Ken Moon

University of Pennsylvania - The Wharton School

Jon M. Huntsman Hall

3730 Walnut St.

Philadelphia, PA 19104-6365

United States

SCHOLARLY PAPERS

10

DOWNLOADS
Rank 23,278

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Top 23,278

in Total Papers Downloads

2,727

SSRN CITATIONS
Rank 25,250

SSRN RANKINGS

Top 25,250

in Total Papers Citations

23

CROSSREF CITATIONS

15

Scholarly Papers (10)

1.

Manufacturing Productivity with Worker Turnover

Number of pages: 68 Posted: 25 Sep 2018 Last Revised: 02 Sep 2021
University of Pennsylvania - The Wharton School, University of Chicago - Booth School of Business, University of California, Berkeley, Apple Inc., Stanford University, Department of Sociology, Students, University of California, Berkeley, London School of Economics & Political Science (LSE), Stanford University - Freeman Spogli Institute for International Studies, Graduate Institute of International and Development Studies (IHEID) and Apple University
Downloads 500 (71,607)
Citation 5

Abstract:

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Data-driven workforce planning, Empirical operations management, Employee turnover, Experience-Based Equilibrium, Production planning, Productivity, Stochastic optimization, Structural estimation

2.

Randomized Markdowns and Online Monitoring

Management Science, Forthcoming
Number of pages: 80 Posted: 03 Apr 2015 Last Revised: 07 Sep 2016
University of Pennsylvania - The Wharton School, Stanford Graduate School of Business and Stanford University - Stanford Graduate School of Business
Downloads 436 (84,304)
Citation 22

Abstract:

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Continuous-time stochastic game, Dynamic consumer behavior, Price commitment, Price discrimination, Revenue Management, Structural estimation

3.

Growth and Customer Loyalty: Evidence from the App Economy

Stanford University Graduate School of Business Research Paper No. 16-24
Number of pages: 40 Posted: 10 May 2016 Last Revised: 24 Nov 2016
Haim Mendelson and Ken Moon
Stanford University - Stanford Graduate School of Business and University of Pennsylvania - The Wharton School
Downloads 425 (86,893)
Citation 2

Abstract:

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App economy; Customer acquisition; Customer loyalty; Empirical operations management; Service operations; Service Profit Chain

4.

When to Be Agile: Ratings and Version Updates in Mobile Apps

Number of pages: 43 Posted: 06 Nov 2019 Last Revised: 06 Apr 2021
University of Pennsylvania - The Wharton School, affiliation not provided to SSRN, Northwestern University, Microsoft Research, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 324 (118,143)
Citation 2

Abstract:

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Agile product development, Empirical operations management, Mobile apps, Online marketplace, Product quality and reviews, Product versioning, Sequential innovation, Structural estimation

5.

Matching in Labor Marketplaces: The Role of Experiential Information

Number of pages: 58 Posted: 27 Mar 2020
Cornell SC Johnson College of Business, Cornell Tech, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 246 (157,068)
Citation 1

Abstract:

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Choice modeling and estimation, Empirical operations management, Information friction, Market intermediaries, Marketplace design, Matching with costly inspection, Online labor markets

6.

Responsible Sourcing: The First Step Is the Hardest

Number of pages: 37 Posted: 29 Aug 2020
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 228 (169,683)
Citation 2

Abstract:

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certifications, corporate social responsibility, human rights, labor abuse, sustainable sourcing

7.

Managing Market Thickness in Online Business-to-Business Markets

Kelley School of Business Research Paper No. 19-51, Stanford University Graduate School of Business Research Paper No. 3442379
Number of pages: 68 Posted: 25 Aug 2019 Last Revised: 26 Jun 2020
Stanford Graduate School of Business, University of Maryland - Robert H. Smith School of Business, University of Pennsylvania - The Wharton School and Indiana University, Kelley School of Business
Downloads 212 (181,025)
Citation 8

Abstract:

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Online markets; Market clearing; Market thickness, Matching supply with demand; Natural experiment; Structural estimation

8.

The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers

Number of pages: 40 Posted: 28 Apr 2020 Last Revised: 04 Aug 2021
University of Pennsylvania - The Wharton School, Stanford University - Freeman Spogli Institute for International Studies, University of Chicago - Booth School of Business and Apple University
Downloads 148 (247,477)
Citation 2

Abstract:

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Data-driven workforce planning, Empirical operations management, Employee turnover, People operations, Product quality, Productivity, Quality management, Supply chain management

9.

Strategic Choices and Routing Within Service Networks: Modeling and Estimation Using Machine Learning

Number of pages: 48 Posted: 16 Apr 2021 Last Revised: 08 Sep 2021
Ken Moon
University of Pennsylvania - The Wharton School
Downloads 114 (301,289)

Abstract:

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Adversarial estimation; Consumer choice; Demand estimation; Empirical operations management, Machine learning, Neural networks, Queueing, Service networks, Structural estimation

10.

Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry

Number of pages: 41 Posted: 14 Jul 2021
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 94 (342,695)

Abstract:

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structural estimation, performance-based incentives, hospital regulation