Dennis Zhang

Washington University in St. Louis - John M. Olin Business School

Assistant Professor of Operations & Manufacturing Management

One Brookings Drive

Campus Box 1133

St. Louis, MO 63130-4899

United States

  • Washington University in St. Louis - John M. Olin Business School

SCHOLARLY PAPERS

44

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Top 1,407

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40,930

TOTAL CITATIONS
Rank 3,491

SSRN RANKINGS

Top 3,491

in Total Papers Citations

380

Ideas:
“  Platform Operations, Field Experiment, Empirical Operations, Healthcare.  ”

  • Washington University in St. Louis - John M. Olin Business School

Scholarly Papers (44)

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1.

Can Deep Reinforcement Learning Improve Inventory Management? Performance on Dual Sourcing, Lost Sales and Multi-Echelon Problems

Manufacturing & Service Operations Management
Number of pages: 35 Posted: 03 Jan 2019 Last Revised: 16 Nov 2021
Joren Gijsbrechts, Robert N. Boute, Jan A. Van Mieghem and Dennis Zhang
ESADE Business School, KU Leuven - Faculty of Business and Economics (FEB), Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 4,291 (5,199)
Citation 10

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artificial intelligence, deep reinforcement learning, inventory control, dual sourcing, lost sales, multi-echelon

2.

Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb

Management Science
Number of pages: 38 Posted: 09 Jan 2017 Last Revised: 04 Dec 2020
Ruomeng Cui, Jun Li and Dennis Zhang
Emory University - Goizueta Business School, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 2,758 (10,582)
Citation 59

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Discrimination, Field Experiment, Information Sharing, Service Operations, Sharing Economy

3.

Customer Choice Models versus Machine Learning: Finding Optimal Product Displays on Alibaba

Number of pages: 50 Posted: 26 Aug 2018 Last Revised: 02 May 2019
Jacob Feldman, Dennis Zhang, Xiaofei Liu and Nannan Zhang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 2,608 (11,572)
Citation 11

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Choice Models, Product Assortment, Machine Learning, Field Experiment, Retail Operations

4.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 2,024 (17,403)
Citation 69

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Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

5.

The Long-term and Spillover Effects of Price Promotions on Retailing Platforms: Evidence from a Large Randomized Experiment on Alibaba

Number of pages: 34 Posted: 01 Sep 2017 Last Revised: 02 Feb 2020
Dennis Zhang, Hengchen Dai, Lingxiu Dong, Fangfang Qi, Nannan Zhang, Xiaofei Liu, Zhongyi Liu and Jiang Yang
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,679 (23,285)
Citation 28

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dynamic pricing, price promotions, platform operations, retail operations, field experiment, empirical OM

6.

NetEase Cloud Music Data

Number of pages: 14 Posted: 27 Apr 2020 Last Revised: 23 Jun 2020
Dennis Zhang, Ming Hu, Xiaofei Liu, Yuxiang Wu and Yong Li
Washington University in St. Louis - John M. Olin Business School, University of Toronto - Rotman School of Management, affiliation not provided to SSRN, NetEase Cloud Music, Inc. and affiliation not provided to SSRN
Downloads 1,585 (25,463)

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Data Competition, Platform Operations, Revenue Management

7.

Applied Machine Learning in Operations Management

Number of pages: 34 Posted: 02 Dec 2020 Last Revised: 02 Jan 2021
Hamsa Bastani, Dennis Zhang and Heng Zhang
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Supply Chain Management Department - W.P.Carey School of Business
Downloads 1,499 (27,674)

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Machine Learning, Supervised Learning, Unsupervised Learning, Reinforcement Learning, Operations Management, Data Analytics, Healthcare, Revenue Management, Supply Chain Management

8.

The Impact of COVID-19 Pandemic on the Behavior of Online Gig Workers

Manufacturing & Service Operations Management (2022), https://doi.org/10.1287/msom.2022.1113
Number of pages: 55 Posted: 06 Aug 2020 Last Revised: 29 Oct 2024
Xinyu Cao, Dennis Zhang and Lei Huang
Department of Marketing, CUHK Business School, Washington University in St. Louis - John M. Olin Business School and Massachusetts Institute of Technology (MIT)
Downloads 1,492 (27,861)
Citation 4

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Gig Economy, Platform Operations, Worker Behavior, COVID-19 Pandemic

9.

Cold Start to Improve Market Thickness on Online Advertising Platforms: Data-Driven Algorithms and Field Experiments

Number of pages: 71 Posted: 19 Nov 2020 Last Revised: 10 Dec 2021
Zikun Ye, Dennis Zhang, Heng Zhang, Renyu (Philip) Zhang, Xin Chen and Zhiwei Xu
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, Georgia Institute of Technology - H. Milton Stewart School of Industrial and Systems Engineering and affiliation not provided to SSRN
Downloads 1,462 (28,736)
Citation 1

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Cold Start Problem, Online Advertising, Contextual Bandit, Two-Sided Field Experiment

10.

