Naomi Creutzfeldt

University of Westminster - School of Law

4 Little Titchfield Street

London, England W1W 7UW

United Kingdom

University of Westminster

ESRC Research Fellow

little titchfield street

London, W1W 7BY

United Kingdom

SCHOLARLY PAPERS

16

DOWNLOADS

1,219

SSRN CITATIONS
Rank 43,529

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Top 43,529

in Total Papers Citations

2

CROSSREF CITATIONS

14

Ideas:
“  https://esrcjustenergy.wordpress.com  ”

Scholarly Papers (16)

1.

Implementation of the Consumer ADR Directive

Journal of European Consumer and Market Law, Forthcoming
Number of pages: 14 Posted: 08 Feb 2016
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 262 (160,090)

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2.

How Important is Procedural Justice for Consumer Dispute Resolution? A Case Study of an Ombudsman Model for European Consumers

Journal of Consumer Policy, Forthcoming
Number of pages: 28 Posted: 15 Aug 2014
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 132 (292,018)

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Consumer Dispute Resolution (CDR), Alternative Dispute Resolution (ADR) in Europe, procedural justice, ombudsman decision-making, legitimacy, access to justice.

3.

The Origins and Evolution of Consumer Dispute Resolution Systems in Europe

Solving Mass Disputes (book), Forthcoming
Number of pages: 24 Posted: 04 Jun 2014
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 129 (297,179)

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consumer ADR in Europe, access to justice

4.

Consumer Protection in Turkey: Law, Informality and the Role of the Media

Monash University, Workplace and Corporate Law Research Group, Working Paper No. 21, October 2016
Number of pages: 48 Posted: 12 Oct 2016
Naomi Creutzfeldt, Naomi Creutzfeldt, Petra Mahy, Jana Kazaz, Emre Caliskan and Yin Yin Lu
University of Westminster - School of LawUniversity of Westminster, Monash University - Department of Business Law & Taxation, White & Case Europe LLP, University of Oxford and Oxford Internet Institute
Downloads 106 (341,655)

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consumer protection, informality, social media, emerging economies

5.

Consumer-to-Business Dispute Resolution: The Power of CADR

ERA Forum Springer, 2012
Number of pages: 27 Posted: 03 Jun 2014 Last Revised: 05 Jun 2014
Christopher Hodges OBE, Iris Benohr, Naomi Creutzfeldt and Naomi Creutzfeldt
University of Oxford - Centre for Socio-Legal Studies, University of Oxford and University of Westminster - School of LawUniversity of Westminster
Downloads 104 (345,970)

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Consumer-to-business dispute resolution · National CADR schemes · Collective redress

6.

ADR in Aviation: European and National Perspectives

Civil Justice Quarterly, Forthcoming
Number of pages: 18 Posted: 08 Feb 2016
Naomi Creutzfeldt, Naomi Creutzfeldt and Christof Berlin
University of Westminster - School of LawUniversity of Westminster and Conciliation Body for Public Transport in Berlin (söp)
Downloads 87 (387,334)

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consumer ADR, aviation

7.

Traditions of Studying the Social and the Legal: A Short Introduction to the Institutional and Intellectual Development of Socio-Legal Studies

Routledge Handbook of Socio-legal Theory and Method (Abingdon: Routledge, 2019)
Number of pages: 30 Posted: 22 Jul 2019
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 73 (428,341)

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8.

Ombudsman Schemes – Energy Sector in Germany, France and the UK

The transformation of consumer dispute resolution in the European Union: A renewed approach to consumer protection, Cortes, P (editor) OUP (Forthcoming)
Number of pages: 28 Posted: 26 Jun 2016
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 61 (469,866)

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Ombudsman, Consumer redress, ADR, CDR, energy sector

9.

What Do We Expect from an Ombudsman? Narratives of Everyday Engagement with the Informal Justice System in Germany and the United Kingdom

International Journal of Law in Context, Forthcoming
Number of pages: 19 Posted: 07 Sep 2016
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 60 (473,681)

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10.

Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK

Law & Society Review, Vol 50, Issue 4, Forthcoming
Number of pages: 50 Posted: 08 Jul 2016
Naomi Creutzfeldt, Naomi Creutzfeldt and Ben Bradford
University of Westminster - School of LawUniversity of Westminster and University College London - Jill Dando Institute of Security and Crime Science
Downloads 59 (477,523)

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procedural justice, ombudsmen, ADR

11.

Procedural Justice in Alternative Dispute Resolution: Fairness Judgments among Users of Financial Ombudsman Services in Germany and the United Kingdom

Creutzfeldt, N & Bradford, B (2018) ‘Procedural justice in cross-cultural context: Fairness judgements among users of Financial Ombuds services in Germany and the United Kingdom’, Journal of European Consumer and Market Law, 7 (5) 188-200.
Number of pages: 27 Posted: 22 Jul 2019
Ben Bradford, Naomi Creutzfeldt and Naomi Creutzfeldt
University College London - Jill Dando Institute of Security and Crime Science and University of Westminster - School of LawUniversity of Westminster
Downloads 44 (541,341)
Citation 1

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12.

A Voice for Change? Trust Relationships between Ombudsmen, Individuals and Public Service Providers

Journal of Social Welfare and Family Law, Forthcoming
Number of pages: 39 Posted: 12 Sep 2016 Last Revised: 13 Sep 2016
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 41 (556,061)

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ombudsmen, administrative justice, restorative justice, external accountability, voice, and trust

13.

Towards a Digital Legal Consciousness?

European Journal of Law and Technology 2021
Number of pages: 25 Posted: 04 Mar 2022
Naomi Creutzfeldt and Naomi Creutzfeldt
University of Westminster - School of LawUniversity of Westminster
Downloads 19 (693,437)

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Access to Justice, Digital Justice, Digitalisation, Digital Culture, Legal Consciousness, Digital Legal Consciousness.

14.

The ‘Ombuds Watchers’: Collective Dissent and Legal Protest Amongst Users of Public Services Ombuds

This is a draft version of our paper for Social & Legal Studies (2018, Forthcoming)
Number of pages: 45 Posted: 15 Jun 2017
Christian Gill, Naomi Creutzfeldt and Naomi Creutzfeldt
Queen Margaret University, Edinburgh and University of Westminster - School of LawUniversity of Westminster
Downloads 18 (701,116)
Citation 1

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15.

The Social and Local Dimensions of Governance of Energy Poverty: Adaptive Responses to State Remoteness

Journal of Consumer Policy, 2020
Number of pages: 26 Posted: 05 Feb 2020
Naomi Creutzfeldt, Naomi Creutzfeldt, Christian Gill, R. McPherson and M. Cornelis
University of Westminster - School of LawUniversity of Westminster, Queen Margaret University, Edinburgh, University of Glasgow and affiliation not provided to SSRN
Downloads 16 (716,757)

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consumer law, nodal governance, energy poverty, third sector

16.

Social Welfare [Law] Advice Provision during the Pandemic in England and Wales: A Conceptual Framework

Journal for Social Welfare and Family Law 2021, VOL. 43, NO. 2, 153–174
Number of pages: 23 Posted: 09 Aug 2021
Naomi Creutzfeldt, Naomi Creutzfeldt and Diane Sechi
University of Westminster - School of LawUniversity of Westminster and Simmons & Simmons LLP
Downloads 8 (786,688)

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Social welfare law; advice providers; pandemic; access to justice