Amy Ward

The University of Chicago Booth School of Business

Rothman Family Professor of Operations Management

5807 S Woodlawn Ave

Chicago, IL 60637

United States

http://www.chicagobooth.edu/faculty/directory/w/amy-ward

SCHOLARLY PAPERS

7

DOWNLOADS

4,633

SSRN CITATIONS

26

CROSSREF CITATIONS

23

Scholarly Papers (7)

1.

Dynamic Matching for Real-Time Ridesharing

Stochastic Systems
Number of pages: 76 Posted: 28 Sep 2016 Last Revised: 16 May 2019
Erhun Ozkan and Amy Ward
Koc University - College of Administrative Sciences and Economics and The University of Chicago Booth School of Business
Downloads 1,869 (17,060)
Citation 37

Abstract:

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Ridesharing Platforms, Dynamic Matching, Asymptotic Optimality

2.

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers

Number of pages: 142 Posted: 15 Jul 2020 Last Revised: 20 Jun 2023
The University of Chicago Booth School of Business, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 815 (57,204)
Citation 1

Abstract:

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service systems; strategic servers; finite buffer; queueing game; equilibrium

3.

Learning to Schedule in Multiclass Many-Server Queues with Abandonment

Number of pages: 86 Posted: 09 May 2022 Last Revised: 13 May 2024
The University of Chicago Booth School of Business, University of Chicago - Booth School of Business and The University of Chicago Booth School of Business
Downloads 684 (72,103)

Abstract:

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Multiclass GI/GI/N+GI queue; scheduling; unknown parameters; regret

4.

Staffing, Routing, and Payment to Trade Off Speed and Quality in Large Service Systems

Number of pages: 61 Posted: 30 Dec 2020
Dongyuan Zhan and Amy Ward
UCL School of Management and The University of Chicago Booth School of Business
Downloads 546 (95,725)
Citation 13

Abstract:

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Service Operations, Queueing Games, Fluid Limits, Erlang-A, Strategic Servers

5.

To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment

Operations Research, forthcoming
Number of pages: 101 Posted: 11 Jun 2021 Last Revised: 07 Sep 2023
University of Chicago - Booth School of Business, The Chinese University of Hong Kong - CUHK Business School, Duke University - Fuqua School of Business and The University of Chicago Booth School of Business
Downloads 370 (151,217)
Citation 4

Abstract:

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sharing economy, two-sided platforms, revenue management, pricing, demand learning, sequential estimation, exploration-exploitation, regret.

6.

Dynamic Scheduling in a Many-Server Multi-Class System: The Role of Customer Impatience in Large Systems

Number of pages: 50 Posted: 27 Jan 2016 Last Revised: 14 Mar 2017
Korea University Business School, University of Southern California and The University of Chicago Booth School of Business
Downloads 303 (187,316)
Citation 2

Abstract:

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Service operations, dynamic scheduling, diffusion analysis

7.

Some Properties of the Erlang-B and Erlang-C Formulae (Technical Supplement to 'Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers')

Number of pages: 9 Posted: 11 May 2023
The University of Chicago Booth School of Business, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 46 (740,657)
Citation 1

Abstract:

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