Galit Yom-Tov

Technion-Israel Institute of Technology

Technion City

Haifa 32000, Haifa 32000

Israel

  • Technion-Israel Institute of Technology

SCHOLARLY PAPERS

3

DOWNLOADS

346

SSRN CITATIONS

0

CROSSREF CITATIONS

1

Scholarly Papers (3)

Actions:
Email selected abstracts
1.

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes

USC Marshall School of Business Research Paper Sponsored by iORB, No. Forthcoming
Number of pages: 61 Posted: 10 Apr 2021 Last Revised: 27 Jul 2023
Andrew Daw, Antonio Castellanos, Galit Yom-Tov, Jamol Pender and Leor Gruendlinger
University of Southern California - Marshall School of Business, Technion-Israel Institute of Technology, Technion-Israel Institute of Technology, Cornell University - School of Operations Research and Industrial Engineering and affiliation not provided to SSRN
Downloads 149 (334,010)
Citation 5

Abstract:

Loading...

Service interaction, contact centers, co-production, behavior, Hawkes process cluster

2.

Slowdown Services: Staffing Service Systems with Load-Dependent Service Rate

Operations Research, vol. 63, No. 2, pp. 305-324, 2013
Number of pages: 39 Posted: 29 Aug 2013 Last Revised: 29 Aug 2018
Jing Dong, Pnina Feldman and Galit Yom-Tov
Columbia University - Columbia Business School, Decision Risk and Operations, Questrom School of Business, Boston University and Technion-Israel Institute of Technology
Downloads 109 (422,946)
Citation 2

Abstract:

Loading...

Service systems, Halfin-Whitt regime, QED, Erlang-A model, State dependent queues, Load dependent queues, Bi-stability

3.

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

Number of pages: 48 Posted: 24 Mar 2022 Last Revised: 13 Oct 2023
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit Yom-Tov and Nadir Arber
Renmin University of China - School of Business, University of Toronto - Rotman School of Management, Technion - Israel Institute of Technology, City University of Hong Kong, Technion-Israel Institute of Technology and affiliation not provided to SSRN
Downloads 88 (488,030)

Abstract:

Loading...

Service analytics, information technology, wait time management, open shop, priority policy