Amy Ward

The University of Chicago Booth School of Business

Rothman Family Professor of Operations Management

5807 S Woodlawn Ave

Chicago, IL 60637

United States

http://www.chicagobooth.edu/faculty/directory/w/amy-ward

  • The University of Chicago Booth School of Business

SCHOLARLY PAPERS

7

DOWNLOADS

5,015

TOTAL CITATIONS

61

Scholarly Papers (7)

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1.

Dynamic Matching for Real-Time Ridesharing

Stochastic Systems
Number of pages: 76 Posted: 28 Sep 2016 Last Revised: 16 May 2019
Erhun Ozkan and Amy Ward
Koc University - College of Administrative Sciences and Economics and The University of Chicago Booth School of Business
Downloads 1,908 (18,544)
Citation 37

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Ridesharing Platforms, Dynamic Matching, Asymptotic Optimality

2.

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers

Number of pages: 142 Posted: 15 Jul 2020 Last Revised: 20 Jun 2023
Yueyang Zhong, Raga Gopalakrishnan and Amy Ward
The University of Chicago Booth School of Business, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 846 (60,758)
Citation 1

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service systems; strategic servers; finite buffer; queueing game; equilibrium

3.

Learning to Schedule in Multiclass Many-Server Queues with Abandonment

Number of pages: 86 Posted: 09 May 2022 Last Revised: 05 Aug 2024
Yueyang Zhong, John R. Birge and Amy Ward
The University of Chicago Booth School of Business, University of Chicago - Booth School of Business and The University of Chicago Booth School of Business
Downloads 823 (63,090)

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Multiclass GI/GI/N +GI queue, scheduling, unknown parameters, regret

4.

Staffing, Routing, and Payment to Trade Off Speed and Quality in Large Service Systems

Number of pages: 61 Posted: 30 Dec 2020
Dongyuan Zhan and Amy Ward
UCL School of Management and The University of Chicago Booth School of Business
Downloads 570 (101,379)
Citation 15

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Service Operations, Queueing Games, Fluid Limits, Erlang-A, Strategic Servers

5.

To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment

Operations Research, forthcoming
Number of pages: 101 Posted: 11 Jun 2021 Last Revised: 07 Sep 2023
John R. Birge, Hongfan(Kevin) Chen, N. Bora Keskin and Amy Ward
University of Chicago - Booth School of Business, The Chinese University of Hong Kong - CUHK Business School, Duke University - Fuqua School of Business and The University of Chicago Booth School of Business
Downloads 476 (126,344)
Citation 6

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sharing economy, two-sided platforms, revenue management, pricing, demand learning, sequential estimation, exploration-exploitation, regret.

6.

Dynamic Scheduling in a Many-Server Multi-Class System: The Role of Customer Impatience in Large Systems

Number of pages: 50 Posted: 27 Jan 2016 Last Revised: 14 Mar 2017
Jeunghyun Kim, Ramandeep S. Randhawa and Amy Ward
Korea University Business School, Marshall School of Business - University of Southern California and The University of Chicago Booth School of Business
Downloads 321 (197,226)
Citation 2

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Service operations, dynamic scheduling, diffusion analysis

7.

Some Properties of the Erlang-B and Erlang-C Formulae (Technical Supplement to 'Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers')

Number of pages: 9 Posted: 11 May 2023
Yueyang Zhong, Raga Gopalakrishnan and Amy Ward
The University of Chicago Booth School of Business, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 71 (680,404)

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