Maria Ibanez

Harvard University - Business School (HBS)

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

SCHOLARLY PAPERS

5

DOWNLOADS

1,384

SSRN CITATIONS

39

CROSSREF CITATIONS

10

Scholarly Papers (5)

1.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 03 Apr 2022
Northwestern University - Kellogg School of Management, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 629 (64,875)
Citation 33

Abstract:

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

2.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Maria Ibanez and Michael W. Toffel
Northwestern University - Kellogg School of Management and Harvard Business School
Downloads 523 (81,813)
Citation 10

Abstract:

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Quality, Scheduling, Bias, Discretion, Inspection, Behavioral Operations, Empirical, Regulation, Public Health

3.

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

Tuck School of Business Working Paper No. 4135705
Number of pages: 33 Posted: 24 Jun 2022
DePaul University - Kellstadt Graduate School of Business, Dartmouth College - Tuck School of Business, Northwestern University - Kellogg School of Management, Northwestern University - Department of Industrial Engineering and Management Sciences and Northwestern University - Feinberg School of Medicine
Downloads 112 (365,192)

Abstract:

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Wait, Patient Satisfaction, Emergency Department, ED, Prospect Theory, Healthcare

4.

How Schedule Flexibility Affects Job Applications

Number of pages: 33 Posted: 02 May 2022 Last Revised: 12 Dec 2022
Maria Ibanez
Northwestern University - Kellogg School of Management
Downloads 94 (410,829)

Abstract:

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Schedules, discretion, flexible work arrangements, incentives, talent strategy, human capital, econometric analysis, empirical research, platforms

5.

Managing Discretion: How Real-time Feedback Influences Workers’ Easy Task Selection

Number of pages: 52 Posted: 11 Dec 2022
Farah Arshad, Bart Dierynck and Maria Ibanez
Vrije University Amsterdam, Tilburg University and Northwestern University - Kellogg School of Management
Downloads 26 (719,492)

Abstract:

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Task sequencing, task prioritization, discretion, real-time feedback, behavioral operations