Jianfu Wang

City University of Hong Kong

Kowloon

Hong Kong

Hong Kong

  • City University of Hong Kong

SCHOLARLY PAPERS

11

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TOTAL CITATIONS
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Top 14,360

in Total Papers Citations

73

Scholarly Papers (11)

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1.

Food Delivery Service and Restaurant: Friend or Foe?

Number of pages: 82 Posted: 23 Oct 2019 Last Revised: 11 Aug 2021
Manlu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 3,073 (8,824)
Citation 7

Abstract:

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queueing economics, on-demand service platform, supply chain contracting, omnichannel operations

2.

Implications of Worker Classification in On-Demand Economy

Number of pages: 96 Posted: 18 Apr 2022 Last Revised: 04 Jun 2023
Ming Hu, Zhoupeng (Jack) Zhang and Jianfu Wang
University of Toronto - Rotman School of Management, University at Buffalo (SUNY) - School of Management and City University of Hong Kong
Downloads 667 (84,707)
Citation 7

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On-Demand Economy, Worker Classification, Queueing Games

3.

Efficient Ignorance: Information Heterogeneity in a Queue

Rotman School of Management Working Paper No. 2472107
Number of pages: 45 Posted: 27 Jul 2014 Last Revised: 09 Nov 2016
Ming Hu, Yang Li and Jianfu Wang
University of Toronto - Rotman School of Management, University of Western Ontario - Richard Ivey School of Business and City University of Hong Kong
Downloads 613 (94,365)
Citation 23

Abstract:

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Service Operations; Queueing System; Information Heterogeneity; Non-Monotonic Behavior

4.

Shared or Solo? Platform Pricing and Rider Choices in Ride-Hailing

Number of pages: 73 Posted: 01 Oct 2020 Last Revised: 05 Apr 2025
Ming Hu, Jianfu Wang, Hengda Wen and Zhoupeng (Jack) Zhang
University of Toronto - Rotman School of Management, City University of Hong Kong, University of Toronto - Rotman School of Management and University at Buffalo (SUNY) - School of Management
Downloads 574 (102,620)
Citation 3

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Sharing Economy, Ride-Hailing, Ride-Sharing, Queuing Economics

5.

Privacy Management in Service Systems

Number of pages: 54 Posted: 09 Jul 2020 Last Revised: 14 Feb 2022
Ming Hu, Ruslan Momot and Jianfu Wang
University of Toronto - Rotman School of Management, University of Michigan, Stephen M. Ross School of Business and City University of Hong Kong
Downloads 472 (130,379)
Citation 16

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queues: priority, queuing economics, privacy management, service operations

6.

Efficient Inaccuracy: User-Generated Information Sharing in a Queue

Rotman School of Management Working Paper No. 3046905
Number of pages: 53 Posted: 03 Oct 2017 Last Revised: 09 Jul 2019
Jianfu Wang and Ming Hu
City University of Hong Kong and University of Toronto - Rotman School of Management
Downloads 328 (196,889)
Citation 12

Abstract:

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observable queue; unobservable queue; information sharing; service operations

7.

Tandem Queues with Impatient Customers

Rotman School of Management Working Paper No. 3116815
Number of pages: 30 Posted: 15 Feb 2018 Last Revised: 20 Jun 2019
Jianfu Wang, Hossein Abouee Mehrizi, Opher Baron and Oded Berman
City University of Hong Kong, University of Waterloo, University of Toronto - Rotman School of Management and University of Toronto - Operations Management
Downloads 293 (222,176)
Citation 3

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tandem queue, impatient customers, abandonment, flexible servers

8.

Priority, Capacity Rationing, and Ambulance Diversion in Emergency Departments

Number of pages: 44 Posted: 03 Jun 2019
Opher Baron, Tianshu Lu and Jianfu Wang
University of Toronto - Rotman School of Management, University of Toronto - Operations Management and City University of Hong Kong
Downloads 242 (269,857)
Citation 2

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healthcare operation, non-preemptive priority queue, capacity rationing, ambulance diversion, heavy traffic, numerical algorithm

9.

Tipping Point in Ride-Hailing Service Systems with Sharing Option

Number of pages: 39 Posted: 12 Mar 2018
Jianfu Wang, Geoffrey A. Chua, Arvind Sainathan and Akshay Vijayendiran
City University of Hong Kong, Nanyang Technological University, Neoma Business School and Nanyang Technological University (NTU)
Downloads 218 (298,606)

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service operations, strategic queueing, tipping point, shared service

10.

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

Number of pages: 49 Posted: 24 Mar 2022 Last Revised: 18 Jan 2024
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit Yom-Tov and Nadir Arber
Renmin University of China - School of Business, University of Toronto - Rotman School of Management, Technion - Israel Institute of Technology, City University of Hong Kong, Technion-Israel Institute of Technology and affiliation not provided to SSRN
Downloads 166 (383,103)

Abstract:

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Service analytics, information technology, wait time management, open shop, priority policy

11.

Distance-Based Fee Design of Rapid Delivery

Number of pages: 46 Posted: 18 Jul 2023 Last Revised: 04 Mar 2025
Manlu Chen, Mingliu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Texas at Dallas - Naveen Jindal School of Management, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 149 (421,861)

Abstract:

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Rapid Delivery, Queueing Economics, Sharing Economy, Omni-Channel Operations