Xuan Li

PetroChina Pipeline Company

Langfang City, Hebei 065000

China

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The Beautiful, the Cheerful and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction

Psychology & Marketing, 30 (3), 211-226, 2013
Number of pages: 16 Posted: 29 Sep 2013
Monash University, Peking University, University of Adelaide - Business School and PetroChina Pipeline Company
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Abstract:

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Employee Physical Attractiveness, Employee Displayed Emotion, Employee Helpfulness, Customer Satisfaction