Jordan Tong

Wisconsin School of Business

975 University Avenue

Madison, WI 53706

United States

SCHOLARLY PAPERS

17

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SSRN CITATIONS
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SSRN RANKINGS

Top 20,200

in Total Papers Citations

64

CROSSREF CITATIONS

1

Scholarly Papers (17)

1.

A Replication Study of Operations Management Experiments in Management Science

Management Science 69(9):4977-4991.
Number of pages: 51 Posted: 17 Jun 2022 Last Revised: 09 Nov 2023
Samuel Curtis Johnson Graduate School of Management, Cornell University, Darla Moore School of Business, University of South Carolina, University of Texas at Dallas, University of Texas at Dallas, University of Michigan Stephen M. Ross School of Business, University of Michigan, Stephen M. Ross School of Business, University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 443 (122,912)
Citation 5

Abstract:

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Replication, Operations Management, Experiments, Management Science Replication Project

2.

What Drives Algorithm Use? An Empirical Analysis of Algorithm Use in Type 1 Diabetes Self-Management

Number of pages: 42 Posted: 25 Aug 2021 Last Revised: 26 Oct 2023
Wilson Lin, Song-Hee Kim and Jordan Tong
Santa Clara University, Seoul National University - Business School and Wisconsin School of Business
Downloads 426 (128,675)
Citation 2

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healthcare management, behavioral operations, empirical research, algorithm aversion, Type 1 Diabetes

3.

Behavioral Inventory Management

Number of pages: 34 Posted: 18 May 2021 Last Revised: 27 Dec 2021
Andrew M. Davis and Jordan Tong
Samuel Curtis Johnson Graduate School of Management, Cornell University and Wisconsin School of Business
Downloads 423 (129,689)
Citation 2

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4.

Improving Human-Algorithm Collaboration: Causes and Mitigation of Over- and Under-Adherence

Number of pages: 89 Posted: 21 Dec 2022 Last Revised: 11 Mar 2024
Maya Balakrishnan, Kris Ferreira and Jordan Tong
Harvard Business School, Harvard Business School and Wisconsin School of Business
Downloads 407 (135,580)
Citation 1

Abstract:

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human-algorithm interaction, forecasting, behavioral operations, cognitive bias, algorithm transparency, wisdom of crowds, advice taking

5.

How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing

Number of pages: 43 Posted: 08 Dec 2017 Last Revised: 25 Feb 2020
Gregory DeCroix, Xiaoyang Long and Jordan Tong
Wisconsin School of Business, University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 385 (144,885)

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service quality, customer choice dynamics, stochastic models, customer learning, behavioral operations, dynamic pricing

6.

Modeling Payment Timing in Multiechelon Inventory Systems with Applications to Supply Chain Coordination

Number of pages: 41 Posted: 16 May 2015 Last Revised: 24 Feb 2020
Wisconsin School of Business, Wisconsin School of Business and Duke University - Fuqua School of Business
Downloads 320 (176,602)
Citation 9

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supply chain management, multiechelon inventory, contracts, supply chain coordination, inventory costs

7.

Eliciting Human Judgment for Prediction Algorithms

Management Science, Forthcoming
Number of pages: 35 Posted: 15 Jun 2020 Last Revised: 21 Aug 2020
Rouba Ibrahim, Song-Hee Kim and Jordan Tong
University College London, Seoul National University - Business School and Wisconsin School of Business
Downloads 248 (229,280)
Citation 18

Abstract:

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laboratory experiments, behavioral operations, random error, elicitation, forecasting, prediction, discretion, expert input, private information, judgment, aggregation

8.

Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism

Tuck School of Business Working Paper No. 3003413
Number of pages: 23 Posted: 20 Jul 2017 Last Revised: 04 Dec 2017
Wisconsin School of Business, Tuck School of Business at Dartmouth and University of Wisconsin - Madison
Downloads 241 (235,675)
Citation 5

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overoptimism, overconfidence, sampling, judgment, cognitive bias

9.

