Robert A. Shumsky

Dartmouth College - Tuck School of Business

Hanover, NH 03755

United States

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 26,499

SSRN RANKINGS

Top 26,499

in Total Papers Downloads

2,079

SSRN CITATIONS
Rank 23,648

SSRN RANKINGS

Top 23,648

in Total Papers Citations

37

CROSSREF CITATIONS

2

Scholarly Papers (12)

1.

Dynamic Revenue Management in Airline Alliances

Tuck School of Business Working Paper No. 2008-46
Number of pages: 50 Posted: 18 Mar 2008 Last Revised: 15 Apr 2008
Christopher P. Wright, Harry Groenevelt and Robert A. Shumsky
University of Rochester - Simon Business School, Simon Graduate School of Business, University of Rochester and Dartmouth College - Tuck School of Business
Downloads 516 (62,113)
Citation 9

Abstract:

Loading...

revenue management, yield management, airlines, Markov game, alliances

2.

Call Center Outsourcing Under Information Asymmetry

Simon School Working Paper No. FR 09-07
Number of pages: 32 Posted: 14 May 2007
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 403 (83,826)
Citation 12

Abstract:

Loading...

Call Center, Staffing, Outsourcing, Contracts

3.

Salesforce Design with Experience-Based Learning

Number of pages: 32 Posted: 08 Sep 2001
Sanjog Misra, Edieal J. Pinker and Robert A. Shumsky
University of Chicago - Booth School of Business, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 352 (97,947)
Citation 3

Abstract:

Loading...

Salesforce Design, Marketing, Queues, Learning

4.

Staffing and Routing in a Two-Tier Call Center

Number of pages: 25 Posted: 02 Feb 2005
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 290 (121,004)
Citation 1

Abstract:

Loading...

Staffing, Routing, Queues, Call-centers

5.

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Number of pages: 25 Posted: 29 Aug 2000
Robert A. Shumsky
Dartmouth College - Tuck School of Business
Downloads 203 (172,257)
Citation 5

Abstract:

Loading...

6.

Gatekeepers and Referrals in Services

Number of pages: 45 Posted: 14 Mar 2002
Robert A. Shumsky and Edieal J. Pinker
Dartmouth College - Tuck School of Business and Yale School of Management
Downloads 193 (180,431)
Citation 18

Abstract:

Loading...

7.

Outsourcing a Two-Level Service Process

Simon School Working Paper No. FR 11-23
Number of pages: 42 Posted: 23 Sep 2011
Hsiao-Hui Lee, Edieal J. Pinker and Robert A. Shumsky
Simon Graduate School of Business, University of Rochester, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 71 (372,250)
Citation 2

Abstract:

Loading...

Services, Outsourcing, Queueing,Call Centers

8.

Retail Store Customer Flow and COVID-19 Transmission

Number of pages: 24 Posted: 06 Jan 2021
Dartmouth College - Tuck School of Business, Dartmouth College - Tuck School of Business, Department of Epidemiology, Geisel School of Medicine, Department of Epidemiology, Geisel School of Medicine and Department of Epidemiology, Geisel School of Medicine
Downloads 51 (437,936)

Abstract:

Loading...

COVID-19, health care operations, industries: retail, service operations management

9.

Queueing Models of Case Managers

Management Science, Forthcoming, University of Alberta School of Business Research Paper No. 2013-306, Tuck School of Business Working Paper No. 2694799
Posted: 24 Nov 2015 Last Revised: 08 Mar 2016
Fernanda Campello, Armann Ingolfsson and Robert A. Shumsky
University of Alberta - Department of Accounting, Operations & Information Systems, University of Alberta - Department of Accounting, Operations & Information Systems and Dartmouth College - Tuck School of Business

Abstract:

Loading...

10.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
The Wharton School, University of Pennsylvania and Dartmouth College - Tuck School of Business

Abstract:

Loading...

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

Abstract:

Loading...

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

Abstract:

Loading...

12.

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Posted: 12 Jan 1999
Edieal J. Pinker and Robert A. Shumsky
Yale School of Management and Dartmouth College - Tuck School of Business

Abstract:

Loading...