Kalinda Ukanwa

University of Southern California - Marshall School of Business

701 Exposition Blvd, HOH 431

Los Angeles, CA California 90089-1424

United States

SCHOLARLY PAPERS

1

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Ideas:
“  I'm currently working on two connected research areas: 1) algorithmic bias and 2) consumer reputation. The two areas are connected because they both address questions of how beliefs formed about consumers influences decision-making in various settings.  ”

Scholarly Papers (1)

1.

Algorithmic Discrimination in Service

USC Marshall School of Business Research Paper
Number of pages: 69 Posted: 20 Aug 2020 Last Revised: 01 Jun 2021
Kalinda Ukanwa and Roland T. Rust
University of Southern California - Marshall School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 161 (231,384)

Abstract:

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algorithmic bias, discrimination, algorithms, agent-based modeling, word of mouth, service