Jordan Tong

Wisconsin School of Business

975 University Avenue

Madison, WI 53706

United States

SCHOLARLY PAPERS

14

DOWNLOADS
Rank 37,069

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Top 37,069

in Total Papers Downloads

1,702

SSRN CITATIONS
Rank 47,730

SSRN RANKINGS

Top 47,730

in Total Papers Citations

11

CROSSREF CITATIONS

3

Scholarly Papers (14)

1.

Modeling Payment Timing in Multiechelon Inventory Systems with Applications to Supply Chain Coordination

Number of pages: 41 Posted: 16 May 2015 Last Revised: 24 Feb 2020
Wisconsin School of Business, Wisconsin School of Business and Duke University - Fuqua School of Business
Downloads 295 (134,510)
Citation 4

Abstract:

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supply chain management, multiechelon inventory, contracts, supply chain coordination, inventory costs

2.

How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing

Number of pages: 43 Posted: 08 Dec 2017 Last Revised: 25 Feb 2020
Gregory DeCroix, Xiaoyang Long and Jordan Tong
Wisconsin School of Business, University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 252 (158,082)

Abstract:

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service quality, customer choice dynamics, stochastic models, customer learning, behavioral operations, dynamic pricing

3.

Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism

Tuck School of Business Working Paper No. 3003413
Number of pages: 23 Posted: 20 Jul 2017 Last Revised: 04 Dec 2017
Wisconsin School of Business, Tuck School of Business at Dartmouth and University of Wisconsin - Madison
Downloads 223 (177,764)
Citation 4

Abstract:

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overoptimism, overconfidence, sampling, judgment, cognitive bias

4.

Eliciting Human Judgment for Prediction Algorithms

Management Science, Forthcoming
Number of pages: 35 Posted: 15 Jun 2020 Last Revised: 21 Aug 2020
Rouba Ibrahim, Song-Hee Kim and Jordan Tong
University College London, Seoul National University - Business School and Wisconsin School of Business
Downloads 184 (211,930)
Citation 3

Abstract:

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laboratory experiments, behavioral operations, random error, elicitation, forecasting, prediction, discretion, expert input, private information, judgment, aggregation

5.

A Behavioral Remedy for the Censorship Bias

Tuck School of Business Working Paper No. 2729614
Number of pages: 40 Posted: 10 Feb 2016 Last Revised: 14 Sep 2017
Wisconsin School of Business, Tuck School of Business at Dartmouth and Duke University - Fuqua School of Business
Downloads 152 (249,197)

Abstract:

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debias, censored demand, forecasting, newsvendor, nudge, inventory management, behavioral operations, nudge, choice architecture, behavioral economics

6.

Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization

Management Science, Forthcoming
Number of pages: 42 Posted: 09 Aug 2018 Last Revised: 27 Aug 2019
Song-Hee Kim, Jordan Tong and Carol Peden
Seoul National University - Business School, Wisconsin School of Business and University of Southern California - Keck School of Medicine
Downloads 147 (255,999)
Citation 3

Abstract:

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healthcare operations, behavioral operations, admission control, laboratory experiments, cognitive judgment bias, nudge, random error, information frictions

7.

From Noise to Bias: Overconfidence in New Product Forecasting

Number of pages: 31 Posted: 02 Sep 2020 Last Revised: 31 Mar 2021
Daniel Feiler and Jordan Tong
Tuck School of Business at Dartmouth and Wisconsin School of Business
Downloads 131 (280,018)
Citation 1

Abstract:

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behavioral operations, new product development, laboratory experiments, random error, decision bias, overconfidence, choice, forecast

8.

Behavioral Inventory Management

Number of pages: 34 Posted: 18 May 2021 Last Revised: 27 Dec 2021
Andrew M. Davis and Jordan Tong
Samuel Curtis Johnson Graduate School of Management, Cornell University and Wisconsin School of Business
Downloads 99 (340,965)
Citation 1

Abstract:

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9.

Does Algorithm Aversion Exist in the Field? An Empirical Analysis of Algorithm Use Determinants in Diabetes Self-Management

Number of pages: 41 Posted: 25 Aug 2021 Last Revised: 28 Sep 2021
Wilson Lin, Song-Hee Kim and Jordan Tong
University of Southern California - Marshall School of Business, Seoul National University - Business School and Wisconsin School of Business
Downloads 93 (354,860)

Abstract:

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healthcare operations, behavioral operations, algorithm aversion, Type 1 Diabetes, precision medicine

10.

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap

Number of pages: 42 Posted: 13 Feb 2018 Last Revised: 03 Feb 2019
Robert Batt and Jordan Tong
Wisconsin School of Business and Wisconsin School of Business
Downloads 78 (394,611)
Citation 1

Abstract:

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Behavioral Operations, Service Operations, Experiments, Empirical Research, Cognitive Judgment Bias, Inspection Paradox

11.

Admission Control Bias and Path-Dependent Feedback Under Diagnosis Uncertainty

Number of pages: 35 Posted: 21 Apr 2021
Song-Hee Kim and Jordan Tong
Seoul National University - Business School and Wisconsin School of Business
Downloads 48 (500,787)

Abstract:

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healthcare operations, behavioral operations, laboratory experiments, admission control, diagnostic uncertainty, system neglect, base rate neglect, feedback

12.

A Behavioral Model of Forecasting: Naive Statistics on Mental Samples

Forthcoming in Management Science, DOI.org/10.1287/mnsc.2016.2537
Posted: 29 Sep 2015 Last Revised: 03 Nov 2016
Jordan Tong and Daniel Feiler
Wisconsin School of Business and Tuck School of Business at Dartmouth

Abstract:

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behavioral operations, bounded rationality, forecasting, representativeness, optimizer’s curse, overconfidence, law of small numbers, newsvendor, inventory, queuing, judgment and decision-making

13.

Supply Chain Planning for Random Demand Surges: Reactive Capacity and Safety Stock

Manufacturing and Service Operations Management, 2016 (18)4 509-524
Posted: 25 Jun 2015 Last Revised: 03 Nov 2016
Google Inc., Duke University - Fuqua School of Business and Wisconsin School of Business

Abstract:

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supply chain risk management, inventory planning, demand surges, Markov modulated demand, reactive capacity, safety stock, stochastic comparison

14.

Building Supply Chain Resilience through Virtual Stockpile Pooling

Production and Operations Management 2016, 25(10) 1745–1762
Posted: 16 May 2015 Last Revised: 03 Nov 2016
University of Chinese Academy of Sciences, Duke University - Fuqua School of Business and Wisconsin School of Business

Abstract:

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Supply chain risk management, inventory management, inventory pooling, transshipment