Wael Jabr

Pennsylvania State University

University Park, PA 16802

United States

SCHOLARLY PAPERS

6

DOWNLOADS
Rank 33,759

SSRN RANKINGS

Top 33,759

in Total Papers Downloads

1,529

SSRN CITATIONS
Rank 38,565

SSRN RANKINGS

Top 38,565

in Total Papers Citations

3

CROSSREF CITATIONS

15

Scholarly Papers (6)

1.

Know Yourself and Know Your Enemy: An Analysis of Firm Recommendations and Consumer Reviews in a Competitive Environment

Jabr, Wael and Eric Zheng. "Know Yourself and Know Your Enemy: An Analysis of Firm Recommendations and Consumer Reviews in a Competitive Environment". MIS Quarterly. Accepted July 2013.
Number of pages: 47 Posted: 30 Jul 2013
Wael Jabr and Eric Zheng
Pennsylvania State University and University of Texas at Dallas
Downloads 921 (27,761)
Citation 1

Abstract:

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online review, eWOM, competition, recommendation system, instrument variable

2.

Leveraging Philanthropic Behavior for Customer Support: The Case of User Support Forums

MIS Quarterly, Forthcoming
Number of pages: 51 Posted: 25 Feb 2013
Pennsylvania State University, University of Texas at Dallas - Naveen Jindal School of Management, University of Washington - Michael G. Foster School of Business and University of Texas at Dallas - Naveen Jindal School of Management
Downloads 341 (98,432)
Citation 1

Abstract:

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user support forum, text mining, pro-social behavior, recognition mechanism, feedback

3.

Dynamics of Online Review Text: What Changes and What Matters Over Time

Number of pages: 43 Posted: 25 Jul 2018 Last Revised: 05 Oct 2020
Pennsylvania State University, Georgia State University, Georgia State University and Georgia State University-Robinson College of Business
Downloads 118 (262,694)

Abstract:

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online reviews, stakeholders, content mining

4.

Can 'Top Reviews' Save Online Review Systems? Evidence from Empirical Analyses and a Quasi-Natural Field Experiment on Amazon

Number of pages: 58 Posted: 29 Jun 2018 Last Revised: 04 Sep 2020
Wael Jabr and Mohammad Saifur Rahman
Pennsylvania State University and Purdue University - Krannert School of Management
Downloads 96 (302,594)

Abstract:

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Top Reviews, Signaling Theory, Information Theory, Information Provisioning, Difference-in-difference

5.

The Fate of the App: Economic Implications of Updating under Reputation Resetting

Number of pages: 38 Posted: 24 Jun 2020
Pennsylvania State University, Erasmus University Rotterdam, Rotterdam School of Management, University of Paderborn - Faculty of Business Administration, Economics and Business Computing and Business Information Systems, esp.. Digital Markets
Downloads 38 (479,109)

Abstract:

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Online Reviews, App Store, Update, Reputation Mechanism, Digital Platform

6.

Maximizing Revisiting and Purchasing: A Clickstream-Based Approach to Enhance Individual-Level Customer Conversion

Number of pages: 40 Posted: 15 Sep 2020
Pennsylvania State University, University of Illinois at Urbana-Champaign - Department of Business Administration, Georgia State University and University of Houston - C.T. Bauer College of Business
Downloads 15 (611,244)

Abstract:

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click-stream data, conversion, probabilistic modeling, prescriptive analytics, consideration set, online reviews