Sean Xu

Tsinghua University - School of Economics & Management

Professor

Beijing, 100084

China

SCHOLARLY PAPERS

8

DOWNLOADS

998

SSRN CITATIONS
Rank 44,518

SSRN RANKINGS

Top 44,518

in Total Papers Citations

20

CROSSREF CITATIONS

0

Scholarly Papers (8)

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-to-Face and Virtual Channels

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, 'How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience' Information Systems Research (A*), (Forthcoming), MIS Quarterly (45:2), pp 719-754, 2021
Number of pages: 66 Posted: 19 Jan 2022
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 311 (180,756)

Abstract:

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infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channels

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Number of pages: 66 Posted: 08 Mar 2021
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 261 (216,804)

Abstract:

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Infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channel

2.

Social Learning in Information Technology Investment: The Role of Board Interlocks

Forthcoming, Management Science
Number of pages: 56 Posted: 18 Nov 2019
Hong Kong Polytechnic University - School of Accounting and Finance, Georgia State University - J. Mack Robinson College of Business, Hong Kong Polytechnic University and Tsinghua University - School of Economics & Management
Downloads 232 (244,623)
Citation 10

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IT investment, IT return, social learning, board interlocks

3.

Nonlinear Impact of Structural Diversity on User Engagement in Social Networks: Evidence from a Large-scale Field Experiment

Number of pages: 31 Posted: 13 Apr 2023
Tsinghua University, Peking University, University of Essex, Tsinghua University - School of Economics & Management and Chinese University of Hong Kong
Downloads 75 (584,165)

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digital economy, social network, structural diversity, social utility, privacy concern

4.

Enterprise System Implementation and Cash Flow Volatility

Contemporary Accounting Research, Forthcoming
Number of pages: 49 Posted: 13 Mar 2023 Last Revised: 15 May 2023
McMaster University, University of California, Irvine and Tsinghua University - School of Economics & Management
Downloads 64 (635,840)

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operating cash flow volatility, enterprise systems, risk management

5.

Information Technology Adoption and Loan Loss Recognition

Number of pages: 44 Posted: 15 Apr 2024 Last Revised: 08 May 2024
Yuan Sun, Feng Tian, Sean Xu and Nan Yang
Hong Kong Polytechnic University - School of Accounting and Finance, Hong Kong Polytechnic University, Tsinghua University - School of Economics & Management and Hong Kong Polytechnic University - School of Accounting and Finance
Downloads 42 (767,224)

Abstract:

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loan loss provision timeliness, IT adoption, digital human capital, internal information environment

6.

Extracting Business Value from it: A Sensemaking Perspective of Post-Adoptive Use

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039
Number of pages: 49 Posted: 16 Dec 2021
JJ Po-An Hsieh, Arun Rai and Sean Xu
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 13 (1,026,342)
Citation 8

Abstract:

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business value; information technology; post-adoptive behavior; extended use; sensemaking; feedback mechanisms; customer relationship management; CRM technology

7.

Social Network Connectedness and Reported Cybersecurity Breaches

Posted: 15 Nov 2022 Last Revised: 21 Mar 2024
Hong Kong Polytechnic University - School of Accounting and Finance, University of Central Arkansas, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management

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cybersecurity breaches, cybersecurity management, social networks, firm performance

8.

Too Much of a Good Thing? The Boomerang Effect of Firms’ Investments on Corporate Social Responsibility During Product Recalls

Journal of Management Studies, 57(8), p1437-1472.
Posted: 06 Aug 2019 Last Revised: 05 Jan 2022
McMaster University, UNC Charlotte, Peking University and Tsinghua University - School of Economics & Management

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Corporate Social Responsibility, Overinvestment, Boomerang Effect, Product Recall