Author Page for Robert A. Shumsky

1.

Dynamic Revenue Management in Airline Alliances

Tuck School of Business Working Paper No. 2008-46

Number of pages: 50 Posted: 18 Mar 2008 Last Revised: 15 Apr 2008

Christopher P. Wright, Harry Groenevelt and Robert A. Shumsky

University of Rochester - Simon Business School, Simon Graduate School of Business, University of Rochester and Tuck School of Business at Dartmouth

Downloads 460 (46,087)

Citation 2

Abstract:

2.

Call Center Outsourcing Under Information Asymmetry

Simon School Working Paper No. FR 09-07

Number of pages: 32 Posted: 14 May 2007

Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky

INSEAD - Technology and Operations Management, Yale University School of Management and Tuck School of Business at Dartmouth

Downloads 382 (60,546)

Citation 8

Abstract:

3.

Salesforce Design with Experience-based Learning

Simon School of Business Working Paper No. OP 01-01

Number of pages: 32 Posted: 08 Sep 2001

Sanjog Misra, Edieal J. Pinker and Robert A. Shumsky

University of Chicago - Booth School of Business, Yale University School of Management and Tuck School of Business at Dartmouth

Downloads 323 (72,105)

Abstract:

4.

Staffing and Routing in a Two-Tier Call Center

Simon School Working Paper No. OP 05-01

Number of pages: 25 Posted: 02 Feb 2005

Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky

INSEAD - Technology and Operations Management, Yale University School of Management and Tuck School of Business at Dartmouth

Downloads 248 (95,125)

Citation 3

Abstract:

5.

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Simon School of Business Working Paper No. OP 99-02

Number of pages: 25 Posted: 29 Aug 2000

Robert A. Shumsky

Tuck School of Business at Dartmouth

Downloads 178 (132,843)

Citation 1

Abstract:

6.

Gatekeepers and Referrals in Services

Simon School of Business Working Paper No. OP 01-02

Number of pages: 45 Posted: 14 Mar 2002

Robert A. Shumsky and Edieal J. Pinker

Tuck School of Business at Dartmouth and Yale University School of Management

Downloads 170 (134,246)

Citation 10

Abstract:

7.

Outsourcing a Two-Level Service Process

Simon School Working Paper No. FR 11-23

Number of pages: 42 Posted: 23 Sep 2011

Hsiao-Hui Lee, Edieal J. Pinker and Robert A. Shumsky

Simon Graduate School of Business, University of Rochester, Yale University School of Management and Tuck School of Business at Dartmouth

Downloads 56 (292,897)

Citation 1

Abstract:

8.

Queueing Models of Case Managers

Management Science, Forthcoming, University of Alberta School of Business Research Paper No. 2013-306, Tuck School of Business Working Paper No. 2694799

Posted: 24 Nov 2015 Last Revised: 08 Mar 2016

Fernanda Campello, Armann Ingolfsson and Robert A. Shumsky

University of Alberta - Department of Accounting, Operations & Information Systems, University of Alberta - Department of Accounting, Operations & Information Systems and Tuck School of Business at Dartmouth

Abstract:

9.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005

Posted: 13 Jan 2001 Last Revised: 09 Nov 2013

Serguei Netessine and Robert A. Shumsky

INSEAD and Tuck School of Business at Dartmouth

Abstract:

10.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (388,952)

2

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Simon Business School Working Paper No. OP 99-03

Posted: 13 Oct 2000

Serguei Netessine, Gregory Dobson and Robert A. Shumsky

INSEAD, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

Abstract:

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Operations Research

Posted: 18 Oct 2000

Serguei Netessine, Gregory Dobson and Robert A. Shumsky

INSEAD, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

Abstract:

11.

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Simon School of Business Working Paper OP 98-03

Posted: 12 Jan 1999

Edieal J. Pinker and Robert A. Shumsky

Yale University School of Management and Tuck School of Business at Dartmouth

Robert A. Shumsky

Tuck School of Business at Dartmouth

11

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Scholarly Papers (11)

Dynamic Revenue Management in Airline Alliances

Abstract:

Call Center Outsourcing Under Information Asymmetry

Abstract:

Salesforce Design with Experience-based Learning

Abstract:

Staffing and Routing in a Two-Tier Call Center

Abstract:

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Abstract:

Gatekeepers and Referrals in Services

Abstract:

Outsourcing a Two-Level Service Process

Abstract:

Queueing Models of Case Managers

Abstract:

Revenue Management Games: Horizontal and Vertical Competition

Abstract:

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Abstract:

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Abstract:

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Abstract:

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