Dennis Zhang

Washington University in St. Louis - John M. Olin Business School

Assistant Professor of Operations & Manufacturing Management

One Brookings Drive

Campus Box 1133

St. Louis, MO 63130-4899

United States

SCHOLARLY PAPERS

19

DOWNLOADS
Rank 5,528

SSRN RANKINGS

Top 5,528

in Total Papers Downloads

7,728

SSRN CITATIONS
Rank 11,218

SSRN RANKINGS

Top 11,218

in Total Papers Citations

21

CROSSREF CITATIONS

61

Ideas:
“  Platform Operations, Field Experiment, Empirical Operations, Healthcare.  ”

Scholarly Papers (19)

1.

Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb

Number of pages: 38 Posted: 09 Jan 2017 Last Revised: 11 Nov 2018
Ruomeng Cui, Jun Li and Dennis Zhang
Goizueta Business School, Emory University, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 1,534 (11,331)
Citation 21

Abstract:

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Discrimination, Field Experiment, Information Sharing, Service Operations, Sharing Economy

2.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 1,274 (15,141)
Citation 21

Abstract:

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Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

3.

How Do Price Promotions Affect Customer Behavior on Retailing Platforms? Evidence from a Large Randomized Experiment on Alibaba

Number of pages: 34 Posted: 01 Sep 2017 Last Revised: 31 Mar 2019
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 808 (29,633)
Citation 7

Abstract:

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dynamic pricing, price promotions, platform operations, retail operations, field experiment, empirical OM

4.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 535 (51,363)
Citation 10

Abstract:

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

5.

Can Deep Reinforcement Learning Improve Inventory Management? Performance on Dual Sourcing, Lost Sales and Multi-Echelon Problems

Number of pages: 26 Posted: 03 Jan 2019 Last Revised: 30 Jul 2019
KU Leuven, Faculty of Business and Economics (FEB), Students, Vlerick Leuven Gent Management School, Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 505 (55,560)
Citation 3

Abstract:

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artificial intelligence, deep reinforcement learning, inventory control, dual sourcing, lost sales, multi-echelon

6.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, The University of Hong Kong - Faculty of Business and Economics, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 435 (66,315)

Abstract:

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Health care, Game theory, Public Policy

7.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Goizueta Business School, Emory University, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 417 (69,755)
Citation 8

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

8.

Customer Choice Models versus Machine Learning: Finding Optimal Product Displays on Alibaba

Number of pages: 50 Posted: 26 Aug 2018 Last Revised: 02 May 2019
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 409 (72,757)
Citation 9

Abstract:

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Choice Models, Product Assortment, Machine Learning, Field Experiment, Retail Operations

9.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 395 (74,449)
Citation 11

Abstract:

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Social Network, Service Operations, Learning

10.

The Value of Pop-up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba

Number of pages: 23 Posted: 05 Mar 2018 Last Revised: 01 May 2019
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 321 (94,979)
Citation 3

Abstract:

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platform operations, randomized field experiment, pop-up stores, internet of things

11.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Dennis Zhang, Gad Allon and Jan A. Van Mieghem
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 300 (101,572)
Citation 4

Abstract:

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

12.

Information Sharing on Retail Platforms

Number of pages: 53 Posted: 23 Oct 2018 Last Revised: 20 May 2019
Zekun Liu, Dennis Zhang and Fuqiang Zhang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 183 (165,963)
Citation 1

Abstract:

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information sharing; retail platform; pricing mechanism; platform operations

13.

Click-Based MNL: Algorithmic Frameworks for Modeling Click Data in Assortment Optimization

Number of pages: 69 Posted: 17 Mar 2019 Last Revised: 03 Jun 2019
Ali Aouad, Jacob Feldman, Danny Segev and Dennis Zhang
London Business School, Washington University in St. Louis - John M. Olin Business School, University of Haifa - Department of Statistics and Washington University in St. Louis - John M. Olin Business School
Downloads 132 (223,681)
Citation 1

Abstract:

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Choice Models, Retailing Platforms, Assortment Optimization, Approximation Schemes, E-Commerce

14.

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay

Number of pages: 41 Posted: 27 Feb 2018 Last Revised: 23 Feb 2019
Lamar Pierce, Laura W. Wang and Dennis Zhang
Washington University, Saint Louis - John M. Olin School of Business, University of Illinois at Urbana-Champaign and Washington University in St. Louis - John M. Olin Business School
Downloads 112 (246,841)

Abstract:

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Productivity, Bargaining, Gender, Negotiation, Equity, Fairness, Compensation

15.

How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?

Number of pages: 45 Posted: 25 Jan 2018 Last Revised: 04 Sep 2019
Zhenling Jiang, Dennis Zhang and Tat Chan
Georgia State University - Department of Marketing, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 85 (296,365)

Abstract:

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Consumer Financial Decision Making, Bonus, Auto Loan Demand, Delinquency Risk

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Time, Empirical Newsvendor, Structural Estimation, Airline Operations

17.

Financing Small and Medium-Size Enterprises via Retail Platforms

Number of pages: 50 Posted: 23 Oct 2018 Last Revised: 10 May 2019
Lingxiu Dong, Long Ren and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, University of International Business and Economics (UIBE) and Washington University in St. Louis - John M. Olin Business School
Downloads 75 (319,304)
Citation 1

Abstract:

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Operations-Finance Interface, Platform-Based Financing, Platform Operations, Retail Platform

18.

Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations

Number of pages: 31 Posted: 12 Apr 2019 Last Revised: 25 Apr 2019
Imperial College Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Northwestern University - Kellogg School of Management
Downloads 71 (329,257)
Citation 1

Abstract:

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Warehouse Operations, Behavioral Operations, Field Experiment, Retailing

19.

Prosocial Goal Pursuit in Crowdfunding: Evidence from Kickstarter.com

Journal of Marketing Research, Forthcoming
Number of pages: 51 Posted: 19 Apr 2017 Last Revised: 02 Apr 2019
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 58 (365,395)
Citation 1

Abstract:

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Goal, Prosocial Motivation, Decision Making, Crowdfunding