Dennis Zhang

Washington University in St. Louis - John M. Olin Business School

Assistant Professor of Operations & Manufacturing Management

One Brookings Drive

Campus Box 1133

St. Louis, MO 63130-4899

United States

SCHOLARLY PAPERS

35

DOWNLOADS
Rank 1,765

SSRN RANKINGS

Top 1,765

in Total Papers Downloads

29,561

SSRN CITATIONS
Rank 4,817

SSRN RANKINGS

Top 4,817

in Total Papers Citations

275

CROSSREF CITATIONS

74

Ideas:
“  Platform Operations, Field Experiment, Empirical Operations, Healthcare.  ”

Scholarly Papers (35)

1.

Can Deep Reinforcement Learning Improve Inventory Management? Performance on Dual Sourcing, Lost Sales and Multi-Echelon Problems

Manufacturing & Service Operations Management
Number of pages: 35 Posted: 03 Jan 2019 Last Revised: 16 Nov 2021
ESADE Business School, KU Leuven - Faculty of Business and Economics (FEB), Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 3,605 (5,533)
Citation 10

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artificial intelligence, deep reinforcement learning, inventory control, dual sourcing, lost sales, multi-echelon

2.

Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb

Management Science
Number of pages: 38 Posted: 09 Jan 2017 Last Revised: 04 Dec 2020
Ruomeng Cui, Jun Li and Dennis Zhang
Emory University - Goizueta Business School, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 2,441 (10,208)
Citation 59

Abstract:

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Discrimination, Field Experiment, Information Sharing, Service Operations, Sharing Economy

3.

Customer Choice Models versus Machine Learning: Finding Optimal Product Displays on Alibaba

Number of pages: 50 Posted: 26 Aug 2018 Last Revised: 02 May 2019
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 2,278 (11,447)
Citation 11

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Choice Models, Product Assortment, Machine Learning, Field Experiment, Retail Operations

4.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 1,860 (15,790)
Citation 62

Abstract:

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Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

5.

The Long-term and Spillover Effects of Price Promotions on Retailing Platforms: Evidence from a Large Randomized Experiment on Alibaba

Number of pages: 34 Posted: 01 Sep 2017 Last Revised: 02 Feb 2020
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,479 (22,478)
Citation 28

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dynamic pricing, price promotions, platform operations, retail operations, field experiment, empirical OM

6.

The Impact of COVID-19 Pandemic on the Behavior of Online Gig Workers

NYU Stern School of Business
Number of pages: 55 Posted: 06 Aug 2020 Last Revised: 23 Mar 2022
Xinyu Cao, Dennis Zhang and Lei Huang
Department of Marketing, CUHK Business School, Washington University in St. Louis - John M. Olin Business School and Massachusetts Institute of Technology (MIT)
Downloads 1,323 (26,488)
Citation 7

Abstract:

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Gig Economy, Platform Operations, Worker Behavior, COVID-19 Pandemic

7.

NetEase Cloud Music Data

Number of pages: 14 Posted: 27 Apr 2020 Last Revised: 23 Jun 2020
Dennis Zhang, Ming Hu, Xiaofei Liu, Yuxiang Wu and Yong Li
Washington University in St. Louis - John M. Olin Business School, University of Toronto - Rotman School of Management, affiliation not provided to SSRN, NetEase Cloud Music, Inc. and affiliation not provided to SSRN
Downloads 1,220 (29,842)

Abstract:

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Data Competition, Platform Operations, Revenue Management

8.

Applied Machine Learning in Operations Management

Number of pages: 34 Posted: 02 Dec 2020 Last Revised: 02 Jan 2021
Hamsa Bastani, Dennis Zhang and Heng Zhang
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Supply Chain Management Department - W.P.Carey School of Business
Downloads 1,219 (29,886)

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Machine Learning, Supervised Learning, Unsupervised Learning, Reinforcement Learning, Operations Management, Data Analytics, Healthcare, Revenue Management, Supply Chain Management

9.