The Choice Overload Effect in Online Recommender Systems

Number of pages: 48 Posted: 09 Aug 2021 Last Revised: 14 Sep 2024
Xiaoyang Long, Jiankun Sun, Hengchen Dai, Dennis Zhang, Jianfeng Zhang, Yujie Chen, Haoyuan Hu and Binqiang Zhao
Wisconsin School of Business, Imperial College London - Imperial College Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,432 (29,637)
Citation 3

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choice overload, retail operations, field experiment, platform operations, search cost

11.

The Click-Based MNL Model: A Novel Framework for Modeling Click Data in Assortment Optimization

Number of pages: 74 Posted: 17 Mar 2019 Last Revised: 01 Feb 2021
Ali Aouad, Jacob Feldman, Danny Segev and Dennis Zhang
Massachusetts Institute of Technology (MIT) - Sloan School of Management, Washington University in St. Louis - John M. Olin Business School, Tel Aviv University - School of Mathematical Sciences and Washington University in St. Louis - John M. Olin Business School
Downloads 1,347 (32,388)
Citation 17

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Choice Models, Retailing Platforms, Assortment Optimization, Approximation Schemes, E-Commerce

12.

The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments

Number of pages: 48 Posted: 02 Apr 2020 Last Revised: 25 Jun 2023
Bing Bai, Hengchen Dai, Dennis Zhang, Fuqiang Zhang and Haoyuan Hu
McGill University - Desautels Faculty of Management, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Alibaba Group
Downloads 1,344 (32,502)
Citation 23

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Behavioral Operations, Field Experiment, Productivity, Fairness, Artificial Intelligence

13.

A High-Dimensional Choice Model for Online Retailing

Number of pages: 45 Posted: 17 Sep 2020 Last Revised: 06 Nov 2023
Zhaohui (Zoey) Jiang, Jun Li and Dennis Zhang
Carnegie Mellon University - David A. Tepper School of Business, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 1,246 (36,276)
Citation 4

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choice model, machine learning, retail management, high-dimensional, click-stream data

14.

Deep-Learning-Based Causal Inference for Large-Scale Combinatorial Experiments: Theory and Empirical Evidence

Number of pages: 74 Posted: 14 Mar 2023 Last Revised: 06 Dec 2024
Zikun Ye, Zhiqi Zhang, Dennis Zhang, Heng Zhang and Renyu (Philip) Zhang
University of Washington - Michael G. Foster School of Business, Washington University in St. Louis, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business and The Chinese University of Hong Kong
Downloads 1,208 (38,138)
Citation 3

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Deep Learning, Double Machine Learning, Causal Inference, Field Experiments, Experimentation on Online Platforms

15.

The Impact of Social Nudges on User-Generated Content for Social Network Platforms

Number of pages: 76 Posted: 05 Jun 2020 Last Revised: 26 Jan 2023
Zhiyu Zeng, Hengchen Dai, Dennis Zhang, Heng Zhang, Renyu (Philip) Zhang, Zhiwei Xu and Zuo-Jun Max Shen
Washington University in Saint Louis, John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, The Chinese University of Hong Kong, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 1,120 (42,505)
Citation 6

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Content Production, Platform Operations, Social Network, Field Experiment, Information-Based Intervention

16.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Emory University - Goizueta Business School, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 1,097 (43,759)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

17.

Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations

Management Science. 68(2)846-865, 2022
Number of pages: 41 Posted: 12 Apr 2019 Last Revised: 15 May 2025
Jiankun Sun, Dennis Zhang, Haoyuan Hu and Jan A. Van Mieghem
Imperial College London - Imperial College Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Northwestern University - Kellogg School of Management
Downloads 1,069 (45,369)
Citation 5

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Warehouse Operations, Behavioral Operations, Field Experiment, Retailing

18.

The Value of Pop-up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba

Number of pages: 23 Posted: 05 Mar 2018 Last Revised: 01 May 2019
Dennis Zhang, Hengchen Dai, Lingxiu Dong, Qian Wu, Lifan Guo and Xiaofei Liu
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,017 (48,704)
Citation 26

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platform operations, randomized field experiment, pop-up stores, internet of things

19.

The Impact of a More Diversified Recommender System on Digital Platforms: Evidence from a Large-Scale Field Experiment

Number of pages: 69 Posted: 25 Feb 2023 Last Revised: 13 May 2024
Guangying Chen, Tat Chan, Dennis Zhang, Senmao Liu and Yuxiang Wu
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, NetEase Cloud Music, Inc. and NetEase Cloud Music, Inc.
Downloads 959 (53,057)
Citation 1

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Recommender Systems, Social Media Platforms, Recommendation Diversity, Field Experiment

20.

