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Carmelo Mercado-Idoeta

Universidad Rey Juan Carlos

Calle Tulipán, s/n

Madrid, Móstoles 28230

Spain

  • Universidad Rey Juan Carlos

SCHOLARLY PAPERS

2

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249

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Scholarly Papers (2)

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1.

Customer Satisfaction, Loyalty, and Commitment in Online Markets

ESIC Market Vol.44 Issue 2
Number of pages: 20 Posted: 18 Sep 2013
Alberto Prado Román, Alicia Blanco González and Carmelo Mercado-Idoeta
Universidad Rey Juan Carlos, Universidad Rey Juan Carlos and Universidad Rey Juan Carlos
Downloads 147 (502,974)

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commitment, loyalty, service, satisfaction, tourism

2.

Quality Assurance and Satisfaction with Their Results: An Application to the Implementation of EN 9100 Standard in the Spanish Aerospace Sector

ESIC Market 147 Vol. 45 Issue 1
Number of pages: 22 Posted: 12 Jun 2014
Carlos Del Castillo Peces, Carmelo Mercado-Idoeta and Camilo Prado Román
Universidad Rey Juan Carlos, Universidad Rey Juan Carlos and Universidad Rey Juan Carlos
Downloads 102 (679,608)

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Quality management. Quality assurance standards. EN 9100 and ISO 9000 Standards. Spanish aerospace industry.