Julie Ward

Hewlett-Packard Enterprise - Hewlett-Packard Company

United States

SCHOLARLY PAPERS

2

DOWNLOADS

246

SSRN CITATIONS

1

CROSSREF CITATIONS

1

Scholarly Papers (2)

1.

No Claim? Your Gain: Design of Residual Value Extended Warranties Under Risk Aversion and Strategic Claim Behavior

Manufacturing & Service Operations Management (Forthcoming)
Number of pages: 37 Posted: 24 Apr 2014 Last Revised: 11 Aug 2014
Columbia University, Johns Hopkins University - Carey Business School, University of Toronto - Rotman School of Management, Hewlett-Packard Enterprise - Hewlett-Packard Company and Hewlett-Packard Enterprise - Hewlett-Packard Company
Downloads 172 (177,899)
Citation 2

Abstract:

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Residual Value Warranty; Risk Aversion; Strategic Claim Behavior; Market Segmentation

2.

Flexible-Duration Extended Warranties with Dynamic Reliability Learning

Production and Operations Management, 23 (4) 645 - 659, Rotman School of Management Working Paper No. 2312746
Number of pages: 32 Posted: 24 Aug 2013 Last Revised: 01 Oct 2014
Columbia University, Johns Hopkins University - Carey Business School, Hewlett-Packard Enterprise - Hewlett-Packard Company, University of Toronto - Rotman School of Management and Hewlett-Packard Enterprise - Hewlett-Packard Company
Downloads 74 (326,372)

Abstract:

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post-sales service, flexible warranty, reliability learning, threshold policy