Maria Ibanez

Harvard University - Business School (HBS)

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

SCHOLARLY PAPERS

6

DOWNLOADS

1,813

SSRN CITATIONS

74

CROSSREF CITATIONS

10

Scholarly Papers (6)

1.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 03 Apr 2022
Northwestern University - Kellogg School of Management, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 699 (68,937)
Citation 33

Abstract:

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

2.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Maria Ibanez and Michael W. Toffel
Northwestern University - Kellogg School of Management and Harvard Business School
Downloads 561 (91,103)
Citation 25

Abstract:

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Quality, Scheduling, Bias, Discretion, Inspection, Behavioral Operations, Empirical, Regulation, Public Health

3.

How Schedule Flexibility Affects Job Applications

Number of pages: 33 Posted: 02 May 2022 Last Revised: 12 Dec 2022
Maria Ibanez
Northwestern University - Kellogg School of Management
Downloads 283 (198,423)

Abstract:

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Schedules, discretion, flexible work arrangements, incentives, talent strategy, human capital, econometric analysis, empirical research, platforms

4.

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

Tuck School of Business Working Paper No. 4135705
Number of pages: 33 Posted: 24 Jun 2022
DePaul University - Kellstadt Graduate School of Business, Dartmouth College - Tuck School of Business, Northwestern University - Kellogg School of Management, Northwestern University - Department of Industrial Engineering and Management Sciences and Northwestern University - Feinberg School of Medicine
Downloads 270 (208,116)

Abstract:

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Wait, Patient Satisfaction, Emergency Department, ED, Prospect Theory, Healthcare

5.

Second- versus Third-party Audit Quality: Evidence from Global Supply Chain Monitoring

UC San Francisco Research Paper Forthcoming
Posted: 11 Jul 2023
Northwestern University - Kellogg School of Management, Harvard Business School, UC Law, San Francisco and Harvard Business School

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6.

Impatient or Selective? Estimation of Customer Preference in Scheduling Attended Home Delivery

Posted: 05 Jul 2023 Last Revised: 28 Jul 2023
Northwestern University - Department of Industrial Engineering and Management Sciences, Northwestern University - Kellogg School of Management, Northwestern University - Kellogg School of Management and Northwestern University - Department of Industrial Engineering and Management Sciences

Abstract:

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last mile delivery, scheduling, customer preferences, brick-and-mortar and showroom channels, empirical retail