Abdul Ahmad Rozali

Universiti Teknologi MARA (UiTM)

40450 Shah Alam

Johor

Dungun, Selangor 23000

Malaysia

SCHOLARLY PAPERS

6

DOWNLOADS
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Top 34,406

in Total Papers Downloads

1,268

CITATIONS

5

Scholarly Papers (6)

1.

Employees Dissastification and Turnover Crises: A Study of Hotel Industry, Malaysia

Number of pages: 11 Posted: 16 Mar 2015 Last Revised: 19 Mar 2015
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM Pulau Pinang, UiTM Pulau Pinang and Universiti Teknologi MARA (UiTM)
Downloads 719 (33,932)
Citation 4

Abstract:

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Employee Satisfaction, Turnover Crises, Hotel Industry

2.

The Influence of Customer Satisfaction Towards Positive Word-of-Mouth in Hospitality Industry

Number of pages: 11 Posted: 11 Jan 2016 Last Revised: 12 Jan 2016
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM P.Pinang, UiTM P.Pinang and UiTM P.Pinang
Downloads 242 (124,610)

Abstract:

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Customer satisfaction, word of mouth, hospitality industry, loyalty

3.

Customers Complaint Behavior Toward Restaurant Services

Number of pages: 16 Posted: 09 Sep 2014
Noorliza Zainol, Abdul Ahmad Rozali, Mohamad Razali and Khairul Rezo
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM Pulau Pinang and UiTM Pulau Pinang
Downloads 131 (215,268)

Abstract:

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Complaint Behavior, restaurant service, customer attitudes

4.

Identifying Factors Affecting Employees Mobility in Restaurants Industry: Focus on Staff Gender

Number of pages: 6 Posted: 11 Aug 2015
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM Pulau Pinang, UiTM Pulau Pinang and UiTM Pulau Pinang
Downloads 91 (278,164)
Citation 1

Abstract:

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Employees mobility, restaurant, gender

5.

Employees Mobility in Restaurants Industry: Emphasis on Gender in P. Pinang, Malaysia

Number of pages: 8 Posted: 06 Jun 2016
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM Pulau Pinang, UiTM Pulau Pinang and UiTM P.Pinang
Downloads 45 (400,381)

Abstract:

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Employees Mobility, Restaurant, Gender, and Satisfaction

6.

Service Delay of Cook to Order Food: Assessing Customer Attitudes, Reactions and Implication to Gerai Choices and Intention to Re-Patronize

Asia Europe Journal, Forthcoming, Asia Pacific Journal of Management, Forthcoming
Number of pages: 8 Posted: 31 Jul 2013
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM Pulau Pinang, UiTM Pulau Pinang and UiTM Pulau Pinang
Downloads 40 (418,779)

Abstract:

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service delay, restaurant, cook to order food