Stefan Sleep

University of Georgia - C. Herman and Mary Virginia Terry College of Business

Brooks Hall

Athens, GA 30602-6254

United States

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Scholarly Papers (1)

1.

Walking a Tightrope: The Joint Impact of Customer and Within-Firm Boundary Spanning Activities on Perceived Customer Satisfaction and Team Performance

Journal of the Academy of Marketing Science, 1-18, 2014
Posted: 13 Dec 2014
Stefan Sleep, Sundar G. Bharadwaj and Son K. Lam
University of Georgia - C. Herman and Mary Virginia Terry College of Business, University of Georgia--Terry School of Business and University of Georgia - Department of Marketing

Abstract:

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boundary spanning, dedicated sales teams, customer satisfaction, team performance, endogeneity