The Value of Logistic Flexibility in E-commerce

Number of pages: 42 Posted: 22 Sep 2022 Last Revised: 26 Jun 2024
Bing Bai, Tat Chan, Dennis Zhang, Fuqiang Zhang, Yujie Chen and Haoyuan Hu
McGill University - Desautels Faculty of Management, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 884 (59,127)

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Online Retailing, Logistics Operations, Empirical Operations, Structural Estimation

21.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 784 (69,506)
Citation 10

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social media, Facebook, sales forecast, machine learning, random forest

22.

Information Sharing on Retail Platforms

Number of pages: 40 Posted: 23 Oct 2018 Last Revised: 01 Mar 2023
Zekun Liu, Dennis Zhang and Fuqiang Zhang
New York University (NYU) - Leonard N. Stern School of Business, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 679 (83,802)
Citation 2

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information sharing; retail platform; pricing mechanism; platform operations

23.

How Forced Intervention Facilitates Long-term Algorithm Adoption

Number of pages: 41 Posted: 16 Sep 2020 Last Revised: 03 Jul 2024
Xinyu Cao, Chenshan Hu, Jiankun Sun and Dennis Zhang
Department of Marketing, CUHK Business School, Washington University in St. Louis, Imperial College London - Imperial College Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 678 (83,956)

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AI adoption, algorithm aversion, learning, habit formation, field experiment

24.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Dennis Zhang, Itai Gurvich, Jan A. Van Mieghem, Eric Park, Robert Young and Mark Williams
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, Wake Forest University - Schools of Business, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 621 (93,923)
Citation 1

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Health care, Game theory, Public Policy

25.

Machine Learning and Prediction Errors in Causal Inference

The Wharton School Research Paper Forthcoming
Number of pages: 40 Posted: 25 Jun 2023
Gad Allon, Daniel Chen, Zhenling Jiang and Dennis Zhang
University of Pennsylvania - The Wharton School, Boston College - Carroll School of Management, University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 620 (94,120)

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Empirical Methods, Machine Learning and Data-Driven Analytics, Causal Inference

26.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Dennis Zhang, Gad Allon and Jan A. Van Mieghem
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 587 (100,966)
Citation 19

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

27.

The Value of Customer-Related Information on Service Platforms: Evidence From a Large Field Experiment

Number of pages: 44 Posted: 02 Mar 2020 Last Revised: 25 Oct 2022
Zhiyu Zeng, Nicholas Clyde, Hengchen Dai, Dennis Zhang, Zhiwei Xu and Zuo-Jun Max Shen
Washington University in Saint Louis, John M. Olin Business School, Washington University in Saint Louis, John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 573 (104,100)
Citation 2

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Platform Operations, Service Operations, Operational Transparency, Field Experiment

28.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 501 (122,930)
Citation 15

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Social Network, Service Operations, Learning

29.

Financing Small and Medium-Size Enterprises via Retail Platforms

Number of pages: 50 Posted: 23 Oct 2018 Last Revised: 10 May 2019
Lingxiu Dong, Long Ren and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, University of International Business and Economics (UIBE) and Washington University in St. Louis - John M. Olin Business School
Downloads 497 (124,102)
Citation 20

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Operations-Finance Interface, Platform-Based Financing, Platform Operations, Retail Platform

30.

Green E-commerce: Environmental Impact of Fast Delivery

Number of pages: 34 Posted: 17 Apr 2024 Last Revised: 28 May 2024
Chenshan Hu, Xiaoyang Long, Jiankun Sun and Dennis Zhang
Washington University in St. Louis, Wisconsin School of Business, Imperial College London - Imperial College Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 465 (134,584)

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E-commerce Logistics, Sustainable Operations, Platform Operations, Delivery Speed, Carbon Emissions, Shipping Policy

31.

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay

Number of pages: 41 Posted: 27 Feb 2018 Last Revised: 23 Feb 2019
Lamar Pierce, Laura W. Wang and Dennis Zhang
Washington University, Saint Louis - John M. Olin School of Business, University of Illinois at Urbana-Champaign and Washington University in St. Louis - John M. Olin Business School
Downloads 389 (165,319)
Citation 5

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Productivity, Bargaining, Gender, Negotiation, Equity, Fairness, Compensation

32.

Using Algorithmic Scores to Measure the Impacts of Targeting Promotional Messages

Number of pages: 42 Posted: 19 Dec 2022 Last Revised: 07 May 2024
Annie Shi, Tat Chan and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 379 (170,223)

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33.

