Faruk Konuk

Sakarya University

Esentepe Campus

Sakarya, 54187

Turkey

SCHOLARLY PAPERS

1

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224

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Scholarly Papers (1)

1.

The Relationship between Service Quality, Economic and Switching Costs in Retail Banking

Business Systems Review, Vol. 2, Issue 1, pp. 1-16, 2013
Number of pages: 16 Posted: 27 Dec 2012 Last Revised: 06 Jan 2013
Faruk Konuk and Filiz Konuk
Sakarya University and Sakarya University
Downloads 224 (135,445)

Abstract:

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Retail Banking, Service Quality, Economic Costs, Switching Costs, Behavioral Intentions