Dennis Zhang

Washington University in St. Louis - John M. Olin Business School

Assistant Professor of Operations & Manufacturing Management

One Brookings Drive

Campus Box 1133

St. Louis, MO 63130-4899

United States

  • Washington University in St. Louis - John M. Olin Business School

SCHOLARLY PAPERS

35

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29,561

SSRN CITATIONS
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Top 4,817

in Total Papers Citations

275

CROSSREF CITATIONS

74

Ideas:
“  Platform Operations, Field Experiment, Empirical Operations, Healthcare.  ”

  • Washington University in St. Louis - John M. Olin Business School

Scholarly Papers (35)

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1.

Can Deep Reinforcement Learning Improve Inventory Management? Performance on Dual Sourcing, Lost Sales and Multi-Echelon Problems

Manufacturing & Service Operations Management
Number of pages: 35 Posted: 03 Jan 2019 Last Revised: 16 Nov 2021
Joren Gijsbrechts, Robert N. Boute, Jan A. Van Mieghem and Dennis Zhang
ESADE Business School, KU Leuven - Faculty of Business and Economics (FEB), Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 3,605 (5,533)
Citation 10

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artificial intelligence, deep reinforcement learning, inventory control, dual sourcing, lost sales, multi-echelon

2.

Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb

Management Science
Number of pages: 38 Posted: 09 Jan 2017 Last Revised: 04 Dec 2020
Ruomeng Cui, Jun Li and Dennis Zhang
Emory University - Goizueta Business School, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 2,441 (10,208)
Citation 59

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Discrimination, Field Experiment, Information Sharing, Service Operations, Sharing Economy

3.

Customer Choice Models versus Machine Learning: Finding Optimal Product Displays on Alibaba

Number of pages: 50 Posted: 26 Aug 2018 Last Revised: 02 May 2019
Jacob Feldman, Dennis Zhang, Xiaofei Liu and Nannan Zhang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 2,278 (11,447)
Citation 11

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Choice Models, Product Assortment, Machine Learning, Field Experiment, Retail Operations

4.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 1,860 (15,790)
Citation 62

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Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

5.

The Long-term and Spillover Effects of Price Promotions on Retailing Platforms: Evidence from a Large Randomized Experiment on Alibaba

Number of pages: 34 Posted: 01 Sep 2017 Last Revised: 02 Feb 2020
Dennis Zhang, Hengchen Dai, Lingxiu Dong, Fangfang Qi, Nannan Zhang, Xiaofei Liu, Zhongyi Liu and Jiang Yang
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,479 (22,478)
Citation 28

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dynamic pricing, price promotions, platform operations, retail operations, field experiment, empirical OM

6.

The Impact of COVID-19 Pandemic on the Behavior of Online Gig Workers

NYU Stern School of Business
Number of pages: 55 Posted: 06 Aug 2020 Last Revised: 23 Mar 2022
Xinyu Cao, Dennis Zhang and Lei Huang
Department of Marketing, CUHK Business School, Washington University in St. Louis - John M. Olin Business School and Massachusetts Institute of Technology (MIT)
Downloads 1,323 (26,488)
Citation 7

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Gig Economy, Platform Operations, Worker Behavior, COVID-19 Pandemic

7.

NetEase Cloud Music Data

Number of pages: 14 Posted: 27 Apr 2020 Last Revised: 23 Jun 2020
Dennis Zhang, Ming Hu, Xiaofei Liu, Yuxiang Wu and Yong Li
Washington University in St. Louis - John M. Olin Business School, University of Toronto - Rotman School of Management, affiliation not provided to SSRN, NetEase Cloud Music, Inc. and affiliation not provided to SSRN
Downloads 1,220 (29,842)

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Data Competition, Platform Operations, Revenue Management

8.

Applied Machine Learning in Operations Management

Number of pages: 34 Posted: 02 Dec 2020 Last Revised: 02 Jan 2021
Hamsa Bastani, Dennis Zhang and Heng Zhang
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Supply Chain Management Department - W.P.Carey School of Business
Downloads 1,219 (29,886)

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Machine Learning, Supervised Learning, Unsupervised Learning, Reinforcement Learning, Operations Management, Data Analytics, Healthcare, Revenue Management, Supply Chain Management

9.

Cold Start to Improve Market Thickness on Online Advertising Platforms: Data-Driven Algorithms and Field Experiments

Number of pages: 71 Posted: 19 Nov 2020 Last Revised: 10 Dec 2021
Zikun Ye, Dennis Zhang, Heng Zhang, Renyu (Philip) Zhang, Xin Chen and Zhiwei Xu
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, Georgia Institute of Technology - H. Milton Stewart School of Industrial and Systems Engineering and affiliation not provided to SSRN
Downloads 1,158 (32,255)
Citation 1

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Cold Start Problem, Online Advertising, Contextual Bandit, Two-Sided Field Experiment

10.