Prosocial Goal Pursuit in Crowdfunding: Evidence from Kickstarter.com

Journal of Marketing Research, Forthcoming
Number of pages: 51 Posted: 19 Apr 2017 Last Revised: 16 Mar 2020
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 374 (172,770)
Citation 9

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Goal, Prosocial Motivation, Decision Making, Crowdfunding

34.

The Impact of Recommender Systems on Content Consumption and Production: Evidence from Field Experiments and Structural Modeling

Number of pages: 44 Posted: 20 Aug 2024 Last Revised: 20 May 2025
Zhiyu Zeng, Zhiqi Zhang, Dennis Zhang and Tat Chan
Washington University in Saint Louis, John M. Olin Business School, Washington University in St. Louis, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 363 (178,653)

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User-Generated Content, Recommender System, Field Experiment, Structural Model, Platform Operations, Production

35.

Large Language Models for Market Research: A Data-augmentation Approach

Number of pages: 47 Posted: 06 Jan 2025
Mengxin (Selene) Wang, Dennis Zhang and Heng Zhang
University of Texas at Dallas - Naveen Jindal School of Management, Washington University in St. Louis - John M. Olin Business School and Supply Chain Management Department - W.P.Carey School of Business
Downloads 249 (267,010)

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Conjoint Analysis, Data Augmentation, Large Language Models

36.

The Intended and Unintended Consequences of Privacy Protection in Social Media: A Large-Scale Field Experiment and Structural Analysis

Number of pages: 35 Posted: 12 Aug 2024 Last Revised: 30 Oct 2024
Guangying Chen, Tat Chan and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 223 (296,211)

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Privacy, Privacy Protection, Social Media, Field Experiment, Structural Model

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Time, Empirical Newsvendor, Structural Estimation, Airline Operations

38.

How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?

forthcoming, Journal of Marketing Research
Number of pages: 45 Posted: 25 Jan 2018 Last Revised: 30 Jun 2021
Zhenling Jiang, Dennis Zhang and Tat Chan
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 146 (432,714)

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Consumer Financial Decision Making, Bonus, Auto Loan Demand, Delinquency Risk

39.

The Impact of Ridesharing Platforms on Healthcare Access

Number of pages: 47 Posted: 28 Sep 2024 Last Revised: 07 Apr 2025
Nicholas Clyde, Bing Bai and Dennis Zhang
Washington University in Saint Louis, John M. Olin Business School, McGill University - Desautels Faculty of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 130 (475,297)

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Healthcare Operations, Healthcare Access, Platform Operations, Empirical Operations, Natural Experiment

40.

AI in Inventory Management: The Disruptive Era of DRL and Beyond*

Number of pages: 10 Posted: 02 May 2025
Joren Gijsbrechts, Robert N. Boute, Jan A. Van Mieghem and Dennis Zhang
ESADE Business School, KU Leuven - Faculty of Business and Economics (FEB), Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 129 (478,177)

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41.

A New Estimator for Encouragement Design in Randomized Controlled Trials When the Exclusion Restriction Is Violated

Number of pages: 52 Posted: 17 Jul 2024 Last Revised: 22 Feb 2025
Guangying Chen, Cheng Lu, Tat Chan, Zhengling Qi, Dennis Zhang, Yaran Jin and Miaoyu Yang
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, George Washington University - School of Business, Washington University in St. Louis - John M. Olin Business School, Industry Collaborators and Industry Collaborators
Downloads 123 (496,352)

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Randomized Controlled Trials, Noncompliance, Encouragement Design, Instrumental Variable, Exclusion Restriction, Heteroskedasticity

42.

How Effective Are Reactivation Referral Programs? Evidence from a Major Social Media Platform

Number of pages: 73 Posted: 15 Jan 2025 Last Revised: 07 Apr 2025
Meng Liu, Cheng Lu, Xiang Hui and Dennis Zhang
Washington University in St. Louis, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis and Washington University in St. Louis - John M. Olin Business School
Downloads 64 (752,176)

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reactivation referral programs, social media platforms, social network, customer retention, customer engagement

43.

How the Power of Pay Gets Amplified in Gig Economy

Number of pages: 46 Posted: 16 Apr 2025 Last Revised: 23 May 2025
Xinyu Cao, Shilei Luo and Dennis Zhang
Department of Marketing, CUHK Business School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 25 (1,099,534)

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Gig Economy, Online Platform, Field Experiment

44.

Dynamic Discrimination on Online Platforms

Number of pages: 38 Posted: 22 May 2025
Peibo Zhang, Xinyu Cao, Ruomeng Cui and Dennis Zhang
Emory University - Goizueta Business School, Department of Marketing, CUHK Business School, Emory University - Goizueta Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 5

Abstract:

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discrimination, reputation, platform operations, service operations