversarial networks, incentives, empirical operations, behavioral operations

14.

An Empirical Study of Blockchain-Driven Transparency in a Consumer Marketplace

Number of pages: 61 Posted: 25 Sep 2023 Last Revised: 28 Sep 2023
University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business and University of Pennsylvania - The Wharton School
Downloads 139 (382,996)

Abstract:

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blockchain, consumer learning, consumer trust, consumer welfare, empirical operations management, food safety, information asymmetry, online marketplace, social good, structural estimation, supply chain transparency