Jianfu Wang

City University of Hong Kong

Kowloon

Hong Kong

Hong Kong

SCHOLARLY PAPERS

10

DOWNLOADS
Rank 17,488

SSRN RANKINGS

Top 17,488

in Total Papers Downloads

4,343

SSRN CITATIONS
Rank 26,193

SSRN RANKINGS

Top 26,193

in Total Papers Citations

27

CROSSREF CITATIONS

8

Scholarly Papers (10)

1.

Food Delivery Service and Restaurant: Friend or Foe?

Number of pages: 82 Posted: 23 Oct 2019 Last Revised: 11 Aug 2021
Manlu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 2,147 (10,632)
Citation 7

Abstract:

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queueing economics, on-demand service platform, supply chain contracting, omnichannel operations

2.

Efficient Ignorance: Information Heterogeneity in a Queue

Rotman School of Management Working Paper No. 2472107
Number of pages: 45 Posted: 27 Jul 2014 Last Revised: 09 Nov 2016
Ming Hu, Yang Li and Jianfu Wang
University of Toronto - Rotman School of Management, University of Western Ontario - Richard Ivey School of Business and City University of Hong Kong
Downloads 570 (71,597)
Citation 23

Abstract:

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Service Operations; Queueing System; Information Heterogeneity; Non-Monotonic Behavior

3.

Privacy Management in Service Systems

Number of pages: 54 Posted: 09 Jul 2020 Last Revised: 14 Feb 2022
Ming Hu, Ruslan Momot and Jianfu Wang
University of Toronto - Rotman School of Management, University of Michigan, Stephen M. Ross School of Business and City University of Hong Kong
Downloads 337 (132,342)
Citation 2

Abstract:

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queues: priority, queuing economics, privacy management, service operations

4.

Share or Solo? Individual and Social Choices in Ride-Hailing

Number of pages: 67 Posted: 01 Oct 2020 Last Revised: 13 Dec 2021
Ming Hu, Jianfu Wang and Hengda Wen
University of Toronto - Rotman School of Management, City University of Hong Kong and University of Toronto - Rotman School of Management
Downloads 290 (154,890)

Abstract:

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Sharing Economy, Ride-Hailing, Ride-Sharing, Queuing Economics

5.

Efficient Inaccuracy: User-Generated Information Sharing in a Queue

Rotman School of Management Working Paper No. 3046905
Number of pages: 53 Posted: 03 Oct 2017 Last Revised: 09 Jul 2019
Jianfu Wang and Ming Hu
City University of Hong Kong and University of Toronto - Rotman School of Management
Downloads 274 (164,216)
Citation 7

Abstract:

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observable queue; unobservable queue; information sharing; service operations

6.

Implications of Worker Classification in On-Demand Economy

Number of pages: 67 Posted: 18 Apr 2022 Last Revised: 20 Jun 2022
Ming Hu, Zhoupeng (Jack) Zhang and Jianfu Wang
University of Toronto - Rotman School of Management, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 202 (220,044)

Abstract:

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On-Demand Economy, Worker Classification, Queueing Games

7.

Priority, Capacity Rationing, and Ambulance Diversion in Emergency Departments

Number of pages: 44 Posted: 03 Jun 2019
Opher Baron, Tianshu Lu and Jianfu Wang
University of Toronto - Operations Management, University of Toronto - Operations Management and City University of Hong Kong
Downloads 170 (255,551)

Abstract:

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healthcare operation, non-preemptive priority queue, capacity rationing, ambulance diversion, heavy traffic, numerical algorithm

8.

Tipping Point in Ride-Hailing Service Systems with Sharing Option

Number of pages: 39 Posted: 12 Mar 2018
City University of Hong Kong, Nanyang Technological University, Nanyang Technological University (NTU) - Nanyang Business School and Nanyang Technological University (NTU)
Downloads 170 (255,551)

Abstract:

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service operations, strategic queueing, tipping point, shared service

9.

Tandem Queues with Impatient Customers

Rotman School of Management Working Paper No. 3116815
Number of pages: 30 Posted: 15 Feb 2018 Last Revised: 20 Jun 2019
City University of Hong Kong, University of Waterloo, University of Toronto - Operations Management and University of Toronto - Operations Management
Downloads 131 (316,946)
Citation 3

Abstract:

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tandem queue, impatient customers, abandonment, flexible servers

10.

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

Number of pages: 47 Posted: 24 Mar 2022 Last Revised: 28 Oct 2022
Renmin University of China - School of Business, University of Toronto - Operations Management, Technion - Israel Institute of Technology, City University of Hong Kong, Technion-Israel Institute of Technology and affiliation not provided to SSRN
Downloads 52 (552,032)

Abstract:

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Service analytics, information technology, wait time management, open shop, priority policy