Assunta Leone

Banca Sella

Piazza Gaudenzio Sella 1

Biella, 13900

Italy

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Alternative Dispute Resolution Techniques Can Work for Better Sevices? The Case of Italian Banking Industry

Proceedings of the 14th Toulon-Verona Conference “Organizational. Excellence in Services”, Alicante, Spain, 1-3 september 2011

Number of pages: 16 Posted: 12 Oct 2014

Antonella Malinconico, Chiara Frigerio and Assunta Leone

University of Sannio, Catholic University of the Sacred Heart of Milan and Banca Sella

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