Beijing, 100084
China
Tsinghua University - School of Economics & Management
Infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channel
infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channels
IT investment, IT return, social learning, board interlocks
business value; information technology; post-adoptive behavior; extended use; sensemaking; feedback mechanisms; customer relationship management; CRM technology
Corporate Social Responsibility, Overinvestment, Boomerang Effect, Product Recall