Cold Start to Improve Market Thickness on Online Advertising Platforms: Data-Driven Algorithms and Field Experiments

Number of pages: 71 Posted: 19 Nov 2020 Last Revised: 10 Dec 2021
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, Georgia Institute of Technology - H. Milton Stewart School of Industrial and Systems Engineering and affiliation not provided to SSRN
Downloads 1,158 (32,255)
Citation 1

Abstract:

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Cold Start Problem, Online Advertising, Contextual Bandit, Two-Sided Field Experiment

10.

The Click-Based MNL Model: A Novel Framework for Modeling Click Data in Assortment Optimization

Number of pages: 74 Posted: 17 Mar 2019 Last Revised: 01 Feb 2021
Ali Aouad, Jacob Feldman, Danny Segev and Dennis Zhang
London Business School, Washington University in St. Louis - John M. Olin Business School, Tel Aviv University - School of Mathematical Sciences and Washington University in St. Louis - John M. Olin Business School
Downloads 964 (41,797)
Citation 16

Abstract:

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Choice Models, Retailing Platforms, Assortment Optimization, Approximation Schemes, E-Commerce

11.

The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments

Number of pages: 48 Posted: 02 Apr 2020 Last Revised: 25 Jun 2023
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Alibaba Group
Downloads 959 (42,141)
Citation 10

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Behavioral Operations, Field Experiment, Productivity, Fairness, Artificial Intelligence

12.

Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations

Number of pages: 41 Posted: 12 Apr 2019 Last Revised: 14 Jul 2020
Imperial College London - Imperial College Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Northwestern University - Kellogg School of Management
Downloads 842 (50,385)
Citation 5

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Warehouse Operations, Behavioral Operations, Field Experiment, Retailing

13.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Emory University - Goizueta Business School, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 814 (52,793)
Citation 23

Abstract:

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

14.

The Choice Overload Effect in Online Retailing Platforms

Number of pages: 43 Posted: 09 Aug 2021 Last Revised: 23 Feb 2023
University of Wisconsin - Madison - School of Business, Imperial College London - Imperial College Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 807 (53,390)

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choice overload, retail operations, field experiment, platform operations, search cost

15.

The Impact of Social Nudges on User-Generated Content for Social Network Platforms

Number of pages: 76 Posted: 05 Jun 2020 Last Revised: 26 Jan 2023
Tsinghua University - Department of Industrial Engineering, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 804 (53,645)
Citation 6

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Content Production, Platform Operations, Social Network, Field Experiment, Information-Based Intervention

16.

The Value of Pop-up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba

Number of pages: 23 Posted: 05 Mar 2018 Last Revised: 01 May 2019
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 773 (56,574)
Citation 18

Abstract:

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platform operations, randomized field experiment, pop-up stores, internet of things

17.

A High-Dimensional Choice Model for Online Retailing

Number of pages: 45 Posted: 17 Sep 2020 Last Revised: 06 Nov 2023
Zhaohui (Zoey) Jiang, Jun Li and Dennis Zhang
Carnegie Mellon University - David A. Tepper School of Business, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 656 (70,096)
Citation 1

Abstract:

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choice model, machine learning, retail management, high-dimensional, click-stream data

18.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, Wake Forest University, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 575 (82,631)
Citation 1

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Health care, Game theory, Public Policy

19.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 556 (86,223)
Citation 10

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social media, Facebook, sales forecast, machine learning, random forest

20.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Dennis Zhang, Gad Allon and Jan A. Van Mieghem
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 478 (103,807)
Citation 12

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

21.

The Value of Logistic Flexibility in E-commerce

Number of pages: 34 Posted: 22 Sep 2022 Last Revised: 16 Jan 2023
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 473 (105,100)

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Online Retailing, Logistics Operations, Empirical Operations, Structural Estimation

22.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 468 (106,395)
Citation 15

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Social Network, Service Operations, Learning

23.

Deep Learning Based Causal Inference for Large-Scale Combinatorial Experiments: Theory and Empirical Evidence

Number of pages: 63 Posted: 14 Mar 2023 Last Revised: 11 Apr 2023
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business and The Chinese University of Hong Kong
Downloads 415 (122,523)

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Deep Learning, Double Machine Learning, Causal Inference, Field Experiments, Experimentation on Online Platforms

24.

