Matthias Muskat

Melbourne Institute of Technology - School of Business

288 La Trobe Street

Melbourne, VIC 3000

Australia

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 38,723

SSRN RANKINGS

Top 38,723

in Total Papers Downloads

1,100

CITATIONS

6

Scholarly Papers (12)

1.

Mixed Methods: Combining Expert Interviews, Cross-Impact Analysis and Scenario Development

The Electronic Journal of Business Research Methods, Volume 10, Issue 1, 2012 (pp 09-21)
Number of pages: 13 Posted: 25 May 2013
Matthias Muskat, Deborah Ann Blackman and Birgit Muskat
Melbourne Institute of Technology - School of Business, University of New South Wales (UNSW) and Deakin Business School
Downloads 720 (34,127)

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research methods, mixed methods, expert interviews, cross-impact analysis, scenario building

2.

Tourismusmarketing im Wandel – Herausforderungen für Familienunternehmen (Tourism Marketing in Transition – Challenges for Family Businesses)

in H. Siller & A. Zehrer (Eds.), Entrepreneurship und Tourismus: Unternehmerisches Denken und Erfolgskonze aus der Praxis (2nd ed.) (pp. 207–218). Vienna, Austria: Linde (2016)
Number of pages: 15 Posted: 21 Nov 2016
Barbara Theiner and Matthias Muskat
Management Center Innsbruck (MCI) and Melbourne Institute of Technology - School of Business
Downloads 103 (258,217)

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3.

Word-of-Mouth Amplified – An Exploration of Hotel Customer Feedback Websites

Bouvain, P., Muskat, M., & Muskat, B. (2011). Word-of-mouth amplified – An exploration of hotel customer feedback websites. Dialogmarketing Perspektiven 2010/2011 (pp. 21–52). Wiesbaden, Germany: Gabler.
Number of pages: 28 Posted: 22 Nov 2016
Petra Bouvain, Matthias Muskat and Birgit Muskat
University of Canberra, Melbourne Institute of Technology - School of Business and Deakin Business School
Downloads 62 (348,763)

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4.

Demographischer Wandel in Freizeit und Arbeit. Eine Analyse mit Expertengesprächen und Szenarien für das Jahr 2020 (Demographic Change in Leisure and Work. An Analysis with Expert Interviews and Scenarios for the Year 2020)

Muskat, M. (2007). Demographic Change in Leisure and Work. An Analysis with Expert Interviews and Scenarios for the year 2020 (original German title: Demographischer Wandel in Freizeit und Arbeit. Eine Analyse mit Expertengesprächen und Szenarien für das Jahr 2020). PhD thesis, University of Paderbo
Number of pages: 233 Posted: 26 Nov 2016
Matthias Muskat
Melbourne Institute of Technology - School of Business
Downloads 44 (406,812)

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5.

Tourism Development in Australia

Muskat, B., & Muskat, M. (2016). Tourism Development in Australia. In H. Siller & A. Zehrer (Eds.), Entrepreneurship und Tourismus: Unternehmerisches Denken und Erfolgskonzepte aus der Praxis (2nd ed.) (pp. 207–218). Vienna, Austria: Linde
Number of pages: 15 Posted: 21 Nov 2016
Birgit Muskat and Matthias Muskat
Deakin Business School and Melbourne Institute of Technology - School of Business
Downloads 42 (414,208)

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6.

Understanding the Cultural Antecedents of Quality Management in Tourism

Muskat, B. Muskat, M., Blackman, D. (2013) "Understanding the Cultural Antecedents of Quality Management in Tourism", Managing Service Quality, Vol. 23 Iss: 2, pp.131-148
Number of pages: 27 Posted: 14 Mar 2013
Birgit Muskat, Matthias Muskat and Deborah Ann Blackman
Deakin Business School, Melbourne Institute of Technology - School of Business and University of New South Wales (UNSW)
Downloads 41 (417,943)

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Culture, Germany, Holistic quality management, Total quality management, Tourism, Tourism organizations

7.

Innovation in Tourism Firms

Zehrer, A., Muskat, B., & Muskat, M. (2016). Innovation in Tourism Firms. In E. Innerhofer & H. Pechlaner (Eds.), Competence-Based Innovation in Hospitality and Tourism (pp. 81–94). Farnham, Surrey, UK: Gower.
Number of pages: 13 Posted: 22 Nov 2016
Anita Zehrer, Birgit Muskat and Matthias Muskat
Management Center Innsbruck (MCI), Deakin Business School and Melbourne Institute of Technology - School of Business
Downloads 32 (455,141)

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8.

Services Research in Tourism: Advocating the Integration of the Supplier Side

Zehrer, A., Muskat, B., & Muskat, M. (2014). Services research in tourism: Advocating the integration of the supplier side. Journal of Vacation Marketing, 20(4): 353–363.
Number of pages: 11 Posted: 26 May 2016 Last Revised: 31 Aug 2017
Anita Zehrer, Birgit Muskat and Matthias Muskat
Management Center Innsbruck (MCI), Deakin Business School and Melbourne Institute of Technology - School of Business
Downloads 21 (512,908)
Citation 1

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Conceptual article, enablers of services in tourism, service design, service quality, supplier perspective, tourism services research

9.

Qualitative Interpretive Mobile Ethnography

Muskat, B., Muskat, M., & Zehrer, A. (2018). Qualitative interpretive mobile ethnography. Anatolia: An International Journal of Tourism and Hospitality Research, 29(1): 98–107. DOI: 10.1080/13032917.2017.1396482
Number of pages: 17 Posted: 29 Nov 2017 Last Revised: 24 May 2018
Birgit Muskat, Matthias Muskat and Anita Zehrer
Deakin Business School, Melbourne Institute of Technology - School of Business and Management Center Innsbruck (MCI)
Downloads 15 (547,805)

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Qualitative Research, Service Design, Mobile Ethnography, Interpretive Research, Validity Criteria

10.

Generation Y: Evaluating Services Experiences Through Mobile Ethnography

Muskat, M., Muskat, B., Zehrer, A. & Johns R. (2013). Generation Y: Evaluating services experiences through mobile ethnography. Tourism Review, 68(3): 55–71. DOI: 10.1108/TR-02-2013-0007.
Number of pages: 35 Posted: 25 Oct 2017
Matthias Muskat, Birgit Muskat, Anita Zehrer and Raechel Johns
Melbourne Institute of Technology - School of Business, Deakin Business School, Management Center Innsbruck (MCI) and Independent
Downloads 14 (553,869)

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Generation Y, mobile ethnography, service experiences, service design, museums

11.

How Do Europeans Travel in Australia? Examining Cultural Convergence in Travel Behaviour

Muskat B, Muskat M & Richardson A. 2014. How do Europeans travel in Australia? Examining cultural convergence in travel behaviour, Journal of Vacation Marketing, 20(1): 55-64.
Number of pages: 11 Posted: 22 Dec 2015 Last Revised: 02 Mar 2019
Birgit Muskat, Matthias Muskat and Alice Richardson
Deakin Business School, Melbourne Institute of Technology - School of Business and University of Canberra
Downloads 6 (604,068)

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Australia, converging cultures, correspondence analysis, European travel behaviour, globalisation

12.

Understanding the Cultural Antecedents of Quality Management in Tourism

Posted: 19 Jan 2013
Birgit Muskat, Deborah Ann Blackman and Matthias Muskat
University of Canberra, University of New South Wales (UNSW) and Melbourne Institute of Technology - School of Business

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