Robert A. Shumsky

Tuck School of Business at Dartmouth

Hanover, NH 03755

United States

  • Tuck School of Business at Dartmouth

SCHOLARLY PAPERS

11

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1,985

SSRN CITATIONS

20

CROSSREF CITATIONS

2

Scholarly Papers (11)

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1.

Dynamic Revenue Management in Airline Alliances

Tuck School of Business Working Paper No. 2008-46
Number of pages: 50 Posted: 18 Mar 2008 Last Revised: 15 Apr 2008
Christopher P. Wright, Harry Groenevelt and Robert A. Shumsky
University of Rochester - Simon Business School, Simon Graduate School of Business, University of Rochester and Tuck School of Business at Dartmouth
Downloads 509 (54,600)
Citation 8

Abstract:

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revenue management, yield management, airlines, Markov game, alliances

2.

Call Center Outsourcing Under Information Asymmetry

Simon School Working Paper No. FR 09-07
Number of pages: 32 Posted: 14 May 2007
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale University School of Management and Tuck School of Business at Dartmouth
Downloads 395 (74,425)
Citation 11

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Call Center, Staffing, Outsourcing, Contracts

3.

Salesforce Design with Experience-Based Learning

Simon School of Business Working Paper No. OP 01-01
Number of pages: 32 Posted: 08 Sep 2001
Sanjog Misra, Edieal J. Pinker and Robert A. Shumsky
University of Chicago - Booth School of Business, Yale University School of Management and Tuck School of Business at Dartmouth
Downloads 348 (86,168)
Citation 1

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Salesforce Design, Marketing, Queues, Learning

4.

Staffing and Routing in a Two-Tier Call Center

Simon School Working Paper No. OP 05-01
Number of pages: 25 Posted: 02 Feb 2005
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale University School of Management and Tuck School of Business at Dartmouth
Downloads 279 (109,781)
Citation 1

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Staffing, Routing, Queues, Call-centers

5.

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Simon School of Business Working Paper No. OP 99-02
Number of pages: 25 Posted: 29 Aug 2000
Robert A. Shumsky
Tuck School of Business at Dartmouth
Downloads 196 (155,886)
Citation 2

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6.

Gatekeepers and Referrals in Services

Simon School of Business Working Paper No. OP 01-02
Number of pages: 45 Posted: 14 Mar 2002
Robert A. Shumsky and Edieal J. Pinker
Tuck School of Business at Dartmouth and Yale University School of Management
Downloads 188 (161,895)
Citation 7

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7.

Outsourcing a Two-Level Service Process

Simon School Working Paper No. FR 11-23
Number of pages: 42 Posted: 23 Sep 2011
Hsiao-Hui Lee, Edieal J. Pinker and Robert A. Shumsky
Simon Graduate School of Business, University of Rochester, Yale University School of Management and Tuck School of Business at Dartmouth
Downloads 70 (331,738)

Abstract:

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Services, Outsourcing, Queueing,Call Centers

8.

Queueing Models of Case Managers

Management Science, Forthcoming, University of Alberta School of Business Research Paper No. 2013-306, Tuck School of Business Working Paper No. 2694799
Posted: 24 Nov 2015 Last Revised: 08 Mar 2016
Fernanda Campello, Armann Ingolfsson and Robert A. Shumsky
University of Alberta - Department of Accounting, Operations & Information Systems, University of Alberta - Department of Accounting, Operations & Information Systems and Tuck School of Business at Dartmouth

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9.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
The Wharton School, University of Pennsylvania and Tuck School of Business at Dartmouth

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10.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Simon Business School Working Paper No. OP 99-03
Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Operations Research
Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

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11.

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Simon School of Business Working Paper OP 98-03
Posted: 12 Jan 1999
Edieal J. Pinker and Robert A. Shumsky
Yale University School of Management and Tuck School of Business at Dartmouth

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