Evgenia Bourova

University of Melbourne - Law School

Research Fellow

University Square

185 Pelham Street, Carlton

Victoria, Victoria 3010

Australia

SCHOLARLY PAPERS

8

DOWNLOADS

520

CITATIONS

0

Scholarly Papers (8)

1.

Financial Hardship: The Legal Frameworks

U of Melbourne Legal Studies Research Paper No. 691
Number of pages: 39 Posted: 29 Jun 2014 Last Revised: 04 Feb 2016
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 117 (149,116)

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Australia's Financial Ombudsman Service: An Analysis of its Role in the Resolution of Financial Hardship Disputes

Conflict Resolution Quarterly, Vol. 34, No. 2, pp. 163-188, 2016
Number of pages: 22 Posted: 10 Dec 2016
Paul Ali, Evgenia Bourova, Ian Ramsay and Joseph Horbec
University of Melbourne - Law School, University of Melbourne - Law School, Melbourne Law School - University of Melbourne and University of Melbourne - Melbourne Law School
Downloads 71 (287,161)

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Dispute resolution, financial services, financial hardship, Financial Ombudsman Service

Australia's Financial Ombudsman Service: An Analysis of its Role in the Resolution of Financial Hardship Disputes

Ali, P., Bourova, E., Horbec, J. and Ramsay, I. (2016), Australia's Financial Ombudsman Service: An Analysis of Its Role in the Resolution of Financial Hardship Disputes. Conflict Resolution Quarterly, 34: 163–188. doi: 10.1002/crq.21187,
Posted: 17 Dec 2016
Paul Ali, Evgenia Bourova, Joseph Horbec and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School, University of Melbourne - Melbourne Law School and Melbourne Law School - University of Melbourne

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ombuds, ombudsman, Australia, financial, FOS, hardship

3.

Responding to Consumers’ Financial Hardship: An Evaluation of the Legal Frameworks and Company Policies

Competition and Consumer Law Journal, Vol. 23, No. 1, pp. 29-55, 2015
Number of pages: 27 Posted: 08 Sep 2015
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 13 (253,637)

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financial hardship, consumer protection, consumer credit, essential services

4.

Financial Hardship Assistance Behind the Scenes: Insights from Financial Counsellors

Australian Journal of Social Issues, Vol. 52, No. 3, pp. 241-261, 2017
Number of pages: 22 Posted: 03 Nov 2017
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 0 (489,527)

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financial hardship; consumer protection; consumer credit; telecommunications; utilities providers

5.

Reporting on Hardship Practice in the Consumer Credit and Energy Sectors: An Analysis

Competition and Consumer Law Journal, Vol. 25, No. 1, pp. 71-100, 2017
Number of pages: 28 Posted: 03 Oct 2017
Evgenia Bourova, Ian Ramsay and Madeleine Roberts
University of Melbourne - Law School, Melbourne Law School - University of Melbourne and University of Melbourne - Melbourne Law School
Downloads 0 (520,127)

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consumer law, financial hardship, reporting

6.

The Role of Legal Hardship Protections in Coping with Debt Problems: Insights from a Survey of Consumers

Competition and Consumer Law Journal, Vol. 24, No. 2, pp. 77-100, 2016
Number of pages: 22 Posted: 28 Nov 2016
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 0 (370,507)

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Consumer Protection, Financial Hardship, Consumer Credit, Energy, Water, Telecommunications

7.

The Statutory Right to Seek a Credit Contract Variation on the Grounds of Hardship: A History and Analysis

Federal Law Review, Vol. 44, No. 1, 2016, pp. 77-109
Number of pages: 34 Posted: 09 Jun 2016
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 0 (370,507)

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8.

Financial Hardship: Insights from a Survey of Financial Counsellors

Number of pages: 38 Posted: 02 Dec 2015
Paul Ali, Evgenia Bourova and Ian Ramsay
University of Melbourne - Law School, University of Melbourne - Law School and Melbourne Law School - University of Melbourne
Downloads 0 (249,984)

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financial hardship, consumer credit