The Click-Based MNL Model: A Novel Framework for Modeling Click Data in Assortment Optimization

Number of pages: 74 Posted: 17 Mar 2019 Last Revised: 01 Feb 2021
Ali Aouad, Jacob Feldman, Danny Segev and Dennis Zhang
London Business School, Washington University in St. Louis - John M. Olin Business School, Tel Aviv University - School of Mathematical Sciences and Washington University in St. Louis - John M. Olin Business School
Downloads 964 (41,797)
Citation 16

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Choice Models, Retailing Platforms, Assortment Optimization, Approximation Schemes, E-Commerce

11.

The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments

Number of pages: 48 Posted: 02 Apr 2020 Last Revised: 25 Jun 2023
Bing Bai, Hengchen Dai, Dennis Zhang, Fuqiang Zhang and Haoyuan Hu
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Alibaba Group
Downloads 959 (42,141)
Citation 10

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Behavioral Operations, Field Experiment, Productivity, Fairness, Artificial Intelligence

12.

Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations

Number of pages: 41 Posted: 12 Apr 2019 Last Revised: 14 Jul 2020
Jiankun Sun, Dennis Zhang, Haoyuan Hu and Jan A. Van Mieghem
Imperial College London - Imperial College Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Northwestern University - Kellogg School of Management
Downloads 842 (50,385)
Citation 5

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Warehouse Operations, Behavioral Operations, Field Experiment, Retailing

13.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Emory University - Goizueta Business School, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 814 (52,793)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

14.

The Choice Overload Effect in Online Retailing Platforms

Number of pages: 43 Posted: 09 Aug 2021 Last Revised: 23 Feb 2023
Xiaoyang Long, Jiankun Sun, Hengchen Dai, Dennis Zhang, Jianfeng Zhang, Yujie Chen, Haoyuan Hu and Binqiang Zhao
University of Wisconsin - Madison - School of Business, Imperial College London - Imperial College Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 807 (53,390)

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choice overload, retail operations, field experiment, platform operations, search cost

15.

The Impact of Social Nudges on User-Generated Content for Social Network Platforms

Number of pages: 76 Posted: 05 Jun 2020 Last Revised: 26 Jan 2023
Zhiyu Zeng, Hengchen Dai, Dennis Zhang, Heng Zhang, Renyu (Philip) Zhang, Zhiwei Xu and Zuo-Jun Max Shen
Tsinghua University - Department of Industrial Engineering, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 804 (53,645)
Citation 6

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Content Production, Platform Operations, Social Network, Field Experiment, Information-Based Intervention

16.

The Value of Pop-up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba

Number of pages: 23 Posted: 05 Mar 2018 Last Revised: 01 May 2019
Dennis Zhang, Hengchen Dai, Lingxiu Dong, Qian Wu, Lifan Guo and Xiaofei Liu
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 773 (56,574)
Citation 18

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platform operations, randomized field experiment, pop-up stores, internet of things

17.

A High-Dimensional Choice Model for Online Retailing

Number of pages: 45 Posted: 17 Sep 2020 Last Revised: 06 Nov 2023
Zhaohui (Zoey) Jiang, Jun Li and Dennis Zhang
Carnegie Mellon University - David A. Tepper School of Business, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 656 (70,096)
Citation 1

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choice model, machine learning, retail management, high-dimensional, click-stream data

18.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Dennis Zhang, Itai Gurvich, Jan A. Van Mieghem, Eric Park, Robert Young and Mark Williams
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, Wake Forest University, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 575 (82,631)
Citation 1

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Health care, Game theory, Public Policy

19.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 556 (86,223)
Citation 10

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social media, Facebook, sales forecast, machine learning, random forest

20.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Dennis Zhang, Gad Allon and Jan A. Van Mieghem
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 478 (103,807)
Citation 12

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

21.

The Value of Logistic Flexibility in E-commerce

Number of pages: 34 Posted: 22 Sep 2022 Last Revised: 16 Jan 2023
Bing Bai, Tat Chan, Dennis Zhang, Fuqiang Zhang, Yujie Chen and Haoyuan Hu
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 473 (105,100)

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Online Retailing, Logistics Operations, Empirical Operations, Structural Estimation

22.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 468 (106,395)
Citation 15

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Social Network, Service Operations, Learning

23.

Deep Learning Based Causal Inference for Large-Scale Combinatorial Experiments: Theory and Empirical Evidence

Number of pages: 63 Posted: 14 Mar 2023 Last Revised: 11 Apr 2023
Zikun Ye, Zhiqi Zhang, Dennis Zhang, Heng Zhang and Renyu (Philip) Zhang
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business and The Chinese University of Hong Kong
Downloads 415 (122,523)

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Deep Learning, Double Machine Learning, Causal Inference, Field Experiments, Experimentation on Online Platforms

24.

