Hera Oktadiana

Bina Nusantara University (Binus) - Binus Business School

Jl Hang Lekir I no.6

Kebayoran Baru

Jakarta, 12120

Indonesia

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Analysis of Expected and Actual Waiting Time in Fast Food Restaurants

Industial Engineering Letters, Vol. 2, No. 5, 2012
Number of pages: 11 Posted: 03 Dec 2012
Mathias Dharmawirya, Hera Oktadiana and Erwin Adi
Bina Nusantara University (Binus) - Binus Business School, Bina Nusantara University (Binus) - Binus Business School and Bina Nusantara University (Binus) - Binus Business School
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Abstract:

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restaurant, queuing time, queue management, waiting time, customer satisfaction