The Value of Customer-Related Information on Service Platforms: Evidence From a Large Field Experiment

Number of pages: 44 Posted: 02 Mar 2020 Last Revised: 25 Oct 2022
Tsinghua University - Department of Industrial Engineering, Washington University in Saint Louis, John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 409 (124,620)

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Platform Operations, Service Operations, Operational Transparency, Field Experiment

25.

Financing Small and Medium-Size Enterprises via Retail Platforms

Number of pages: 50 Posted: 23 Oct 2018 Last Revised: 10 May 2019
Lingxiu Dong, Long Ren and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, University of International Business and Economics (UIBE) and Washington University in St. Louis - John M. Olin Business School
Downloads 407 (125,309)
Citation 17

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Operations-Finance Interface, Platform-Based Financing, Platform Operations, Retail Platform

26.

Information Sharing on Retail Platforms

Number of pages: 40 Posted: 23 Oct 2018 Last Revised: 01 Mar 2023
Zekun Liu, Dennis Zhang and Fuqiang Zhang
New York University (NYU) - Leonard N. Stern School of Business, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 393 (130,424)
Citation 2

Abstract:

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information sharing; retail platform; pricing mechanism; platform operations

27.

Is Transparency Enough? The Effect of Historical Pay Information on Negotiations

Number of pages: 70 Posted: 24 Mar 2021 Last Revised: 04 Jul 2023
Xiaoyang Long, Hengchen Dai and Dennis Zhang
University of Wisconsin - Madison - School of Business, University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 354 (146,503)

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Reference Points, Transparency, Negotiation, Pay Inequality, Online Labor Platform

28.

The Effects of Diversity in Algorithmic Recommendations on Digital Content Consumption: A Field Experiment

Number of pages: 61 Posted: 25 Feb 2023 Last Revised: 14 Nov 2023
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, NetEase Cloud Music, Inc. and NetEase Cloud Music, Inc.
Downloads 346 (150,588)

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Recommender Systems, Filter Bubble, Social Media Platforms, Recommendation Diversification, Field Experiment

29.

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay

Number of pages: 41 Posted: 27 Feb 2018 Last Revised: 23 Feb 2019
Lamar Pierce, Laura W. Wang and Dennis Zhang
Washington University, Saint Louis - John M. Olin School of Business, University of Illinois at Urbana-Champaign and Washington University in St. Louis - John M. Olin Business School
Downloads 322 (162,179)
Citation 5

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Productivity, Bargaining, Gender, Negotiation, Equity, Fairness, Compensation

30.

The Impact of Forced Intervention on AI Adoption

Number of pages: 39 Posted: 16 Sep 2020 Last Revised: 10 Nov 2020
Xinyu Cao and Dennis Zhang
Department of Marketing, CUHK Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 307 (170,520)

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Forced Intervention, Post-Intervention Effect, Artificial Intelligence, Field Experiment, Salesforce Management

31.

Prosocial Goal Pursuit in Crowdfunding: Evidence from Kickstarter.com

Journal of Marketing Research, Forthcoming
Number of pages: 51 Posted: 19 Apr 2017 Last Revised: 16 Mar 2020
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 278 (188,941)
Citation 9

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Goal, Prosocial Motivation, Decision Making, Crowdfunding

32.

Machine Learning and Prediction Errors in Causal Inference

Number of pages: 40 Posted: 25 Jun 2023
Gad Allon, Daniel Chen, Zhenling Jiang and Dennis Zhang
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 221 (236,686)

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Empirical Methods, Machine Learning and Data-Driven Analytics, Causal Inference

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Time, Empirical Newsvendor, Structural Estimation, Airline Operations

34.

How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?

forthcoming, Journal of Marketing Research
Number of pages: 45 Posted: 25 Jan 2018 Last Revised: 30 Jun 2021
Zhenling Jiang, Dennis Zhang and Tat Chan
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 96 (462,657)

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Consumer Financial Decision Making, Bonus, Auto Loan Demand, Delinquency Risk

35.

Using Algorithmic Scores to Measure the Impacts of Targeting Promotional Messages

Number of pages: 29 Posted: 19 Dec 2022
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 93 (472,273)

Abstract:

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