Sebastian Ackermann

Independent

SCHOLARLY PAPERS

1

DOWNLOADS

58

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (1)

1.

Behavioral Consequences of Customer-Initiated Channel Migration

Journal of Service Research (Forthcoming)
Number of pages: 52 Posted: 19 Dec 2013 Last Revised: 22 Dec 2013
Sebastian Ackermann and Florian V. Wangenheim
Independent and ETH Zurich
Downloads 58 (406,423)

Abstract:

Loading...

Customer Channel Migration; Online and Offline Channels; Direct and Indirect Channels; Conditional Difference-in-Differences Estimation