From Noise to Bias: Overconfidence in New Product Forecasting

Number of pages: 31 Posted: 02 Sep 2020 Last Revised: 31 Mar 2021
Daniel Feiler and Jordan Tong
Tuck School of Business at Dartmouth and Wisconsin School of Business
Downloads 235 (241,525)
Citation 6

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behavioral operations, new product development, laboratory experiments, random error, decision bias, overconfidence, choice, forecast

10.

Admission Control Bias and Path-Dependent Feedback Under Diagnosis Uncertainty

Forthcoming in Manufacturing & Service Operations Management
Number of pages: 46 Posted: 21 Apr 2021 Last Revised: 11 Jul 2023
Song-Hee Kim and Jordan Tong
Seoul National University - Business School and Wisconsin School of Business
Downloads 203 (277,007)

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healthcare operations, behavioral operations, laboratory experiments, admission control, diagnostic uncertainty, system neglect, base-rate neglect, feedback

11.

Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization

Management Science, Forthcoming
Number of pages: 42 Posted: 09 Aug 2018 Last Revised: 27 Aug 2019
Song-Hee Kim, Jordan Tong and Carol Peden
Seoul National University - Business School, Wisconsin School of Business and University of Southern California - Keck School of Medicine
Downloads 192 (291,402)
Citation 11

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healthcare operations, behavioral operations, admission control, laboratory experiments, cognitive judgment bias, nudge, random error, information frictions

12.

A Behavioral Remedy for the Censorship Bias

Tuck School of Business Working Paper No. 2729614
Number of pages: 40 Posted: 10 Feb 2016 Last Revised: 14 Sep 2017
Wisconsin School of Business, Tuck School of Business at Dartmouth and Duke University - Fuqua School of Business
Downloads 177 (313,159)
Citation 1

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debias, censored demand, forecasting, newsvendor, nudge, inventory management, behavioral operations, nudge, choice architecture, behavioral economics

13.

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap

Number of pages: 42 Posted: 13 Feb 2018 Last Revised: 03 Feb 2019
Robert Batt and Jordan Tong
Wisconsin School of Business and Wisconsin School of Business
Downloads 105 (473,093)
Citation 1

Abstract:

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Behavioral Operations, Service Operations, Experiments, Empirical Research, Cognitive Judgment Bias, Inspection Paradox

14.

When Should Doctors and Patients Use Shared Decision-Making Under Bounded Rationality?

Number of pages: 51 Posted: 02 Nov 2023
University College London - UCL School of Management, University College London, Seoul National University - Business School and Wisconsin School of Business
Downloads 102 (482,840)

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shared decision-making, behavioral operations, coproduction in healthcare, bounded rationality, overconfidence and underconfidence

15.

A Behavioral Model of Forecasting: Naive Statistics on Mental Samples

Forthcoming in Management Science, DOI.org/10.1287/mnsc.2016.2537
Posted: 29 Sep 2015 Last Revised: 03 Nov 2016
Jordan Tong and Daniel Feiler
Wisconsin School of Business and Tuck School of Business at Dartmouth

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behavioral operations, bounded rationality, forecasting, representativeness, optimizer’s curse, overconfidence, law of small numbers, newsvendor, inventory, queuing, judgment and decision-making

16.

Supply Chain Planning for Random Demand Surges: Reactive Capacity and Safety Stock

Manufacturing and Service Operations Management, 2016 (18)4 509-524
Posted: 25 Jun 2015 Last Revised: 03 Nov 2016
Google Inc., Duke University - Fuqua School of Business and Wisconsin School of Business

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supply chain risk management, inventory planning, demand surges, Markov modulated demand, reactive capacity, safety stock, stochastic comparison

17.

Building Supply Chain Resilience through Virtual Stockpile Pooling

Production and Operations Management 2016, 25(10) 1745–1762
Posted: 16 May 2015 Last Revised: 03 Nov 2016
University of Chinese Academy of Sciences, Duke University - Fuqua School of Business and Wisconsin School of Business

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Supply chain risk management, inventory management, inventory pooling, transshipment