Maria Ibanez

Harvard University - Business School (HBS)

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

  • Harvard University - Business School (HBS)

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

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1.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 12 Apr 2017
Maria Ibanez, Jonathan Clark, Robert S. Huckman and Bradley R. Staats
Harvard University - Business School (HBS), University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 531 (57,367)
Citation 27

Abstract:

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

2.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Maria Ibanez and Michael W. Toffel
Harvard University - Business School (HBS) and Harvard Business School
Downloads 444 (71,619)
Citation 7

Abstract:

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Quality, Scheduling, Bias, Discretion, Inspection, Behavioral Operations, Empirical, Regulation, Public Health