Han Zhang

Georgia Institute of Technology - Scheller College of Business

Associate Professor

800 West Peachtree St.

Atlanta, GA 30308

United States

  • Georgia Institute of Technology - Scheller College of Business

SCHOLARLY PAPERS

14

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7,256

SSRN CITATIONS
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SSRN RANKINGS

Top 11,757

in Total Papers Citations

117

CROSSREF CITATIONS

22

Scholarly Papers (14)

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1.

Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews

MIS Quarterly, Vol. 38, No. 2, pp. 539-560, 2014
Number of pages: 22 Posted: 12 May 2013 Last Revised: 28 Oct 2015
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 1,852 (17,914)
Citation 13

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discrete emotions, anxiety, anger, seller reviews, review helpfulness, online word-of-mouth, electronic commerce, consumer decision-making

2.

Anger in Consumer Reviews: Unhelpful but Persuasive?

MIS Quarterly, Forthcoming, Georgia Tech Scheller College of Business Research Paper No. 3588859
Number of pages: 74 Posted: 28 May 2020
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 1,112 (38,267)
Citation 11

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anger, online reviews, review helpfulness, consumer attitudes, online word-of-mouth, discrete emotions, emotions as social information

3.

When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth

Information Systems Research, Vol. 27, No. 1, pp. 131-144, 2016
Number of pages: 15 Posted: 06 Nov 2015 Last Revised: 23 Mar 2016
Dezhi Yin, Sabyasachi Mitra and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 972 (46,346)
Citation 22

Abstract:

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positive-negative asymmetry, negativity effect, positivity effect, confirmation bias, online word-of-mouth, product review, review rating, review helpfulness

4.

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Forthcoming, Information Systems Research.
Number of pages: 37 Posted: 12 Oct 2022
Elizabeth Han, Dezhi Yin and Han Zhang
McGill University, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 838 (56,948)

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emotional artificial intelligence, conversation agent, chatbot , customer service, emotional contagion, expectation-disconfirmation, relationship norm orientation

5.

Social Influence, Competition, and Free Riding: Examining Seller Interactions within an Online Social Network

Forthcoming at MIS Quarterly , Georgia Tech Scheller College of Business Research Paper No. 3981875
Number of pages: 33 Posted: 04 Feb 2022
He Huang, Yan Huang, Zhijun Yan and Han Zhang
China University of Geosciences, Beijing, Carnegie Mellon University - David A. Tepper School of Business, Beijing Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 571 (93,283)
Citation 1

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social network, connected sellers, seller interaction, social influence, seller competition, free riding

6.

Motivating User-Generated Content: Unintended Consequences of Incentive Thresholds

Management Information Systems Quarterly, Forthcoming , Georgia Tech Scheller College of Business Research Paper No. 4443477
Number of pages: 29 Posted: 17 May 2023
Liuyi He, Jifeng Luo, Yisong Tang, Zhiyan Wu and Han Zhang
Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management, Shanghai Jiao Tong University - Antai College of Economics and Management, Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management, Shanghai University of International Business and Economics and Georgia Institute of Technology - Scheller College of Business
Downloads 523 (104,511)
Citation 3

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Monetary reward, incentive thresholds, unintended consequences, online aesthetic medicine community, user-generated content, natural experiment

7.

Information Technology, Cross-Channel Capabilities, and Managerial Actions: Evidence from the Apparel Industry

Journal of the Association for Information Systems, Forthcoming, Georgia Tech Scheller College of Business Research Paper No. 2016-056
Number of pages: 39 Posted: 09 Oct 2016
Jifeng Luo, Ming Fan and Han Zhang
Shanghai Jiao Tong University - Antai College of Economics and Management, University of Washington - Michael G. Foster School of Business and Georgia Institute of Technology - Scheller College of Business
Downloads 506 (108,379)
Citation 3

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Cross Channel Capabilities, IT Applications, IT Business Value, Managerial Actions, Omnichannel Retailing

8.

