Sean Xu

Tsinghua University - School of Economics & Management

Professor

Beijing, 100084

China

  • Tsinghua University - School of Economics & Management

SCHOLARLY PAPERS

9

DOWNLOADS

1,600

TOTAL CITATIONS
Rank 36,590

SSRN RANKINGS

Top 36,590

in Total Papers Citations

26

Scholarly Papers (9)

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1.

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-to-Face and Virtual Channels

Downloads 750 (73,653)
Citation 1

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-to-Face and Virtual Channels

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, 'How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience' Information Systems Research (A*), (Forthcoming), MIS Quarterly (45:2), pp 719-754, 2021
Number of pages: 66 Posted: 19 Jan 2022
Liwei Chen, JJ Po-An Hsieh, Arun Rai and Sean Xu
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 462 (133,775)

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infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channels

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Number of pages: 66 Posted: 08 Mar 2021
Liwei Chen, JJ Po-An Hsieh, Arun Rai and Sean Xu
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 288 (227,153)
Citation 1

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Infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channel

2.

Social Learning in Information Technology Investment: The Role of Board Interlocks

Forthcoming, Management Science
Number of pages: 56 Posted: 18 Nov 2019
Zhuo (June) Cheng, Arun Rai, Feng Tian and Sean Xu
Hong Kong Polytechnic University - School of Accounting and Finance, Georgia State University - J. Mack Robinson College of Business, Hong Kong Polytechnic University and Tsinghua University - School of Economics & Management
Downloads 285 (231,405)
Citation 16

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IT investment, IT return, social learning, board interlocks

3.

Information Technology Adoption and Loan Loss Recognition

Number of pages: 44 Posted: 15 Apr 2024 Last Revised: 08 May 2024
Yuan Sun, Feng Tian, Sean Xu and Nan Yang
Hong Kong Polytechnic University - School of Accounting and Finance, Hong Kong Polytechnic University, Tsinghua University - School of Economics & Management and Hong Kong Polytechnic University - School of Accounting and Finance
Downloads 217 (304,875)
Citation 1

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loan loss provision timeliness, IT adoption, digital human capital, internal information environment

4.

Digital Human Capital and Management Decision-Making: Evidence from Management Earnings Forecasts

Number of pages: 58 Posted: 21 Nov 2024 Last Revised: 02 Feb 2025
Ran An, Feng Tian and Sean Xu
Wenzhou-Kean University - College of Business and Public Management, Hong Kong Polytechnic University and Tsinghua University - School of Economics & Management
Downloads 114 (524,883)

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digital technologies, human capital, forecasting ability, management forecast accuracy

5.

Nonlinear Impact of Structural Diversity on User Engagement in Social Networks: Evidence from a Large-scale Field Experiment

Number of pages: 31 Posted: 13 Apr 2023
Xingjin Chen, Yilin Li, Xiaoyu Xia, Sean Xu and Xiaoquan (Michael) Zhang
Tsinghua University, Peking University, University of Essex, Tsinghua University - School of Economics & Management and Chinese University of Hong Kong
Downloads 97 (589,784)

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digital economy, social network, structural diversity, social utility, privacy concern

6.

Enterprise System Implementation and Cash Flow Volatility

Contemporary Accounting Research, Forthcoming
Number of pages: 49 Posted: 13 Mar 2023 Last Revised: 15 May 2023
Alfred Z. Liu, Morton Pincus and Sean Xu
McMaster University, University of California, Irvine - Paul Merage School of Business and Tsinghua University - School of Economics & Management
Downloads 92 (609,988)

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operating cash flow volatility, enterprise systems, risk management

7.

Extracting Business Value from it: A Sensemaking Perspective of Post-Adoptive Use

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039
Number of pages: 49 Posted: 16 Dec 2021
JJ Po-An Hsieh, Arun Rai and Sean Xu
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 40 (935,305)
Citation 8

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business value; information technology; post-adoptive behavior; extended use; sensemaking; feedback mechanisms; customer relationship management; CRM technology

8.

Social Connectedness and Cybersecurity Governance: Navigating the Trade-Off Between Risk Exposure and Resilience

Number of pages: 51 Posted: 15 Nov 2022 Last Revised: 23 Apr 2025
Zhuo (June) Cheng, Jing Fang, Arun Rai and Sean Xu
Hong Kong Polytechnic University - School of Accounting and Finance, University of Central Arkansas, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 5 (1,312,725)

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cybersecurity breaches, social networks, cybersecurity governance, corporate governance, network theory, resilience

9.

Too Much of a Good Thing? The Boomerang Effect of Firms’ Investments on Corporate Social Responsibility During Product Recalls

Journal of Management Studies, 57(8), p1437-1472.
Posted: 06 Aug 2019 Last Revised: 05 Jan 2022
Alfred Z. Liu, Angela Xia Liu, Rui Wang and Sean Xu
McMaster University, UNC Charlotte, Peking University and Tsinghua University - School of Economics & Management

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Corporate Social Responsibility, Overinvestment, Boomerang Effect, Product Recall