The Value of Customer-Related Information on Service Platforms: Evidence From a Large Field Experiment

Number of pages: 44 Posted: 02 Mar 2020 Last Revised: 25 Oct 2022
Zhiyu Zeng, Nicholas Clyde, Hengchen Dai, Dennis Zhang, Zhiwei Xu and Zuo-Jun Max Shen
Tsinghua University - Department of Industrial Engineering, Washington University in Saint Louis, John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 409 (124,620)

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Platform Operations, Service Operations, Operational Transparency, Field Experiment

25.

Financing Small and Medium-Size Enterprises via Retail Platforms

Number of pages: 50 Posted: 23 Oct 2018 Last Revised: 10 May 2019
Lingxiu Dong, Long Ren and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, University of International Business and Economics (UIBE) and Washington University in St. Louis - John M. Olin Business School
Downloads 407 (125,309)
Citation 17

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Operations-Finance Interface, Platform-Based Financing, Platform Operations, Retail Platform

26.

Information Sharing on Retail Platforms

Number of pages: 40 Posted: 23 Oct 2018 Last Revised: 01 Mar 2023
Zekun Liu, Dennis Zhang and Fuqiang Zhang
New York University (NYU) - Leonard N. Stern School of Business, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 393 (130,424)
Citation 2

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information sharing; retail platform; pricing mechanism; platform operations

27.

Is Transparency Enough? The Effect of Historical Pay Information on Negotiations

Number of pages: 70 Posted: 24 Mar 2021 Last Revised: 04 Jul 2023
Xiaoyang Long, Hengchen Dai and Dennis Zhang
University of Wisconsin - Madison - School of Business, University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 354 (146,503)

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Reference Points, Transparency, Negotiation, Pay Inequality, Online Labor Platform

28.

The Effects of Diversity in Algorithmic Recommendations on Digital Content Consumption: A Field Experiment

Number of pages: 61 Posted: 25 Feb 2023 Last Revised: 14 Nov 2023
Guangying Chen, Tat Chan, Dennis Zhang, Senmao Liu and Yuxiang Wu
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, NetEase Cloud Music, Inc. and NetEase Cloud Music, Inc.
Downloads 346 (150,588)

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Recommender Systems, Filter Bubble, Social Media Platforms, Recommendation Diversification, Field Experiment

29.

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay

Number of pages: 41 Posted: 27 Feb 2018 Last Revised: 23 Feb 2019
Lamar Pierce, Laura W. Wang and Dennis Zhang
Washington University, Saint Louis - John M. Olin School of Business, University of Illinois at Urbana-Champaign and Washington University in St. Louis - John M. Olin Business School
Downloads 322 (162,179)
Citation 5

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Productivity, Bargaining, Gender, Negotiation, Equity, Fairness, Compensation

30.

The Impact of Forced Intervention on AI Adoption

Number of pages: 39 Posted: 16 Sep 2020 Last Revised: 10 Nov 2020
Xinyu Cao and Dennis Zhang
Department of Marketing, CUHK Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 307 (170,520)

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Forced Intervention, Post-Intervention Effect, Artificial Intelligence, Field Experiment, Salesforce Management

31.

Prosocial Goal Pursuit in Crowdfunding: Evidence from Kickstarter.com

Journal of Marketing Research, Forthcoming
Number of pages: 51 Posted: 19 Apr 2017 Last Revised: 16 Mar 2020
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 278 (188,941)
Citation 9

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Goal, Prosocial Motivation, Decision Making, Crowdfunding

32.

Machine Learning and Prediction Errors in Causal Inference

Number of pages: 40 Posted: 25 Jun 2023
Gad Allon, Daniel Chen, Zhenling Jiang and Dennis Zhang
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 221 (236,686)

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Empirical Methods, Machine Learning and Data-Driven Analytics, Causal Inference

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Time, Empirical Newsvendor, Structural Estimation, Airline Operations

34.

How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?

forthcoming, Journal of Marketing Research
Number of pages: 45 Posted: 25 Jan 2018 Last Revised: 30 Jun 2021
Zhenling Jiang, Dennis Zhang and Tat Chan
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 96 (462,657)

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Consumer Financial Decision Making, Bonus, Auto Loan Demand, Delinquency Risk

35.

Using Algorithmic Scores to Measure the Impacts of Targeting Promotional Messages

Number of pages: 29 Posted: 19 Dec 2022
Annie Shi, Dennis Zhang, Tat Chan, Haoyuan Hu and Binqiang Zhao
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 93 (472,273)

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