Positive or Negative Reviews? Consumers’ Selective Exposure in Seeking and Evaluating Online Reviews

Journal of the Association for Information Systems, Forthcoming , Georgia Tech Scheller College of Business Research Paper No. 4443681
Number of pages: 43 Posted: 17 May 2023
Zhanfei Lei, Dezhi Yin and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 302 (193,913)
Citation 2

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9.

Focus Within or On Others: The Impact of Reviewers’ Attentional Focus on Review Helpfulness

Information Systems Research, Forthcoming
Number of pages: 52 Posted: 18 Feb 2021
Zhanfei Lei, Dezhi Yin and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 211 (276,258)
Citation 10

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attentional focus, review two-sidedness, perceived review helpfulness, empathic concern, persuasion motives, online reviews, online word-of-mouth

10.

Keep Your Cool or Let it Out: Nonlinear Effects of Expressed Arousal on Perceptions of Consumer Reviews

Journal of Marketing Research, Vol. 54, No. 3, pp. 447-463, 2017, Georgia Tech Scheller College of Business Research Paper No. 2016-057
Number of pages: 17 Posted: 17 Oct 2016 Last Revised: 27 May 2017
Dezhi Yin, Samuel Bond and Han Zhang
University of South Florida, Georgia Institute of Technology and Georgia Institute of Technology - Scheller College of Business
Downloads 147 (379,167)
Citation 7

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Word-of-mouth, Arousal, Emotion, Helpfulness, Consumer reviews

11.

More than Words in Medical Question-and-Answer Sites: A Content-Context Congruence Perspective

Information Systems Research, Forthcoming, Georgia Tech Scheller College of Business Research Paper No. 3588773
Number of pages: 49 Posted: 28 May 2020
Chih-Hung Peng, Dezhi Yin and Han Zhang
National Chengchi University (NCCU) - College of Commerce, University of South Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 112 (467,263)

Abstract:

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medical Q&A, answer helpfulness, user-generated content, content-context congruence, fit, concreteness, emotional intensity, construal level

12.

Swayed by the Reviews: Disentangling the Effects of Average Ratings and Individual Reviews in Online Word-of-Mouth

Production and Operations Management, Forthcoming. , Georgia Tech Scheller College of Business Research Paper No. 4054080
Number of pages: 39 Posted: 14 Apr 2022
Zhanfei Lei, Dezhi Yin, Sabyasachi Mitra and Han Zhang
University of Massachusetts Amherst - Isenberg School of Management, University of South Florida, University of Florida and Georgia Institute of Technology - Scheller College of Business
Downloads 84 (565,746)
Citation 2

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average ratings; individual reviews; information accessibility; consumer decision-making; online word-of-mouth

13.

The Impact of Geographic and Social Proximity on Physicians: Evidence from the Adoption of an Online Health Community

Information Systems Research, Georgia Tech Scheller College of Business Research Paper No. 4840777
Number of pages: 37 Posted: 28 May 2024
Panpan Wang, Liuyi He, Jifeng Luo, Zhiyan Wu and Han Zhang
Zhejiang University of Finance and Economics, Hunan University, Shanghai Jiao Tong University - Antai College of Economics and Management, Shanghai University of International Business and Economics and Georgia Institute of Technology - Scheller College of Business
Downloads 26 (922,332)

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online health community, social influence, geographic proximity, social proximity, adoption, local competition

14.

Boost or Beggar Thy Neighbors? The Spillover Effect of a No-tipping Policy on Rivals’ Online Reputation

Posted: 08 May 2024
Naveen Kumar, Xiahua Wei and Han Zhang
University of Oklahoma, University of Washington, Bothell School of Business and Georgia Institute of Technology - Scheller College of Business

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No-Tipping, Service Operations, Spillover Effects, Customer Sentiment, Expectation Disconfirmation