Maria Ibanez

Harvard Business School

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

  • Harvard Business School

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

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1.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 12 Apr 2017
Maria Ibanez, Jonathan Clark, Robert S. Huckman and Bradley R. Staats
Harvard Business School, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 504 (53,558)

Abstract:

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

2.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Maria Ibanez and Michael W. Toffel
Harvard Business School and Harvard Business School
Downloads 381 (75,496)

Abstract:

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Quality, Scheduling, Bias, Discretion, Inspection, Behavioral Operations, Empirical, Regulation, Public Health