Robert A. Shumsky

Dartmouth College - Tuck School of Business

Hanover, NH 03755

United States

  • Dartmouth College - Tuck School of Business

SCHOLARLY PAPERS

12

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37

CROSSREF CITATIONS

2

Scholarly Papers (12)

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1.

Dynamic Revenue Management in Airline Alliances

Tuck School of Business Working Paper No. 2008-46
Number of pages: 50 Posted: 18 Mar 2008 Last Revised: 15 Apr 2008
Christopher P. Wright, Harry Groenevelt and Robert A. Shumsky
University of Rochester - Simon Business School, Simon Graduate School of Business, University of Rochester and Dartmouth College - Tuck School of Business
Downloads 516 (62,113)
Citation 9

Abstract:

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revenue management, yield management, airlines, Markov game, alliances

2.

Call Center Outsourcing Under Information Asymmetry

Simon School Working Paper No. FR 09-07
Number of pages: 32 Posted: 14 May 2007
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 403 (83,826)
Citation 12

Abstract:

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Call Center, Staffing, Outsourcing, Contracts

3.

Salesforce Design with Experience-Based Learning

Number of pages: 32 Posted: 08 Sep 2001
Sanjog Misra, Edieal J. Pinker and Robert A. Shumsky
University of Chicago - Booth School of Business, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 352 (97,947)
Citation 3

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Salesforce Design, Marketing, Queues, Learning

4.

Staffing and Routing in a Two-Tier Call Center

Number of pages: 25 Posted: 02 Feb 2005
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 290 (121,004)
Citation 1

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Staffing, Routing, Queues, Call-centers

5.

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Number of pages: 25 Posted: 29 Aug 2000
Robert A. Shumsky
Dartmouth College - Tuck School of Business
Downloads 203 (172,257)
Citation 5

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6.

Gatekeepers and Referrals in Services

Number of pages: 45 Posted: 14 Mar 2002
Robert A. Shumsky and Edieal J. Pinker
Dartmouth College - Tuck School of Business and Yale School of Management
Downloads 193 (180,431)
Citation 18

Abstract:

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7.

Outsourcing a Two-Level Service Process

Simon School Working Paper No. FR 11-23
Number of pages: 42 Posted: 23 Sep 2011
Hsiao-Hui Lee, Edieal J. Pinker and Robert A. Shumsky
Simon Graduate School of Business, University of Rochester, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 71 (372,250)
Citation 2

Abstract:

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Services, Outsourcing, Queueing,Call Centers

8.

Retail Store Customer Flow and COVID-19 Transmission

Number of pages: 24 Posted: 06 Jan 2021
Robert A. Shumsky, Laurens Debo, Rebecca Lebeaux, Quang Nguyen and Anne Hoen
Dartmouth College - Tuck School of Business, Dartmouth College - Tuck School of Business, Department of Epidemiology, Geisel School of Medicine, Department of Epidemiology, Geisel School of Medicine and Department of Epidemiology, Geisel School of Medicine
Downloads 51 (437,936)

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COVID-19, health care operations, industries: retail, service operations management

9.

Queueing Models of Case Managers

Management Science, Forthcoming, University of Alberta School of Business Research Paper No. 2013-306, Tuck School of Business Working Paper No. 2694799
Posted: 24 Nov 2015 Last Revised: 08 Mar 2016
Fernanda Campello, Armann Ingolfsson and Robert A. Shumsky
University of Alberta - Department of Accounting, Operations & Information Systems, University of Alberta - Department of Accounting, Operations & Information Systems and Dartmouth College - Tuck School of Business

Abstract:

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10.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
The Wharton School, University of Pennsylvania and Dartmouth College - Tuck School of Business

Abstract:

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11.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (526,142)

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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12.

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Posted: 12 Jan 1999
Edieal J. Pinker and Robert A. Shumsky
Yale School of Management and Dartmouth College - Tuck School of Business

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