Maria Ibanez

Harvard Business School

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

SCHOLARLY PAPERS

2

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903

CITATIONS
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20

Scholarly Papers (2)

1.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 12 Apr 2017
Harvard Business School, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 508 (53,987)
Citation 12

Abstract:

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

2.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Maria Ibanez and Michael W. Toffel
Harvard Business School and Harvard Business School
Downloads 395 (73,430)
Citation 1

Abstract:

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Quality, Scheduling, Bias, Discretion, Inspection, Behavioral Operations, Empirical, Regulation, Public Health