Robert A. Shumsky

Dartmouth College - Tuck School of Business

Hanover, NH 03755

United States

  • Dartmouth College - Tuck School of Business

SCHOLARLY PAPERS

14

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SSRN CITATIONS
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38

CROSSREF CITATIONS

4

Scholarly Papers (14)

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1.

Dynamic Revenue Management in Airline Alliances

Tuck School of Business Working Paper No. 2008-46
Number of pages: 50 Posted: 18 Mar 2008 Last Revised: 15 Apr 2008
Christopher P. Wright, Harry Groenevelt and Robert A. Shumsky
University of Rochester - Simon Business School, Simon Graduate School of Business, University of Rochester and Dartmouth College - Tuck School of Business
Downloads 533 (79,887)
Citation 9

Abstract:

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revenue management, yield management, airlines, Markov game, alliances

2.

Call Center Outsourcing Under Information Asymmetry

Simon School Working Paper No. FR 09-07
Number of pages: 32 Posted: 14 May 2007
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 421 (105,987)
Citation 12

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Call Center, Staffing, Outsourcing, Contracts

3.

Salesforce Design with Experience-Based Learning

Number of pages: 32 Posted: 08 Sep 2001
Sanjog Misra, Edieal J. Pinker and Robert A. Shumsky
University of Chicago - Booth School of Business, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 363 (125,521)
Citation 3

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Salesforce Design, Marketing, Queues, Learning

4.

Staffing and Routing in a Two-Tier Call Center

Number of pages: 25 Posted: 02 Feb 2005
Sameer Hasija, Edieal J. Pinker and Robert A. Shumsky
INSEAD - Technology and Operations Management, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 318 (144,769)
Citation 2

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Staffing, Routing, Queues, Call-centers

5.

Approximation and Analysis of a Queueing System with Flexible and Specialized Servers

Number of pages: 25 Posted: 29 Aug 2000
Robert A. Shumsky
Dartmouth College - Tuck School of Business
Downloads 235 (196,839)
Citation 5

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6.

Gatekeepers and Referrals in Services

Number of pages: 45 Posted: 14 Mar 2002
Robert A. Shumsky and Edieal J. Pinker
Dartmouth College - Tuck School of Business and Yale School of Management
Downloads 217 (212,355)
Citation 17

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7.

Retail Store Customer Flow and COVID-19 Transmission

Retail store customer flow and COVID-19 transmission Robert A. Shumsky, Laurens Debo, Rebecca M. Lebeaux, Quang P. Nguyen, Anne G. Hoen Proceedings of the National Academy of Sciences Mar 2021, 118 (11) e2019225118; DOI: 10.1073/pnas.2019225118, Tuck School of Business Working Paper No. 3689364
Number of pages: 24 Posted: 06 Jan 2021 Last Revised: 27 May 2021
Robert A. Shumsky, Laurens Debo, Rebecca Lebeaux, Quang Nguyen and Anne Hoen
Dartmouth College - Tuck School of Business, Dartmouth College - Tuck School of Business, Department of Epidemiology, Geisel School of Medicine, Department of Epidemiology, Geisel School of Medicine and Department of Epidemiology, Geisel School of Medicine
Downloads 114 (360,632)
Citation 2

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COVID-19, health care operations, industries: retail, service operations management

8.

Allocating COVID-19 Vaccines: Save One for the Second Dose?

Tuck School of Business Working Paper No. 3816200
Number of pages: 33 Posted: 09 Apr 2021 Last Revised: 16 Aug 2021
Robert A. Shumsky, James Smith, Anne Hoen and Michael Gilbert
Dartmouth College - Tuck School of Business, Dartmouth College, Department of Epidemiology, Geisel School of Medicine and Catholic Medical Center
Downloads 111 (367,426)
Citation 1

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Vaccination; Dynamic Programming; Policies; Inventory; Stochastic Models

9.

Outsourcing a Two-Level Service Process

Simon School Working Paper No. FR 11-23
Number of pages: 42 Posted: 23 Sep 2011
Hsiao-Hui Lee, Edieal J. Pinker and Robert A. Shumsky
Simon Graduate School of Business, University of Rochester, Yale School of Management and Dartmouth College - Tuck School of Business
Downloads 82 (446,839)
Citation 5

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Services, Outsourcing, Queueing,Call Centers

10.

Wait Time Information Design

Number of pages: 74 Posted: 30 Dec 2022
Laurens Debo, Robert A. Shumsky, Sina Ansari, Seyed Iravani and Zhonghao Liu
Dartmouth College - Tuck School of Business, Dartmouth College - Tuck School of Business, DePaul University - Kellstadt Graduate School of Business, Northwestern University - Department of Industrial Engineering and Management Sciences and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 37 (644,378)

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delay information, loss aversion, customer satisfaction, forecasting

11.

Queueing Models of Case Managers

Management Science, Forthcoming, University of Alberta School of Business Research Paper No. 2013-306, Tuck School of Business Working Paper No. 2694799
Posted: 24 Nov 2015 Last Revised: 08 Mar 2016
Fernanda Campello, Armann Ingolfsson and Robert A. Shumsky
University of Alberta - Department of Accounting, Operations & Information Systems, University of Alberta - Department of Accounting, Operations & Information Systems and Dartmouth College - Tuck School of Business

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12.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
University of Pennsylvania - The Wharton School and Dartmouth College - Tuck School of Business

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13.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (683,085)

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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14.

The Efficiency-Quality Tradeoff of Cross-Trained Workers

Posted: 12 Jan 1999
Edieal J. Pinker and Robert A. Shumsky
Yale School of Management and Dartmouth College - Tuck School of Business

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