Jianfu Wang

City University of Hong Kong

Kowloon

Hong Kong

Hong Kong

SCHOLARLY PAPERS

11

DOWNLOADS
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Top 16,458

in Total Papers Downloads

5,644

SSRN CITATIONS
Rank 16,941

SSRN RANKINGS

Top 16,941

in Total Papers Citations

74

CROSSREF CITATIONS

8

Scholarly Papers (11)

1.

Food Delivery Service and Restaurant: Friend or Foe?

Number of pages: 82 Posted: 23 Oct 2019 Last Revised: 11 Aug 2021
Manlu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 2,642 (9,692)
Citation 7

Abstract:

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queueing economics, on-demand service platform, supply chain contracting, omnichannel operations

2.

Efficient Ignorance: Information Heterogeneity in a Queue

Rotman School of Management Working Paper No. 2472107
Number of pages: 45 Posted: 27 Jul 2014 Last Revised: 09 Nov 2016
Ming Hu, Yang Li and Jianfu Wang
University of Toronto - Rotman School of Management, University of Western Ontario - Richard Ivey School of Business and City University of Hong Kong
Downloads 594 (84,769)
Citation 23

Abstract:

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Service Operations; Queueing System; Information Heterogeneity; Non-Monotonic Behavior

3.

Implications of Worker Classification in On-Demand Economy

Number of pages: 96 Posted: 18 Apr 2022 Last Revised: 04 Jun 2023
Ming Hu, Zhoupeng (Jack) Zhang and Jianfu Wang
University of Toronto - Rotman School of Management, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 498 (105,660)
Citation 4

Abstract:

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On-Demand Economy, Worker Classification, Queueing Games

4.

Share or Solo? Platform's and Social Choices in Ride-Hailing

Number of pages: 70 Posted: 01 Oct 2020 Last Revised: 03 Jan 2024
Ming Hu, Jianfu Wang and Hengda Wen
University of Toronto - Rotman School of Management, City University of Hong Kong and University of Toronto - Rotman School of Management
Downloads 438 (123,017)
Citation 2

Abstract:

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Sharing Economy, Ride-Hailing, Ride-Sharing, Queuing Economics

5.

Privacy Management in Service Systems

Number of pages: 54 Posted: 09 Jul 2020 Last Revised: 14 Feb 2022
Ming Hu, Ruslan Momot and Jianfu Wang
University of Toronto - Rotman School of Management, University of Michigan, Stephen M. Ross School of Business and City University of Hong Kong
Downloads 416 (130,610)
Citation 12

Abstract:

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queues: priority, queuing economics, privacy management, service operations

6.

Efficient Inaccuracy: User-Generated Information Sharing in a Queue

Rotman School of Management Working Paper No. 3046905
Number of pages: 53 Posted: 03 Oct 2017 Last Revised: 09 Jul 2019
Jianfu Wang and Ming Hu
City University of Hong Kong and University of Toronto - Rotman School of Management
Downloads 303 (184,853)
Citation 11

Abstract:

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observable queue; unobservable queue; information sharing; service operations

7.

Tandem Queues with Impatient Customers

Rotman School of Management Working Paper No. 3116815
Number of pages: 30 Posted: 15 Feb 2018 Last Revised: 20 Jun 2019
City University of Hong Kong, University of Waterloo, University of Toronto - Rotman School of Management and University of Toronto - Operations Management
Downloads 224 (249,932)
Citation 3

Abstract:

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tandem queue, impatient customers, abandonment, flexible servers

8.

Priority, Capacity Rationing, and Ambulance Diversion in Emergency Departments

Number of pages: 44 Posted: 03 Jun 2019
Opher Baron, Tianshu Lu and Jianfu Wang
University of Toronto - Rotman School of Management, University of Toronto - Operations Management and City University of Hong Kong
Downloads 214 (260,886)
Citation 2

Abstract:

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healthcare operation, non-preemptive priority queue, capacity rationing, ambulance diversion, heavy traffic, numerical algorithm

9.

Tipping Point in Ride-Hailing Service Systems with Sharing Option

Number of pages: 39 Posted: 12 Mar 2018
City University of Hong Kong, Nanyang Technological University, Nanyang Technological University (NTU) - Nanyang Business School and Nanyang Technological University (NTU)
Downloads 198 (280,112)

Abstract:

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service operations, strategic queueing, tipping point, shared service

10.

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

Number of pages: 49 Posted: 24 Mar 2022 Last Revised: 18 Jan 2024
Renmin University of China - School of Business, University of Toronto - Rotman School of Management, Technion - Israel Institute of Technology, City University of Hong Kong, Technion-Israel Institute of Technology and affiliation not provided to SSRN
Downloads 117 (432,081)

Abstract:

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Service analytics, information technology, wait time management, open shop, priority policy

11.

Distance-Based Fee Design of On-Demand Delivery

Posted: 18 Jul 2023
Manlu Chen, Mingliu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Texas at Dallas - Naveen Jindal School of Management, University of Toronto - Rotman School of Management and City University of Hong Kong

Abstract:

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On-Demand Delivery, Queueing Economics, Sharing Economy, Omni-Channel Operations