Amy Ward

The University of Chicago Booth School of Business

Rothman Family Professor of Operations Management

5807 S Woodlawn Ave

Chicago, IL 60637

United States

http://www.chicagobooth.edu/faculty/directory/w/amy-ward

SCHOLARLY PAPERS

4

DOWNLOADS

2,557

SSRN CITATIONS

6

CROSSREF CITATIONS

3

Scholarly Papers (4)

1.

Dynamic Matching for Real-Time Ridesharing

Stochastic Systems
Number of pages: 76 Posted: 28 Sep 2016 Last Revised: 16 May 2019
Erhun Ozkan and Amy Ward
Koc University - College of Administrative Sciences and Economics and The University of Chicago Booth School of Business
Downloads 1,625 (12,860)
Citation 4

Abstract:

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Ridesharing Platforms, Dynamic Matching, Asymptotic Optimality

2.

Staffing, Routing, and Payment to Trade Off Speed and Quality in Large Service Systems

Number of pages: 61 Posted: 30 Dec 2020
Dongyuan Zhan and Amy Ward
UCL School of Management and The University of Chicago Booth School of Business
Downloads 495 (68,577)
Citation 6

Abstract:

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Service Operations, Queueing Games, Fluid Limits, Erlang-A, Strategic Servers

3.

Dynamic Scheduling in a Many-Server Multi-Class System: The Role of Customer Impatience in Large Systems

Number of pages: 50 Posted: 27 Jan 2016 Last Revised: 14 Mar 2017
University of Southern California - Marshall School of Business, University of Southern California and The University of Chicago Booth School of Business
Downloads 246 (149,527)
Citation 2

Abstract:

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Service operations, dynamic scheduling, diffusion analysis

4.

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers

Number of pages: 87 Posted: 15 Jul 2020 Last Revised: 31 Aug 2020
The University of Chicago Booth School of Business, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 191 (190,631)

Abstract:

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service systems; strategic servers; finite buffer; queueing game; equilibrium