Prem Shamdasani

National University of Singapore (NUS) - NUS Business School

1 Business Link

Singapore, 117592

Singapore

SCHOLARLY PAPERS

2

DOWNLOADS

440

SSRN CITATIONS

1

CROSSREF CITATIONS

3

Scholarly Papers (2)

1.

Determinants of Brand Equity in Business-to-Consumer Services

Number of pages: 4 Posted: 28 Oct 2012
Avinandan Mukherjee, Prem Shamdasani and Yam Limbu
Clayton State University - University System of Georgia, National University of Singapore (NUS) - NUS Business School and Montclair State University
Downloads 309 (134,562)
Citation 1

Abstract:

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services, brand equity

2.

Antecedents and Consequences of Service Quality in Consumer Evaluation of Self-Service Internet Technologies

Service Industries Journal, Vol. 28, No. 1, pp. 117-138, January 2008
Number of pages: 23 Posted: 03 Nov 2012
Prem Shamdasani, Avinandan Mukherjee and Neeru Malhotra
National University of Singapore (NUS) - NUS Business School, Clayton State University - University System of Georgia and Aston University - Aston Business School
Downloads 131 (292,623)

Abstract:

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self-service, internet technologies, service quality, antecedents, consequences