Patrick Baldasare

Independent

SCHOLARLY PAPERS

2

DOWNLOADS

944

SSRN CITATIONS
Rank 30,291

SSRN RANKINGS

Top 30,291

in Total Papers Citations

4

CROSSREF CITATIONS

25

Scholarly Papers (2)

1.

The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

Journal of Marketing, 62, January, 33-47, 1998
Number of pages: 16 Posted: 27 Oct 2013
Vikas Mittal, William T. Ross and Patrick Baldasare
Rice University, Pennsylvania State University - Department of Marketing and Independent
Downloads 828 (37,003)
Citation 4

Abstract:

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attribute-level performance, satisfaction, repurchase intentions

2.

Eliminate the Negative: Managers Should Optimize Rather than Maximize Performance to Enhance Patient Satisfaction

Journal of Health Care Marketing, 16(3), 24-31, 1996
Number of pages: 9 Posted: 27 Oct 2013 Last Revised: 01 Nov 2013
Vikas Mittal and Patrick Baldasare
Rice University and Independent
Downloads 116 (297,310)

Abstract:

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patient satisfaction, attribute level performance